Best Hotels near Primark, Southampton

My wife booked this via *********** for an overnight stay before we left for our cruise. On arrival we were greeted by a foreign lady who didn’t speak much English. We explained who we were and she went and got us a key but then said we had to pay an extra £20 for our young son. We asked why and she could not explain so asked us to call the owner as it was her instructions. We spoke with the lady who owned the place who was quite arrogant and again her English was not that good. She advised that she was boarding a flight in 15mins and we needed to pay £40 cash or leave. We explained it was only £20 so why was it now £40 she said as there was x3 people we had only booked for one person. We explained that we had accidentally booked the family room for one person but this was corrected and we had a confirmation email from ***********. She said they never updated her so we would have to contact them or pay up. We said we would call them as I was on the phone to *********** the lady who gave us the key came to the room and told us she was instructed to take the key back. Literally a few minutes after getting off the phone to the owner. We were then told to speak with the owner again who re-iterated we paid or left. We asked about the £100 we paid via *********** and she refused to refund this saying we had to contact them. We advised we would call the police as this appeared to be a scam. But she just said leave or pay. I then got onto *********** who confirmed the booking was made initially for three people but then amended and they would call the owner but she refused to answer. In the end we had a young child and we’re unlikely to find something else so we paid and stayed the night. The room was basic and clean and the beds were comfortable but there was loud music and a dog barking all night. On looking out the window there was gangs of people hanging around making us nervous as we had all our cases in the car parked outside. I would not recommend this place and it was such a downer to the start of our holiday. I have contacted Booking .com and have also noted similar practices with the owner doing this to other people. Book at your own peril!

This was my first time venturing out into the world after the pandemic and a coeliac diagnosis two years ago. The hotel was quite busy on the Friday when I checked in and only one lift was working, but that really was a small niggle. The lift was repaired by the time I returned to the hotel in the early evening. The restaurant was great when it came to catering to my gluten allergy. There were a few options, and the guy at the front of house went the extra mile to check if the fish was fried in the same oil as non-GF food. Unfortunately, that was the case, and I'd suggest that either provision is made for a separate fryer, or the GF designation is taken off that item on the menu. But there were other things I could have, so it wasn't really a problem. Breakfast was excellent. The lovely young lady at the front of house took my order and explained that the chef would prepare it in a GF-section of the kitchen, so I'd have a 15 minute wait. It really wasn't a problem and it was well worth the wait. Beautifully prepared, generous portion. Friendly service. The room was fine. I loved pulling back the curtains in the morning and seeing the massive cruise ships in port. Only quibble was the pillows, but I'm picky. Otherwise the room was nice and clean, and I appreciated the a/c. I would definitely stay here again.

Best hotel I have stayed in The room Deluxe Marina View Room Really big room and nice comfortable bed Walk in shower with all Early evening a knock on the door asked if I wanted a turn down service Free gin and sherry Really good night sleep The staff Excellent very professional and helpful and if there was anything I needed they shorted it like a free transfer to my cruise the next morning

Booked a room and called to request an extra bed. All agreed. At arrival, staff insist no extra bed and couldn't care less as I was told ”well there's nothing we can do”. Appalling service for such a big hotel.

While all the other hotels at Southampton were very expensive during our stay, The Swan Inn was only 90£ for a room with an on suite shower. We usually stay at big chain hotels so weren’t sure what we’ll get, but decided to give it a shot and don’t regret it! The rooms have everything you need and a great TV, very quiet (especially considering the location), and the owner is absolutely lovely. Thanks a lot to her. We’ll come back if we are in Southampton again.

Had to wait a long time to check in and the receptionist was quite dismissive. Rooms ok but nothing exciting, the bath had black marks round the sides.

The hotel looks bright and modern, with a decent car park. The many many signs all over the place about fines if you don’t register your vehicle make the parking and hotel entry somewhat intimidating. If they are concerned about parking. Why not just have a barrier with a token from reception to exit? Reception was friendly and we had a room on the ground floor with a lovely view of a ****y bank of earth through a rather small window. The room was clean, well appointed but the ceiling lighting was awfully dim. The bathroom was clean but we didn’t feel that entry/exit from the bath was very safe if you had limited mobility. Dinner in the restaurant was extremely disappointing. The space is modern and the kitchen is open, but the service, though very friendly was extremely and embarrassingly slow. This needs to attended to. The place was not at all busy. In the end we went to the bar to get a drink to fill in the waiting time. Someone on a neighbouring table waited ages for a beer which was served flat and had to wait a long long time for a replacement. Our tear and share bread was so over cooked, we struggled to cut it with a pizza wheel. The fish and chips were very tasty and well presented. The tagliatelle was over cooked and the sauce completely tasteless. The only flavour in the dish came from the nice garlic prawns added as an extra. We decided against deserts as we anticipated another very long wait. While we were there a neighbouring table was re-occupied but was not sanitised between guests. This could have been so much better! Breakfast was easier because it’s self serve, but it was busy and the few staff were unable to keep pace so tables took a long time to be cleared and longer to be cleaned. We had to get our own cutlery as this job was also slow. Breakfast selection and quality was quite acceptable. We were happy with the hotel but it was badly let down by the extremely slow dinner service.

I booked at the last minute whilst working in Winchester so wasn’t expecting much for the money so was really happy it exceeded all my expectations. I had a super quiet room, overlooking the garden, which was pretty huge in comparison to other places I’ve stayed. Definitely my new favourite place to stay when I’m next there.

Convenient location ! There are so many shops and restaurants within walking distance.

Excellent facility and location but it would have been very nice to have telephone in the rooms to be able to make requests. The bathroom/shower room (for the club room as in my case) needs to have shower curtains or door to prevent the water coming out when taking your shower. Apart from that, excellent facilities and AMAZING Breakfast and dinner.