Tollgate Hotel & Leisure
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Stoke-on-Trent
Tollgate Hotel & Leisure
Ripon Road, Stoke-on-Trent, ST3 3BS
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Amenities
Fitness Room
ParkingFree
24-Hour Front Desk
Luggage Storage
Squash Court
Restaurant
Meeting Room
Wi-Fi in Public AreasFree
All Amenities
Property Description
Located in Stoke on Trent, 2.1 miles from Trentham Gardens, Tollgate Hotel & Leisure features views of the garden. With free WiFi, this 4-star hotel offers a 24-hour front desk and a concierge service. The hotel has family rooms.
At the hotel, every room is equipped with a closet. The rooms come with a private bathroom with a shower, free toiletries and a hairdryer. At Tollgate Hotel & Leisure rooms are equipped with a desk and a flat-screen TV.
At the accommodation you'll find a restaurant serving British cuisine. Vegetarian, dairy-free and vegan options can also be requested.
Alton Towers is 13 miles from Tollgate Hotel & Leisure, while Capesthorne Hall is 24 miles from the property. Manchester Airport is 37 miles away.
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4.9/10
Cleanliness4.9
Amenities4.9
Location4.9
Service4.9
All 30 Reviews
Surroundings
Airport: Manchester Airport
(67.7 km)
Train: Stafford Railway Station
(23.1 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
1
Deluxe Double Room
1 Double bed
Has window
Private Bathroom
Bathtub
Electric Fan
Private Toilet
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3
Deluxe Family Room
2 Single bed and 1 Double bed
Has window
Non-smoking
Private Bathroom
Electric Fan
Garden View
Private Toilet
Check Availability
3
Deluxe Twin Room
2 Single bed
Has window
Non-smoking
Private Bathroom
Electric Fan
Garden View
Private Toilet
Check Availability
Guest Reviews
4.9/10
30 reviews
Verified Reviews- Cleanliness4.9
- Amenities4.9
- Location4.9
- Service4.9
Average for similar properties in Stoke-on-Trent
Guest User
March 29, 2025
The room door doesn't close, you can see daylight and the room was freezing. I was told they have no other rooms and they will get us a heater. Disgusting response and unsafe. Paid and didn't stay!! Reception staff were embarrassed when she couldn't get in the door either.
Guest User
March 13, 2025
Fortunately we only stayed here for 1 night, breaking up the journey from South to North. Having checked in we asked if the bar was open for a drink and food, and was told it wasnt, so we therefore had to find somewhere else to eat, which wasnt the original plan. It would have been nice to know before we arrived that that was the case. as for the room, it was OK at best. Tiles coming off in the bathroom, lying on the beds felt like it was going to collapse at any time, the heating was on max when we walked in after finally finding somewhere to eat. The hotel, or more like a motel, did its job, but would I stay again, no, and I was glad it was only a 1 night stay
Guest User
February 22, 2025
DO NOT STAY IN THIS HELL HOLE!!! YOU ACTUALLY HAVE TO PAY TO STAY HERE. NO HEATING, OLD CLOTHES IN THE BROKEN WARDROBES, COLLASPED BEDS, MOULDY PILLOWS, MOULDY WALLS AND FILTHY DIRTY AND STAFF THAT COULDNT GIVE A TOSS!!! IF WE CIULD HAVE FOUND SOMEWHERE ELSE AT SHORT NOTICE WE WOULD HAVE LEFT!!
Guest User
January 18, 2025
I booked a room for 2 fitters (Twin Room) on arrival the beds were together with one quilt cover, they separated the beds, the floor was absolutely disgusting, very stained and one of the mattresses had a large stain mark on it, When they went to reception to ask for another quilt and cover, the receptionist was not very helpful, and said that they could have a sheet only. The fitters had, had a very long day working, so to keep warm one of the fitters had to sleep in his clothes. Would not recommend, Will not be booking this Hotel again!!
Guest User
January 3, 2025
Excellent experience at the Tollgate Hotel,brilliant entertainment delicious food and very friendly staff highly recommended. The Bar looked beautifully decorated and drinks were very reasonable and excellent service ideal for all different occasions.
Guest User
January 2, 2025
Thoroughly enjoyed New Years Eve at the Tolgate . Excellent buffet food , reasonable priced drinks ,cozy atmosphere and friendly staff. Great entertainment with Katie and George lots of singing and dancing . Brilliant night had by all and highly recommend for any occasion.
Guest User
October 29, 2024
Really scruffy & run down. Lots bins outside overflowing rubbish all over the car park. Room was dismal dated & not clean . Black Hairs in bath on floor bath was dirty & room was generally grubby. Very noisy guests shouting & slamming doors through the night to 3 am. Did not feel safe there. Very rough .
Guest User
October 25, 2024
Awful few days. I’m staying here through work and can honestly say this is one of the worst hotels I’ve ever stayed in. Shower is but a dribble of hot water,the other guests have 0 thought for anyone else,kids screaming and running about and banging doors pre 6.00am other guests coughing there guts up outside your bedroom window pre 6.00am smoking away. The hotel doesn’t serve food only alcohol as they lost their chef. Car park is strewn with rubbish. The previous guest of the room I’m in had left half used shower gel and shampoo in the bath. Not cleaned up by the housekeepers before I checked in. None of the radiators in the room work so bring a spare jumper.
Guest User
October 22, 2024
Firstly id like to thank the Lady who seemed to be running reception and bar and cook at Breakfast. She worked everywhere and looked exhausted. Never ever have we stayed in such a terrible Hotel. The room smelt needed a darn good clean the mattress was so well used it was ready for the bin. The window frames were black with mould and dont think had been touched for a long time. the whole place needed a deep clean. The bin situation that were very close to our room were overflowing with rubbish and food waste. A rat haven. Some of the rooms were occup[ied by homeless people via the government scheme and not hotel guests using it as a hotel should be used. Please do not book and waste your money.
Services & Amenities
Most Popular Amenities
Fitness Room
Additional charge
Parking
Free
24-Hour Front Desk
Luggage Storage
Squash Court
Restaurant
Meeting Room
Additional charge
Wi-Fi in Public Areas
Free
Fitness Room
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Parking
Free
Front Desk Services
Luggage Storage
Concierge Service
24-Hour Front Desk
Languages Spoken
English
Health & Wellness
Squash Court
Hairdressing and Beauty Center
Fitness Room
Additional charge
Public Areas
No Smoking in Public Areas
Smoking Area
Business Services
Meeting Room
Additional charge
Accessibility
Accessible Rooms Available
Stair-Free Property Entrance
Wheelchairs Available On-Site
Safety & Security
CCTV In Public Areas
First-Aid Kit
Fire Extinguisher
Smoke Detector
Security Alarm
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: 14:00–23:00
Check-out: 00:00–10:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:£8.00 per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of £1.00 is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description
- Number of Rooms: 24
Located in Stoke on Trent, 2.1 miles from Trentham Gardens, Tollgate Hotel & Leisure features views of the garden. With free WiFi, this 4-star hotel offers a 24-hour front desk and a concierge service. The hotel has family rooms.
At the hotel, every room is equipped with a closet. The rooms come with a private bathroom with a shower, free toiletries and a hairdryer. At Tollgate Hotel & Leisure rooms are equipped with a desk and a flat-screen TV.
At the accommodation you'll find a restaurant serving British cuisine. Vegetarian, dairy-free and vegan options can also be requested.
Alton Towers is 13 miles from Tollgate Hotel & Leisure, while Capesthorne Hall is 24 miles from the property. Manchester Airport is 37 miles away.