DoubleTree by Hilton Sunrise - Sawgrass Mills

DoubleTree by Hilton Sunrise - Sawgrass Mills Reviews

DoubleTree by Hilton Sunrise - Sawgrass Mills

13400 West Sunrise Boulevard, Sunrise, Florida, 33323View Hotel Details
DoubleTree by Hilton Sunrise - Sawgrass Mills
DoubleTree by Hilton Sunrise - Sawgrass MillsDoubleTree by Hilton Sunrise - Sawgrass MillsDoubleTree by Hilton Sunrise - Sawgrass Mills
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DoubleTree by Hilton Sunrise - Sawgrass Mills Guest Reviews

4/5
Very Good
46 review
Verified reviews
Location4.1
Amenities4.1
Service4.0
Cleanliness4.0
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All reviews(46)
Positive reviews(39)
Reviews with photos/video(4)
Negative reviews(7)
RubyHoney78
Two Double Room
Stayed in 2024年6月
Solo travellers
6 review
5.0/5
Outstanding
Posted on 2024年6月28日
Great place...easy to access
Sirisawang
Two Double Room
Stayed in 2024年1月
Business travellers
2 review
2.5/5
Posted on 2024年1月18日
They charge me and my friend from the 1st time my boss pay online in 10-12 January. They said that my boss didn't paid for us. So, on this time I separate to booking. It is very bad from Hilton.
Sirisawang
Two Double Room
Stayed in 2024年1月
Business travellers
2 review
3.5/5
Posted on 2024年1月15日
Have collect over my booking.
Joffre Valente
Two Double Room
Stayed in 2024年9月
Couples
2 review
4.2/5
Very Good
Posted on 2024年9月22日
The hotel is under construction. The pool is not operating. I found the service at check-in to be too formal and the highlight is what the room offers, with several very good quality toiletries and very clean and comfortable facilities.
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Anonymous User
Two Double Room
Stayed in 2023年12月
Family
23 review
2.2/5
Posted on 2024年2月21日
The room price is very high, the facilities are old, and the sofa bed cannot sleep at all. The hotel looks good on the outside, but it is really bad inside. In addition, when booking on the Ctrip platform in the future, be sure not to book rooms with agents, otherwise you will be prepared to pay money and go to the hotel without your room.
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Leticia C
Stayed in 2024年9月
Family
5.0/5
Outstanding
Posted on 2024年9月21日
Mariana Guzman went above and beyond. She is a amazing bartender who makes quality drinks. I already drank the old fashion in the pic but it was amazing. I appreciate her letting me know about the happy hr menu especially since I arrived around 5:55
Response from Property: We appreciate the comments about Mariana. We are thrilled that her service and detail to the mixes enlightened your stay.
George S
Stayed in 2024年9月
Business travellers
5.0/5
Outstanding
Posted on 2024年9月13日
Outstanding facilities, courteous staff, and gracious customer service for the business guests. From check-in through check-out , our stay was an extremely pleasant experience that we will repeat upon each visit to Sunrise. Special thank you and commendations to bar tenders Mariana and Seth who consistently went out of their way to exceed our expectations.
Response from Property: George, we truly thank you for pointing out how excellent our facilities and staff are. We will shar these comments with the entire team and recognize them all, including Mariana and Seth.
Navigate31455527763
Stayed in 2024年10月
Family
2.0/5
Posted on 2024年10月21日
I’ve stayed at this Doubletree before and the desk people were pleasant this time as well but the room was filthy. The carpets were stained and had debris all over them. Furniture was old and tired. Funny smell in the room and vomit or ice cream from a previous stay on the bedskirt. Not what I expected for Hilton Diamond membership. Not worth what we paid.
CLJMG
Stayed in 2024年10月
Couples
3.0/5
Posted on 2024年10月15日
Good around stay, it’s advantage is being across the road from the huge Mall. We thought the breakfast was not anywhere worth the money they asked so we went to the mall where we found better, cheaper. It is the second time I have stayed here and I would stay again.
Response from Property: Thank you for your feedback. We are glad to have been a part of your shopping excursion. As for the breakfast, we would have to argue that it is worth the money. We offer full service and menu items ranging from $9.00 to $18.00 and an all you can eat hot and cold buffet for $22.00 which other restaurants in the area do not offer. Our costs are in line with restaurants and other hotels and most importantly, made fresh.
LoveMyWine412
Stayed in 2024年10月
Family
5.0/5
Outstanding
Posted on 2024年10月12日
We ended up at this hotel while escaping Hurricane Milton. The hotel was very accommodating, lobby was nice, clean, and the staff was professional. Diane B. was handling the front desk with kindness, understanding and professionalism. Small cafe to grab your coffee and pastry and a restaurant/bar for dining. The rooms were lovely and the location was so convenient to the wonderful mall across the way - lots of shopping and dining options. Grounds were very well kept and plenty of garage parking available. A+
Response from Property: Thank you so much for the wonderful review and kind comments about the hotel, cleanliness and service received. We will definitely share with Diane and the team. We were honored to be able to host you while you evacuated for Hurricane Milton. We hope you made it home to a better situation than anticipated. BTW- we love our wine too!
Nash C
Stayed in 2024年10月
Family
5.0/5
Outstanding
Posted on 2024年10月10日
Evacuated here due to Hurricane Milton. The staff was incredible, friendly and helpful. We arrived way before check in and charged our electric car. The lobby had lots of seating as we waited. They passed out water and cookies for us. Twenty four hours after arriving when we discovered it was safe to get home they allowed us to check out early without paying for the second night. I’ve never been treated this well at a hotel.
Response from Property: Thank you so much for this wonderful review. We are glad that our extra little touches made your stay wonderful and relaxing. It is always stressful for our guests and our team when facing the unknown outcome of a storm like Milton. We are thrilled that you were able to make it home, safely and hope to see you again under better circumstances.
jessica b
Stayed in 2024年10月
Business travellers
5.0/5
Outstanding
Posted on 2024年10月9日
Currently here during hurricane Milton and the staff have all been phenomenal. Seth in the restaurant was so attentive and really made the trip. Really appreciate the team making my first hurricane experience so enjoyable. Thank you to their dedicated team.
Response from Property: Jessica, thank you for the wonderful review and comments about that team. So sorry that you had to evacuate to us, but glad we were able to make your short stay wonderful. Hoping all is well with your home and family.
Guest User
Stayed in 2024年10月
Other
5.0/5
Outstanding
Posted on 2024年10月4日
I would like to thank Mariana Guzman at the hotel restaurant, who made us feel at home while providing excellent service. At this point I would also like to advise TripAdvisor to waiver the need for 200 minimum characters in this section because there are people in this world who can express themselves precisely without waisting everybody's time.
Jim S
Stayed in 2024年10月
Family
2.0/5
Posted on 2024年10月4日
Room was ok but the breakfast buffet was the worst. Everything was cold. Couldn’t drink the orange juice because of the taste. We had 3 drinks at the bar. Rum and coke had no flavor the coke was flat and for $48 there little to no rum. I wouldn’t recommend this place to the homeless.
Response from Property: Thank you for the feedback. We are sorry to see that your experience in the restaurant was not to your liking. Reading the many reviews, we are typically applauded for the incredible hot/cold buffet and the service/quality at the bar. The server did try to make it right and offered to have a hot cooked meal, from the kitchen for you, in lieu of the buffet, to which you declined, while removing the buffet charge. Further, the Supervisor on Duty gave you Hilton Honors points as a further token of apology. We understand that issues may arise, and as you can see the team goes above and beyond to make it right.
Thomas C
Stayed in 2024年9月
Couples
5.0/5
Outstanding
Posted on 2024年9月29日
I want to complement the Hilton Doubletree Sawgrass Mills for its spectacular breakfast service. Beautiful with much variety, and skillfully prepared. Our server, Jinnett Beltran, was superb in every way. Her actions completed a 5 star (Ritz like) breakfast experience. When so many hotels have eliminated or drastically reduced restaurants or created terrible buffets, the Doubletree Dawgrass Mills has excelled and should advertise this more.
Response from Property: Thank you Thomas for the wonderful review and kind words about the breakfast buffet and the service Jinnett provided. We truly appreciate your pointing out the quality, display and quantity of our buffet.