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Posted on Aug 19, 2024
Guest User
A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
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Price per night from:£98
Posted on Jul 12, 2026
MP_23Stayed in the hotel for 2 weeks, got a sweet deal for early booking. Got a free upgrade for my room upon arrival (with a terrace and a bathtub inside, though the latter would actually be a downgrade in my books since it emitted sewer smell almost everyday without me using it). Overall would recommend, nice staff, close to Callela station and the beach, hotel provides free beach umbrellas to borrow but beach towels are for a fee of 5 euros. Had breakfasts and dinners which were nice, always a couple of options of fish and meat at dinners (but drinks are paid).
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Price per night from:£92
Posted on Jul 17, 2025
Ilse
Neat hotel, nice room, good location. I was there in July, but what I missed was a blanket on the bed; there was only a sheet on the bed and no blanket in the closet either.
I told them the next day that you have to ask for a blanket at the reception desk. I found that odd, and now I was unnecessarily cold, which wasn't necessary.
The breakfast was excellent, and you can also visit the spa for €12 per person.
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Price per night from:£37
Posted on Aug 9, 2025
hy8775
This hotel is located right by the beach. The rooms are spotlessly clean and well-maintained. You can step directly onto the beach for swimming and sunbathing, and there's also a hotel swimming pool. The breakfast was plentiful and delicious. While they do have underground parking, it was full, so we used a nearby public parking lot. We found this to be safe and easy enough to find a spot. Tossa de Mar is about an hour's drive from here, making it a good base for exploring the surrounding beaches.
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Price per night from:£45
Posted on Oct 8, 2024
Guest User
My pillows stank of sweat I had to use a T-shirt as a case. Couldn’t get the safe to work, couldn’t get the phone to work. The pool was very cold, could have been heated. Positives, food was great, amenities for families is good. Nice pool bar which provided drinks and food. Also nice play area near the bar. receptionists could have been a bit more friendlier
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Price per night from:£70
Posted on Aug 1, 2024
Guest User
Отель понравился, вкусная свежая еда в ресторане. Не очень понравилась сама Калелья.
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Price per night from:£85
Posted on Sep 29, 2025
Anton Krasnov
The hotel was not bad, but it needs renovation. The greatest thing was breakfast, it was really good. Swimming pool area is also very nice, but it’s always very crowded with people and it’s hard to get a sun bed, people put towels on them and leave even though it’s not permitted.
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Price per night from:£92
Posted on Apr 25, 2024
Guest User
I was welcomed at 8 a.m. by a very friendly young woman, who spoke French, I appreciated her understanding of seeing me very tired, and was able to give me the room on the 5th floor, in the Sun, quiet, earlier than check in, I thank her very much, I had to leave one night early, for a family problem, too bad, Thanks also to the blonde lady who made the room very clean, best regards
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Price per night from:£92
Posted on Jul 11, 2024
Guest User
Apartment hotel is quite aged , simple design and basic facilities that can accommodate the needs of a family, has little kitchen with fridge and to! Room just bed and small wardrobe, not luggage racks or other furniture. Bathroom was big enough and very simple !
But I think so appropriate for the receptionist guy who is professional and so polite to us for helping everything that we asked for , even thought checking out the timetable schedule for us when the airport bus to Barcelona airport to make sure we didn’t miss the bus!
Thank you so much George ! Caring and patient person to be there to help the customers with their need ! Well done 👍
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Price per night from:£58
Posted on Jul 25, 2023
Guest User
Our room had a great ocean view and it was such a relief to open the balcony doors every morning. The overall facilities of the hotel really need to be updated and improved, the service staff is very friendly, and the food is basically okay. The sound of music will be around 11.30 every night, which is not very friendly for those who are used to going to bed early.
For what I paid for the room, I couldn't ask for more. Overall satisfied.
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Price per night from:£37