Shenzhen Bao'an District Hotels

This hotel boasts a very stylish and clean design aesthetic. Its location is superb, and it's genuinely rare to find such great value for money in Shenzhen at this price point. The breakfast spread is incredibly generous, offering a wide variety of options. The self-service laundry area is a clever touch – not only can you do your washing, but you can also play games while you wait. The guest rooms are beautifully designed and very comfortable.

**Facilities:** The air conditioning worked well, and the mini-fridge was great – it actually kept things cold and wasn't just for show. **Cleanliness:** The room was spotlessly clean, with no dust to be found. **Service:** The staff provided service with a smile, making me feel genuinely welcomed. **Environment:** The room was quiet, and I slept very comfortably. If it hadn't been for my 11 AM alarm, I probably would have slept until well past noon.

I got a 6-year old themed room. (My mental age, although I am 60, so it was fun) I think the hotel was fully booked and they gave me this room. The room was not ready when I arrived (6:30 pm) so they gave me an ice cream at the lobby. The rate was also 90% more than I normally pay (was there a fair or exposition near by I guess. The location is conveniently close to Bao'an international airport.

Let's start with the location. Our GPS led us directly to the OCT Marriott, only for us to be informed upon arrival that our actual booking, 'Wings of Light', was still a kilometer away. The staff member at the reception was very kind and even arranged a taxi for us. However, a concierge had called me the day before; it would have been helpful if they had mentioned this potential navigation issue so we could have avoided the detour. It would also significantly improve the guest experience if the hotel offered its own shuttle service. Once we finally reached Wings of Light, the room was quite spacious. However, the mini-bar was completely empty – not even a bottle of water, just a bare fridge. This was a definite disappointment for the kids. To make matters worse, we were told the swimming pool was located in the main OCT Marriott building. Honestly, that was a letdown. On the bright side, the breakfast was commendable. The service staff were incredibly friendly. While the selection wasn't vast, the taste was spot-on, and the chef truly delivered! 👍 The hotel is directly across the road from a Ferris wheel, and seeing it definitely brightened my mood. 😄 Overall, it's decent. If you plan on spending a lot of time at the hotel, I'd recommend opting for the main Marriott building instead.

The location is superb, easily accessible via Metro Lines 1 and 5. Yifangcheng shopping mall is just across the street, which is very close and convenient. The hotel boasts a serene environment, occupying its own entire complex. There's a lake with ducks, which children particularly enjoyed. There's also a charming coffee book bar. The rooms are clean and tidy, perfect for family stays. Guests can also do laundry, and there's a balcony with hangers for drying clothes. The only minor drawback is the lack of a TV in the room. Sometimes, when you don't feel like going out, there's genuinely nothing to do. Given the room rate isn't particularly low, it would be much better if breakfast were included. This is especially true since the breakfast variety is quite limited, and at 38 yuan per person, it feels a bit pricey. Furthermore, our room faced the street, and while the balcony's glass door offered excellent sound insulation from outside, the soundproofing between rooms was quite poor. On our first night, we could clearly hear a child in the adjacent room still yelling loudly at 10 PM!

The room was spotless, and the in-room facilities were excellent. We stayed here to celebrate our wedding anniversary. The hotel offered great views, and every piece of furniture was well-maintained. However, there were two major issues: 1. I had informed the hotel in advance that we were celebrating our wedding anniversary and requested some decorations. However, they decorated our room with a '50'. It was incredibly awkward and confusing; we've been married for a few years, and we had no idea what '50' was supposed to represent. If they were unsure, they should have clarified with us instead of just guessing. 2. The F&B service was arguably the worst I've experienced in a five-star hotel. At both breakfast and dinner, it was consistently impossible to get a server's attention. They seemed overwhelmed even with only a few tables occupied, which clearly indicates a lack of proper staff training. During dinner, my child accidentally cut their lip and started bleeding, which, of course, was an unfortunate personal incident. However, despite the servers and even the chefs hearing my child's sudden, painful crying, no one came over to check on the situation. When asked, the servers just looked clueless. We had to walk out to the lobby and call for a server before anyone finally came. Is this really the standard of F&B service for a five-star hotel? Every dish includes a service charge, but what exactly are we paying for?

**Convenient Transportation:** The hotel is just a few minutes' walk from Exit B2 of Baohua Station on Shenzhen Metro Line 5. **Convenient Shopping:** One City shopping mall is directly across the street, a mere 2-3 minute walk away. **Room & Facilities:** I always trust the quality of hotels under the Huazhu Group! Security is excellent, as key card access is required for each floor. The surroundings are quiet and comfortable. The room itself was spacious, featuring electric curtains, wireless charging, and even a phone stand – perfect for hands-free viewing while lounging on the sofa. The mini-fridge was stocked with complimentary drinks, a thoughtful touch, especially in summer. The bedding was pristine, and the bathroom and shower room were spotless with efficient wet/dry separation. The buffet breakfast offered a rich variety of options, was available for extended hours, and tasted delicious. **Service:** The staff consistently greeted us warmly whenever we encountered them, and the front desk agents were incredibly friendly and helpful, always ready to answer any questions. **Conclusion:** I'd definitely stay here again!

It was a great hotel for the price. Very near to the train station, but is kind of remote location. We even missed the last train which stopped at 11pm. It offers free bicycle leasing, for a leisure ride down the river next to the hotel.

The hotel's location made getting to the airport incredibly convenient. Our room was spacious, and we even received a complimentary upgrade! I had initially worried about noise given its proximity to the airport, but it was surprisingly quiet. The restaurant food was delicious, and the in-room dining menu offered a much wider selection than other hotels. The service was excellent too. I forgot to take photos of the room, so instead, I've included two pictures of birds I snapped and a sweet message my child wrote during our stay. 😊

Nice location with nearby train station and night market. Room all clean and come with AI service, for sure will book the same hotel for my next ShenZhen visit 🙂👍🏻