No. 70 of old School, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Guiruxuan Hotel Guest Reviews
4.6/5
Very Good
1811 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
The check-in process was efficient and seamless, and I was genuinely impressed by the staff’s professionalism, attentiveness, and warm hospitality. They went out of their way to make me feel welcome and comfortable from the very beginning. Their courteous and friendly demeanor truly enhanced the overall experience. Moreover, the room was exactly as depicted in the photos—clean, well-appointed, and inviting.
Response from Property: 感謝親的入住和分享!衹要您滿意,我們付出再多的努力也是幸福的!咱家處於蘇州古城中心,觀前街平江路核心位置,周邊交通十分便捷(地鐵、公交均可達到),距火車站二站路,拙政園、平江路、獅子林、博物館、北寺塔等景點步行即可抵達~期待您的再次入住
Response from Property: 感謝您的認可,您的讚美就是我們的最大的動力,我們繼續加油。給每個到客人最好的體驗。我們家位於蘇州市區觀前街繁華地段,臨近商業街,可步行過去,平江路千年老街步行即到,地理位置優越,周邊娛樂、餐飲配套齊全,感謝你的入住。期待您的下次光臨!
Zuijiumilu
Xuan · Movie Double Bed Room (Xiaodu Voice Assistant + VIP Entertainment Membership)
Stayed in Jan 2025
Solo travellers
38 review
3.0/5
Posted on Feb 27, 2025
There is no sunlight at all. The size is OK, but it is very stuffy. The front desk is OK, but the disadvantage of their place is that the soundproofing is not good. I can hear the conversation next door clearly.
Original TextTranslated by Google
Response from Property: Dear guests, first of all, thank you very much for choosing to stay in our hotel and for commenting on our hotel in your busy schedule! It is our fault that we failed to give you a satisfactory stay experience. We deeply apologize. Your valuable opinions are very important to us. We have already reported the issues you mentioned to the relevant departments for verification, and we will also strengthen management and rectification. It is the care and supervision of guests like you that enables us to constantly find problems in our work and gain opportunities to correct and improve them. Your tolerance and understanding are encouragement and support for our work. We also hope that you can give us a chance to reform ourselves. I believe that next time we will be able to give you a satisfactory stay experience. All the staff of Guiruxuan welcome you to visit again!
Guest User
Guestroom (Double Bed) (Special )
Stayed in Jan 2025
Couples
1 review
1.0/5
Posted on Feb 25, 2025
The soundproofing is so bad that it affects my sleep. I am still awake at 2 o'clock. At 7 o'clock, there is another room next door. The sound of the TV is so immersive. I watched TV. I am convinced. I thought the environment was good and I will come again next time. Now I will never come again. The soundproofing is so bad that it makes people nervous. Avoid lightning, avoid lightning
Original TextTranslated by Google
Response from Property: Dear guests, first of all, thank you very much for choosing to stay in our hotel and for commenting on our hotel in your busy schedule! It is our fault that we failed to give you a satisfactory stay experience. We deeply apologize. Your valuable opinions are very important to us. We have already reported the issues you mentioned to the relevant departments for verification, and we will also strengthen management and rectification. It is the care and supervision of guests like you that enables us to constantly find problems in our work and gain opportunities to correct and improve them. Your tolerance and understanding are encouragement and support for our work. We also hope that you can give us a chance to reform ourselves. I believe that next time we will be able to give you a satisfactory stay experience. All the staff of Guiruxuan welcome you to visit again!
Guest User
Qingxuan Sunshine Double Bed Room (Smart Home & VIP Entertainment)
Stayed in Jan 2025
Travel with friends
5 review
4.2/5
Very Good
Posted on Feb 17, 2025
Facilities: Looks quite new
Hygiene: Clean, but I saw a small flying insect when I was taking a shower
Environment: Also very good
Service: Very good. My friend's suitcase couldn't be opened and he was going to ask a technician to open it. They helped him open it.
I didn’t take many photos of the hotel, but the osmanthus cake was super delicious!
Original TextTranslated by Google
Response from Property: Thank you for staying and sharing! As long as you are satisfied, we will be happy no matter how hard we work! Our home is located in the center of Suzhou Ancient City, at the core location of Guanqian Street and Pingjiang Road. The surrounding transportation is very convenient (accessible by subway and bus). It is two stops away from the railway station. The Humble Administrator's Garden, Pingjiang Road, Lion Grove, Museum, Beisi Pagoda and other attractions are within walking distance. Looking forward to your stay again
Guest User
Qingxuan Sunshine Double Bed Room (Smart Home & VIP Entertainment)
Stayed in Feb 2025
Solo travellers
12 review
1.7/5
Posted on Mar 2, 2025
The price difference of this hotel can be up to 150 every day. When I opened the window in the morning, I could see fine dust in the room. The toilet in the bathroom was blocked after one use, and I couldn't flush it. The front desk randomly arranged a seat near the elevator. In the early morning, there were people laughing and playing back and forth. When traveling in Suzhou at night, people on Jiuxue Street rode electric bikes, and the takeaway guys turned on loud speakers. The crying of children could be heard in your ears. The sound insulation was very poor. You could clearly hear a comb falling upstairs. I didn't sleep well all night. I was exhausted after going out for a while in the afternoon. I decisively changed to another hotel to stay in
Original TextTranslated by Google
Response from Property: Dear guests and friends, hello! Thank you for choosing Guiruxuan Hotel. We are very happy to serve you. We are also very sorry that we failed to give you a satisfactory stay experience. We are deeply sorry for this! The price difference is due to changes in website activities. I'm sorry. We have reported the hygiene issues you reported to the housekeeping supervisor, and will strengthen future management and inspection efforts. Of course, if you encounter any problems during your stay, you can call the front desk and we will definitely handle and resolve them for you as soon as possible. Regarding the soundproofing problem you reported, we will also try to improve it. The front desk also provides free earplugs. If you feel that the room location is not ideal, you can also call the front desk and we will adjust it for you in time. We adhere to the principle of guest first. If you have any problems, we will do our best to handle it for you. We look forward to seeing you again and wish you a happy life!
The hotel is very close to Guanqian Street and Pingjiang Road, which makes travel convenient. The rooms are clean and well-equipped. There are restaurants near the hotel and the front desk service is also good.
Original TextTranslated by Google
Response from Property: Thank you for your praise! The stream flows slowly, and time is soft. Thank you for your support. Our home is located in the prosperous area of Guanqian Street in Suzhou City. It is within walking distance of Pingjiang Road Old Street. There are bus stops and subway stations nearby. We will continue to provide the same good quality and more perfect services as always. Thank you for your support and love. I wish you a happy day! Looking forward to seeing you next time
Guest User
Tongxuan Joyful Time Family Room (Tent Toys&VIP Entertainment)
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The room is large and well-lit. The hotel is new and the environment is very nice.
The design of the parent-child room is great, with three windows facing the open paulownia flowers.
The hotel service is also great, highly recommended for bringing children.
Original TextTranslated by Google
Response from Property: Thank you for your praise! The stream flows slowly, and time is soft. Thank you for your support. Our home is located in the prosperous area of Guanqian Street in Suzhou City. It is within walking distance of Pingjiang Road Old Street. There are bus stops and subway stations nearby. We will continue to provide the same good quality and more perfect services as always. Thank you for your support and love. I wish you a happy day! Looking forward to seeing you next time
Guest User
Qingxuan Sunshine Double Bed Room (Smart Home & VIP Entertainment)
Stayed in Mar 2024
Family
22 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The room is nice and the location is great
Facilities: smart home
Sanitation: very clean, good service attitude, and snacks
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! I am glad to bring you a wonderful time during your trip. Our rooms are equipped with customized super soft mattresses, domestic brand bathing sets, super 4-star cotton fabrics, and high-end quality disposable consumables. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Anonymous User
Xingxuan Night Sky Double Bed Room (Starry Light & VIP Entertainment)
Stayed in Mar 2024
Solo travellers
12 review
4.7/5
Amazing
Posted on Apr 18, 2024
The front desk guy was very enthusiastic. He helped me store my luggage before the room was cleaned up so that I could travel easily. The room was very tidy, and the facilities and supplies were sufficient. Xiaodu voice control was very technological. This was a wonderful experience and I will come again in the future.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! I am glad to bring you a wonderful time during your trip. Our rooms are equipped with customized super soft mattresses, domestic brand bathing sets, super 4-star cotton fabrics, and high-end quality disposable consumables. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Qingxuan Sunshine Double Bed Room (Smart Home & VIP Entertainment)
Stayed in Mar 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The room is very clean, tidy and bright, and the bed is very comfortable, so I didn't want to leave during my few days in Suzhou. It is very close to Guanqian Street, just 200 meters across. The beautiful girls and handsome guys at the front desk are very, very, very nice.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! I am glad to bring you a wonderful time during your trip. Our rooms are equipped with customized super soft mattresses, domestic brand bathing sets, super 4-star cotton fabrics, and high-end quality disposable consumables. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Good location, convenient to go anywhere, double beds can be put together, three people can stay with two children.
Original TextTranslated by Google
Response from Property: Hotel reply:
Thank you for your praise! The stream flows slowly, and time is gentle. Thank you for your support. Our hotel is located in the prosperous Guanqian Street of Suzhou City. It is within walking distance to Pingjiang Road Old Street. There are bus stops and subway stations nearby. We will continue to provide the same good quality and more perfect services as always. Thank you for your support and love. I wish you a happy day! Looking forward to seeing you next time