Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

"All inclusive adults only, 绝对staycation天花板。"

Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only

"It was a paradise on earth!! It was a bit tedious to drive there because it was far from the airport, but the facilities inside were so well-stocked that I could spend a week there, and there were so many restaurants to choose from. Thank you for making our honeymoon a happy one!"

Grand Palladium Colonial Resort & Spa - All Inclusive

"Excellent hotel and great service! Vegan options galore! The golf carts are easily accessible!"

El Taj Oceanfront and Beachside Condo Hotel

"¡Our stay at El Taj Oceanfront & Beachside Condo Hotel was excellent! The reception staff was very friendly and attentive, and helped us with the baggage. The apartment is very large and made us feel like at home. We traveled in family and the distribution was perfect: our children could sleep together in one room, our parents had another room and, moreover, we had a shared living room to rest and talk in family. During our five-day and four-night stay, each had its own space and privacy, but we also enjoyed all our trips together. The hotel has a swimming pool and gym. It is just a few steps from the beach and very close to the Fifth Avenue, besides being surrounded by many delicious restaurants. When the time came to leave, ¡We really didn't want to say goodbye! The hotel also helped us organize trips to the pyramids and snorkel activities with marine turtles, even a private driver, making our family trip much more comfortable and quiet. The hotel was very clean and very careful. The next time we visit the Beach del Carmen, we will certainly be home again in El Taj. ¡ We recommend this especially for families!"

Rosewood Mayakoba

"A very private resort hotel with incredibly warm and enthusiastic staff. Each room is stand-alone, and the turndown service was especially thoughtful. They even helped us organize our scattered cosmetics and laundry! The food was also beyond amazing, truly exquisite!"

The Fives Beach Hotel & Residences

"What an amazing experience! From the moment we arrived, **Yaiz** made us feel right at home. Learning about tequila, cooking authentic Mexican dishes with **Wendy**, and sharing a delicious meal with family and friends made for such a memorable day. Wendy was a wonderful instructor, making the cooking fun and easy to follow, while Yaiz was an incredible host who created such a warm and welcoming atmosphere. If you're looking for an authentic Mexican experience filled with great food, culture, and hospitality, this is a must-do. Highly recommend!"

Grand Velas Riviera Maya - All Inclusive

"On the morning of November 14th, I left the Maya Riviera Hotel. Upon checking out, I discovered that approximately $300 was missing from my wallet. Here's what happened: I took a taxi to the hotel and paid the fare in US dollars, so I remembered having several hundred dollars in my wallet. The hotel was all-inclusive, so I didn't make any cash purchases during my stay. When I left the hotel to go to the airport that morning, I wanted to have US dollars in cash ready beforehand, but when I opened my wallet, I found I only had thirty dollars left. During my stay, my wallet was in my bag, which was on the table in my hotel room. Only the housekeeping staff could enter my room and take the dollars from my wallet. Because I had to catch my flight that morning, I didn't have time to report it to the police after noticing the incident with the hotel staff. It's important to be careful with your belongings and personal safety when traveling to Mexico."

Aloft Playa del Carmen

"Very beautiful hotel. In very great area and location. Can walk everywhere."

Barceló Maya Riviera - All Inclusive Adults Only

Impression Moxche by Secrets

"From January 29th to February 1st I stayed at the hotel Impression Moxche by secrets in palsy del Carmen. During my stay, the service was acceptable, but the experience after check-out has been extremely disappointing. Upon leaving the hotel, I forgot to request my invoice, so I immediately contacted the concierge service to ask for their help. At first, they assured me that they would take care of the matter, but over time I have only received evasiveness and no concrete solution. Almost a month has passed and a procedure as simple as issuing an invoice remains unresolved. I have made multiple follow-ups and, given the lack of progress, I even proposed that they provide me directly with the contact of the person in charge, understanding that the concierge team could face difficulties in management. However, despite my willingness and patience, the hotel has not provided any effective response or promoted the process appropriately. While service during the stay is important, after-sales service is equally essential. It is unacceptable that a hotel of Impression's category should handle such a basic aspect of customer service in such a poor and negligent manner. To this day, the hotel has not taken this situation seriously and promptly leaves guests stranded once they have left its facilities."

Nickelodeon Resorts Riviera Maya

"The hotel, the best but to pricy, so gritty expecting 6000 pesos for a less than 50 dollars game. Also not making up to the agreement, between Trip and Nickelodeon together. Last time I use both"

Playa Palms Beach Hotel

"Lovely small hotel with seating area overlooking the sea (not really beach access) with large well catered rooms Staff were wonderful and very attentive. Breakfast brought to you in your room as no on site dining facilities. Very close to main tourist street, restaurants and nightlife. 10 minute walk to ferries and bus terminal."