Diegem Hotels with Shuttle Service

We stayed here due to our flight being delayed in Heathrow leading us to miss our layover flight although we were upset, it was truly the best thing that could happen. We boarded our free transfer from the airport to the hotel it was about 15 minutes away it’s beautiful views and scenes of Brussels. The hotel was lounge was absolutely beautiful and clean, all the staff was so friendly and welcoming. The room is so clean and comfortable, humongous bed which would have slept 3 people. It was a very modern design which I loved, stocked with tea and water in the fridge and cupboards. The gym looked great too. We were offered a free breakfast and dinner voucher from the airline which is lovely. The food was absolutely delicious and the server was so friendly he made sure to go above and beyond with anything we asked for. We didn’t get to use our voucher as our flight was early the next morning, but from the dinner I would tell it would have been great too! There was a list of transfer times to make sure you make your flight on time which was incredibly handy. I couldn’t recommend this hotel more! It was absolutely 10/10 no complaints about anything.

The hotel was rooms were clean and the beds were comfortable. The staff was courteous and professional. Check-in and check-out was efficient and quick. The airport shuttle ran frequently and was reliable.

This was an adequate hotel for a one-night stay that would allow us to easily get to the airport by 6 am. The receptionist ordered a van that did accommodate the bike box that we were using (oversize luggage) and arrived on time. We shared it with 4 airline staff members. The only problems we had were getting there. We came from the US and did not have online services except when we had access to wifi. The hotel told us ”You have the IC train to Zaventem and Brussels Airport Zaventem or you have the S train to Schaerbeek and Louvain for both trains you will have to step off at Diegem.” For timetables and tracks info, you can ask the staff at the station or check the display panels.” The IC train to Brussels Airport does not stop at Diegem. Luckily we noticed Diegem was not listed on the display panel at the track when the train was arriving and asked someone to verify before getting on that train. The hotel does not provide enough information to identify the specific train to take from central station in Brussels. There are trains leaving constantly from at least 7 tracks and the main display panels in the main part of the station telling you which track to go to list only the destinations, not the interim stops. it is vital to be able to identify the exact train you need. There are no paper timetables available, no wifi, no information desk to help, and the ticket line is extremely slow. I found the right train by standing in the ticket line and talking randomly in French and English about how there seemed to be no way to identify the train I needed to take. Another person in the ticket line volunteered to help by looking it up on his phone. This is something that is impossible without easy online access, and knowledge of how the train website works. The hotel needs to be able to tell people exactly which trains stop at Diegem. This seems like minimum courtesy for their guests. Getting from the train station to the hotel was also a problem. Google maps gave three different sets of instructions, which we obtained from two locals and using Google maps location services. None of them were correct, so the hotel needs to provide exact instructions to get to the hotel from the train station, including an exact map and street names. Again, this seems like minimum courtesy to guests.