Xana Hotelle (Longhua one city center of Shenzhen North Railway Station)

Xana Hotelle (Longhua one city center of Shenzhen North Railway Station) Reviews

Xana Hotelle (Longhua one city center of Shenzhen North Railway Station)

No.127 Longsheng 2nd Road, Shenzhen, ChinaView Hotel Details
Xana Hotelle (Longhua one city center of Shenzhen North Railway Station)
Xana Hotelle (Longhua one city center of Shenzhen North Railway Station)Xana Hotelle (Longhua one city center of Shenzhen North Railway Station)Xana Hotelle (Longhua one city center of Shenzhen North Railway Station)
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Xana Hotelle (Longhua one city center of Shenzhen North Railway Station) Guest Reviews

4.6/5
Great
1457 Reviews
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(1457)
Positive reviews(1392)
Reviews with photos/video(217)
Classy environment(146)
Friendly front desk staff(125)
Comfortable bed(52)
Many dining options(47)
Convenient parking(31)
Well decorated(28)
Perfect for business trips(14)
Stayed multiple times(13)
Negative reviews(65)
Anonymous User
Xana Bussiness King Room
Stayed in Apr 2024
Business travellers
40 Reviews
5.0/5
Outstanding
Posted on Apr 17, 2024
Excellent trip that I have had yesterday when there is a good weather!
AlexKBL
Xana Deluxe King Room
Stayed in Apr 2023
Couples
16 Reviews
2.7/5
Posted on May 3, 2023
Close to the rail station which is great. Room with massive smell of smoke. Overall cleaningsness not ideal.
Response from Property: Dear god/Goddess: Hello! Thank you for your comments, you mentioned the problem we will correct serious treatment in time, looking forward to your next visit!
Anonymous User
Xana Deluxe King Room
Stayed in Mar 2023
Friends
1 Reviews
1.0/5
Posted on Mar 12, 2023
This is the worst environment in Xi’an Hotel I’ve ever stayed in. It’s not worth two to three hundred yuan.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Xana Deluxe King Room
Stayed in Mar 2023
Friends
3 Reviews
1.0/5
Posted on Mar 3, 2023
Location: Village in the city, the environment outside the hotel is relatively complicated, and the subway station is within walking distance. Hygiene: There is visible dust everywhere in the room, and the toilet and toilet are not very clean. The room had a musty smell. Facilities: relatively old, no smart devices, the wooden floor is warped, the air conditioner is not cool, and the quilt is very hot. ! ! ! The most important thing is the poor sound insulation! ! ! It has been uninterrupted in the middle of the night, and the sound of opening and closing doors in other rooms outside is heard about every few minutes. Boom boom boom, I couldn't fall asleep at all, and I was so noisy that I was about to have a nervous breakdown.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Xana Deluxe King Room
Stayed in Feb 2023
Family
1 Reviews
1.2/5
Posted on Feb 27, 2023
Poor, the thin-faced and pointed guy at the front desk doesn't seem to be able to speak. When I checked in, I told the front desk that I don't need to clean the room the next day. I also turned on the do-not-disturb warning light, but when I came back in the evening, I found that there were still people. Got in and made my bed and pajamas. Two people stayed for two days, the front desk only gave one room card, the room card can only be used for one day, and the next day I couldn't scan it and went to the front desk to renew the card, wasting my time. The sound insulation of the room is very poor. People walking and talking in the corridor, and the doors of the rooms next door opening, etc. can be heard clearly. The sanitation is very poor, the toilet looks clean, and there is a large yellow mark when the toilet lid is closed. Will not go to live again. trash hotel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
J.Wong��🇴🇨🇳
Xana Deluxe King Room
Stayed in Feb 2023
Business travellers
12 Reviews
1.7/5
Posted on Feb 20, 2023
The room is tidy, but the towels are all black, the bedding smells like cigarettes, the third-hand smoke is inhaled all night, the night is not good, the pillow is too high, and the neck is very tired. The sound insulation is very poor, so you won't be woken up in the middle of the night. I feel that this stay is very bad. It is said to be free parking, but there is no one that can only be used once a day, and there are no clear guidelines. There are hotel parking spaces.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Xana Deluxe King Room
Stayed in Jul 2022
Business travellers
8 Reviews
1.2/5
Posted on Jul 25, 2022
Behind the hotel (facing the window) is the village in the city, which is located in the suburbs and the subway is some distance away. The distance from the door to the big bed is less than 2 meters, and there are women's long hair on the bedding (Picture 2, I am a boy staying in). The TV does not have a projection screen, and the sound insulation is also poor. Everything is very ordinary.
Original TextTranslated by Google
Response from Property: Dear god/goddess, I am your beloved angel coco. I'm very sorry that I couldn't give you a satisfactory service experience. Xixi will work harder to learn and strive for you to come again to experience a different Xixi trip. Xixi has already responded to the problem that the owner mentioned. During the stay of the host You can ask the front desk any questions you have. Xixi will do her best to help you solve your needs and look forward to meeting you again!
Guest User
Xana Superior King Room
Stayed in Sep 2022
Other
1 Reviews
1.5/5
Posted on Sep 29, 2022
The overall environment and vision are good, and the surrounding environment is also good, but the sanitation is really not good. First of all, the bed in the room is broken, and it creaks when you lie down. Second, the room has a strange smell, which is really annoying. Is there someone under the room, because it is a wooden floor, not a carpet, the smell comes and goes, the most exaggerated, there are bugs on the bed, and finally we left the hotel at 2 o'clock in the morning and moved to another hotel!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Beauty Lab
Stayed in Aug 2022
Business travellers
4 Reviews
2.5/5
Posted on Aug 14, 2022
Water stains on the ground at the entrance, the water in the sink is blocked, water stains in the rain room, although I don’t listen to music, the music playback is broken, the towels in the rain room are used as footsteps, but they look like they have been used for ten years, and the linen is all yellow . The blue box on the desktop is dirty and torn, anyway, it is not used by the guests, why not put it away, it affects the overall impression. Fortunately, the range of beds is good.
Original TextTranslated by Google
Response from Property: Dear god/goddess, I am your beloved angel coco. I'm very sorry that I couldn't give you a satisfactory service experience. Xixi will work harder to learn and strive for you to come again to experience a different Xixi trip. Xixi has already responded to the problem that the owner mentioned. During the stay of the host You can ask the front desk any questions you have. Xixi will do her best to help you solve your needs and look forward to meeting you again!
Anonymous User
Romantic Room (Queen bed)
Stayed in May 2022
Other
14 Reviews
1.0/5
Posted on May 31, 2022
Why is it so rubbish? I came to live here because of the high ratings. The power cuts started at 12 o’clock in the middle of the night, until 3 o’clock in the morning. I called the front desk and asked the front desk. The front desk couldn’t tell me when the call would come. I said that every time there was a power outage, there would be loud music on the speakers , The answer given by the front desk was to ask me to unplug the electric card. I asked him if the air conditioner still had wind after the electric card was unplugged? He said that if there is a call, there will be wind. The electric card is pulled out, where does the air conditioner get the wind from? Furthermore, the electric curtains will open as soon as the electric card is pulled out. How can people sleep like this? The TV membership that pays for it cuts off the power repeatedly before watching a movie. I spent that night repeatedly plugging in and unplugging the power card. I will never come to such a garbage place in my life.
Original TextTranslated by Google
Response from Property: Dear god/goddess, I am your beloved angel coco. We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Xana Deluxe King Room
Stayed in Sep 2021
Solo travellers
64 Reviews
1.0/5
Posted on Sep 19, 2021
The room is small, cost-effective, and the service attitude is extremely poor. There is no mention of continuing to stay and will never take the initiative to clean. The room is dirty and messy... there is no bottle of water! Treating an old customer who doesn't have high requirements for long-term living...I have never had the slightest sense of win-win cooperation, and some just say that the system and requirements are rigid
Original TextTranslated by Google
Response from Property: Dear god/goddess, I am your beloved angel coco. We apologize for your bad stay experience. During your stay in the hotel, if you have any questions about the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Regarding the hygiene and service attitude of the room, the hotel has strengthened the training to ensure that you will not stay again next time We apologize for the inconvenience caused by such problems.
Guest User
Romantic Room (Queen bed)
Stayed in Jul 2021
Business travellers
2 Reviews
5.0/5
Outstanding
Posted on Jul 7, 2021
The location of the hotel is convenient, the decoration is comfortable, and the overall facilities are complete. There are fruit boxes and gifts. Very considerate. The customer service Xiaoyi is very professional. The problems encountered are also the first time to help solve the problems. Will stay again
Original TextTranslated by Google
Yunijuli2√5
Xana Deluxe King Room
Stayed in May 2021
Couples
4 Reviews
5.0/5
Outstanding
Posted on May 11, 2021
All aspects of the hotel design are very attentive and considerate, such as when the shower showers, it will automatically play music, sincerely recommend this shop, it is definitely a surprise, the hotel has a high aesthetic and a high price/performance ratio.
Original TextTranslated by Google
Nicole
Romantic Room (Queen bed)
Stayed in Apr 2024
Couples
4 Reviews
4.7/5
Amazing
Posted on Apr 10, 2024
今次同老公行壹方天地,所以揀咗住希岸,行去壹方C 區大約10 分鍾,一條直路,尚算方邊,酒店對面有間鶴祥宮,夜晚按完脚先返酒店。 揀咗女神房,俾我想像中好,地板有少少塵,着拖鞋可以解決,另外洗頭水護法素都幾好用,當然呢個房價唔會要求好高,最意想不到竟然有直髮夾,真係女神房。 美中不足係厠所位感應燈間中會熄 呢個價錢值得一住
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Guest User
Xana Superior King Room
Stayed in Apr 2024
Business travellers
1 Reviews
3.0/5
Posted on May 3, 2024
一言難盡的住宿體驗。 床單整套是爛的,毛巾也是。。你跟我説你是連鎖酒店? 酒店前台溝通不給房型變更,直接無語。。深夜住宿很方便是麼? 房間也很小。。木質地板是開裂的,簡直難以置信。裝修一下吧。。
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6/9