"Facilities: Being able to boil water is very important to Chinese people Environment: Elegant and pleasant, because I live on the first floor, the small yellow flowers outside the window emit a faint fragrance, and the room is full of warmth Stayed for five days, hope to come again next time! Service enthusiasm: The staff are always smiling and very friendly Breakfast: Although simple, but nutritious"

"The hotel itself is good, but the staff was extremely unprofessional and did not reflect Marriott standards. Interactions felt more like dealing with a low-budget motel than a premium brand. Booking policies are very rigid. Even after staying several nights, the hotel refused to allow any date modification when my plans changed. They also refused to refund the night I did not stay and did not return the parking fee either, stating that the reservation was prepaid. This was disappointing, especially since the third-party booking service contacted the hotel directly and I was present at the front desk at the time. Despite this, the staff denied any adjustment and showed little willingness to help. Overall, the lack of professionalism and flexibility significantly impacted my experience. I hope Marriott management reviews this, as it does not reflect the standards the brand is known for."

"It was my second time staying at this hotel. There were two things I really needed to mention. First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.” I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy. After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in. Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before. The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲 The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor. The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers. The housekeeping staff were all super friendly though."

"Great staff great service, basic breakfast but it's got all you need."

"Clean, tidy and comfortable"

"The hotel's a bit out of the way, and the facilities don't look newly renovated. But the worst part was the internet being down for an entire day – that's really inconvenient for business travelers. It totally messed up my work. The cleanliness was just okay, and the service was nothing to write home about. I wouldn't recommend staying here."

"Good breakfast. Good price. Close to Burnaby and Vancouver DT."

"Great"

"The location is in the center of Surrey Guildtion Center, 10 minutes walk from the hotel. The front desk is very friendly. Because the credit card I brought could not be pre-authorized, I gave the information of another card that I didn't bring and the operation was successful. The deposit was refunded immediately after check-out. The room is an apartment type with a balcony, a washing machine and a dryer. It is very comfortable and convenient! !"