The Courtyard by Marriott in Siem Reap offers a prime location on a main street, making it easily recognisable to ride-hailing drivers. The property features an impressive entrance with a spacious driveway that facilitates smooth pick-ups and drop-offs.
The lobby creates an excellent first impression with its minimalist design, thoughtful lighting, and generous space. The check-in and check-out processes at the reception desk were efficient and hassle-free.
Throughout my five-day stay, the staff consistently demonstrated professionalism and courtesy in every interaction. Upon arrival, I was pleasantly surprised to receive a complimentary upgrade to a pool-facing room with a balcony, despite not requesting one.
However, as a wheelchair user, I encountered several accessibility challenges. While the staff were accommodating in helping me change rooms when the first one proved unsuitable, basic accessibility features were lacking. The hotel was unable to provide a plastic chair for showering, which made bathing both difficult and potentially hazardous. More concerning was the swimming pool area, which lacked wheelchair ramps, making it completely inaccessible due to steps.
For a 5-star establishment under the Marriott brand, these accessibility oversights were disappointing. Most international hotels typically provide better accommodation for guests with mobility needs. Despite being a Marriott Bonvoy member, these limitations significantly impact the likelihood of my return. Future travellers with accessibility requirements should thoroughly verify the hotel's facilities before booking.
While the hotel excels in location, aesthetics, and service attitude, its accessibility infrastructure falls short of international standards, particularly for a property of this calibre.
Great
80 reviews
9.3/10
Price from
AU$122
per night
Check Availability
See all Courtyard hotels in Siem Reap
FAQs About Courtyard Hotels in Siem Reap
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.