Anonymous User
January 20, 2025
I booked a room for 3 nights. When I checked in, the waiter told me to check out before 11 o'clock. I asked the waiter (an older male waiter), isn't it before 12 o'clock? I saw the details said 05-12 o'clock. He asked me to find out. I put my luggage in the room and went out to ask the elderly male waiter if it was 12 o'clock. I opened the booking app to show him, and he told me that check-out was at 11 o'clock. 12 o'clock meant that I had to pay the difference of one hour. I asked curiously, where it said to pay one hour, and he said it was not written there, and this was the hotel rule. I said, then you said check-out at 10 o'clock, can you pay the difference for the rest? He said he cared so much about it for an hour and asked me to check out and not stay. I want to ask if it is okay to say this to a guest? Is this a service? The service provided by the girls was very good, but the male waiter was totally unacceptable. What was the point of asking people to check out? ? ? (You can read the meaning of this sentence, maybe I don’t understand it because I am not well educated) But you can’t talk to customers like this, without even an apology… (Old male waiter)
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