Courtyard Springfield Airport

Waited 15 minutes with 8 other people for staff member to come to the front desk. Waited 45 minutes for a soup and sandwich at the bistro. Terrible service.

Tv didn’t work, changed rooms. The new room had an air conditioning problem then had to move back to the previous room because that one was the only one available with a king bed. No hair dryer in the room.

I cannot believe that we have to pay for parking. You scan a QR code to pay and then you get charged a convenience fee… only option to pay though. I do feel there is no reason to pay for parking at this hotel, when asked about it they just said we started only a week ago. Also our initial room door was open when we got to the room. It would not close tightly or lock. Had to switch rooms.

Manager Donavan went out of his way to get me coffee after I realized coffee bar was closed.

Changed ADA Room Without Notification I rented an ADA room with a roll in shower for my disabled wife. We had stayed at this location before and their roll in showers worked perfect for her. When we arrived we were instead given room with a tub with a chair in it. We were told that the room we had rented wasn't available. We were never notified of the change. She was eventually able to get into the tub, only to find out that the detachable shower head did not work. So I had to adjust the main shower head once she was seated. In addition there was no coffee maker in the room and there were no bulbs in the lights over either nighstand. I went to the front desk and inquired about the missing coffee maker, missing bulbs, and non working handicapped shower head. The reply was "that's what happens when you stay in a freshly renovated room". They also said that the missing light bulbs were "on order" and of course never arrived during our 3 night stay.The missing coffee maker was quickly brought to our room. The room itself was extremely clean, the housekeeping staff was very friendly, beds were exceptional, and rooms were quiet. It's unfortunate that changing the type of room we had, the missing bulbs, and the non functional shower head put a stain on what would have been a wonderful experience.

It was very clean and the gym and pool were very accessible It was a little loud so close to the highway and the door hallway was not very soundproof