Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 18, 2026
GlobetrotterlawyerThis is by far one of the best hotels we've stayed at in our whole trip to Hokkaido. The location was unbeatable as it was right behind the Hirafu Welcome Center. It's also walkable to the quite a number of restaurants. Service was impeccable. They thought of everything, including providing guests with a shuttle to and from the KIng Gondola and many other key points within the town, and we could see its status and movement around town in real time. Our room was a two-bedroom unit, and it was really spacious with any and all kinds of amenities, including a washing machine, dish dryer, stove, microwave, etc... In particular, our unit was accessible to the ski slopes via a back door, and the view there was amazing. Just a few steps from the back door, we could already see the view of Mt. Yotei. The hotel also has a complimentary onsen (public and private options), which was a welcome treat after a day at the slopes. Breakfast had a lot of variety, so you can surely find something to your liking. All in all, we had a really great stay at Skye Niseko, and we willl definitely come back here the next time we're in Niseko.
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Price per night from:€182
Posted on Dec 30, 2024
N YipThis is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:€355
Posted on Apr 1, 2025
Guest User
Wonderful ski in/ski out location. Lovely family accommodation with everything you need. Close to convenience store and restaurants. Sunday was extremely helpful and transported us to the local train station at the end of our stay. Gustav was very helpful via email but the resort was uncontactable on arrival to arrange hotel transfer from the bus drop-off (reception phone switched to after hours message). Also could not get a taxi (none available on the app) so had to walk up the hill dragging luggage. That was our only complaint.
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Price per night from:€149
Posted on Jul 17, 2025|Niseko Reserve King Room
Guest User
Niseko in summer has its own distinct advantages. It's less crowded, the air is fresh and cool, and hotel rates are significantly lower. The hotel's decor is tasteful and understated, reminiscent of a city Ritz-Carlton. With fewer rooms, the service is remarkably attentive. Breakfast is a hybrid of a set menu and a small buffet spread, which was quite satisfying. We found the dinner restaurant to have a somewhat limited kitchen and offer average value for money, so we chose to dine out for our evening meals. The location is wonderfully quiet. While we had a private car, even without one, the Hilton is just across the ski slope, so transport isn't an issue. A short walk of a few minutes takes you to a ski commercial area, where a few restaurants remain open even in summer. I imagine it's quite expensive in winter, but I do wonder if Niseko's skiing truly surpasses Hemu's? A major perk, of course, is that the hotel essentially has its own dedicated ski lift, offering absolute ski-in/ski-out convenience. It's significantly smaller, quieter, and much less crowded than the Park Hyatt. However, I highly recommend taking the gondola up there at night and then walking down to experience the beautifully designed light exhibition – it's truly stunning.
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Price per night from:€231
Posted on Feb 28, 2026
Guest User
The room was perfectly satisfactory in terms of cleanliness, facilities, and size. The view was also breathtaking, I absolutely loved it. My only minor complaint would be about the short-haired female staff member at the front desk who provided Chinese-language service. Her attitude was very robotic, especially during our New Year check-in. She responded to guests mechanically, completely devoid of any warmth. Speaking the same language, it was quite off-putting to encounter such a cold demeanor. Thankfully, the hotel's other staff members, who spoke different languages, managed to salvage what could have been a poor start. The chef even came out personally to thank guests after the dinner service, and the buffet chef patiently helped us reserve a table for the incredibly popular buffet when we met him. These experiences truly reflect the quality and professionalism of the hotel's management. Additionally, the cleaning staff were very polite and always greeted us. It's just that particular Chinese-speaking female front desk staff, for some unknown reason, always seemed to have a displeased expression while standing at the reception. Sigh.
The hotel's shuttle bus service to and from New Chitose and Sapporo City is very convenient, but you need to book it online in advance. There are both free and paid options, depending on your pick-up location, and the earliest departures are quite early.
The buffet was very affordable, and the front desk reminded us that Marriott members get a significant discount. Being a ski hotel, facilities like the onsen pool and shops only open after 2 PM.
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Price per night from:€124
Posted on Mar 8, 2024
Guest User
This hotel is really great. It is in the snow field. There is breakfast every day. The focus is on the Chinese counter. The Chinese counter is really good. ⋯ We have encountered many problems and helped us solve them. Even after checking out, we have to go to another hotel and send a car to send us there. It is really good ⋯ us. The ticket that can't be booked on the Internet to return to the airport is also handled by them. 😭 In the future, the Second Valley will only come to their house. Fortunately, this trip has counter assistance.
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Price per night from:€205
Posted on Feb 14, 2024
Andyhuang
I like Huan, the scenery is charming,
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Price per night from:€375