The Grand Hotel Swansea - Photo Gallery

The window of the room cannot be opened. The air conditioner is old and the room has a smell.

The toilet was broken. Since the room phone was also out of order, we had to walk to the front desk on the first floor to contact the maintenance staff for on-site inspection. After waiting for 30 minutes, the maintenance staff did not bring any tools to the door for repair. During the period, they left twice to get tools and finally did not complete the repair. The hotel suggested that we change to another hotel, but my family had already gone to bed due to the time difference, so they could not accept the request to change hotels. The next day, the hotel informed Ctrip that breakfast could be served at 6:30 am on weekdays. Unfortunately, when my family and I arrived at the restaurant on the first floor at 6:40, we were told that the meal would not start until 7 o'clock. The hotel front desk got the time wrong.