Best Islay Spa Hotels

Arrived at hotel and we were Ignored in reception for five minutes. By two members of staff … Room was at the end of a corridor where the fire door handle was missing so you couldn’t exit . Bathroom light switch was broken and covered with a ***** of electric tape A maintenance man came to mend our broken patio doors which weren’t broken He stank of smoke - we left the door open to clear the air We were then offered another room which was a suite We were then given keys to another suite and told we couldn’t have room service in that room as it was away from the hotel . We drove to a lodge number 4 into which we walked ( it was unlocked ) and found someone else staying there . We got to the room we were staying in and then had another interruption when someone else knocked on the door and said they were locking a room in the suite leaving us with a disabled room and smaller bed than we had booked . Then they said they were comping our food and then they weren’t . Two and a half hours after reaching the hotel we finally were told yes we could have the rooms we were in but no food was being comped however we could have room service . Wow what an experience | In the new room ( a suite )there was Blood on the floor and mud Kitchen area and door was broken . The Patio doors were also broken . The fire door cupboard in the second room / housing electrics and hot water tank etc on the room was unlocked as well . Wow …