Singing next to me in the middle of the night
Complained about an hour and the hotel did not take measures for a long time.
The waiter who answered the phone had a very good attitude, and a very bad tone was very fierce. Our manager hung up after solving it.
We only changed rooms at our request.
And changed to a worse room, I didn't say anything.. Just solve it.
The next day the hotel did not give any apology, compensation or gifts..
I have always lived in a luxury hotel. The first time I encountered this kind of service, of course, the hotel did not give it, and we would not want it.
In short, the waiter who answered the phone with a good attitude helped us carry the luggage and change the room, so I still gave the consumption....
The video is the sound of my room at 1 am, which is really unbearable for anxious patients... The environment is full, the service of the store manager is not satisfactory, and the other waiters are still great... This three points are for the store manager, a little bit of expression, We didn't even write a sorry card to put in our room.
Very nice property with amazing staff. Loved the location, very quiet and yet just a 5 min walk from centre. Lovely all day bf served at the villa. Would definitely visit again soon!
The location of the hotel is very secret, 1 km from the center of St. Tropez, but it is much quieter, the hotel is not big, it is very convenient to enter and exit, but there should be some. The hotel provides free car transfer to the town center. The pool is very comfortable, each room has its own small garden, there are lounge chairs. The service is warm and thoughtful, the quality of the bedding and spare parts is very high, in short, come to St. Tropez, don't choose those so-called net red hotels, this hotel is enough to meet all needs.