City Centre Hotel

The location is really convenient and it IS at the city centre! Rooms are kinda small and so are the bathrooms. However the biggest issue was with the reception staff attitude. He only took cash, said his bank/card machine isn’t working. So we had to pay upfront in cash. And when we wanted to extend our stay, we were charged again in cash and negotiated with one guy. The morning reception manager didn’t even know that we paid and he called to ask me to checkout. When I told him that we paid for an extended stay and to talk to his colleague about the same, he hung up on me. While checking out he was rude again, like saying I should be clear about the checkouts time. As if we were staying free of cost. What a joke! Put a bad taste on our experience since it was the last day of our stay in the country.

Wanted to like this place - location was good, staff were nice and friendly, rooms were clean, breakfast was good - but when a hotel fails to provide some key basic things, Im sorry it cancels out all the positives…. There was no water in the room for some hours one day… and then again next day. The reception said the whole city didnt have water - well, outside the sprinklers were running and the breakfast room in the hotel was washing dishes, so the reception wasnt telling the truth. No water meant we couldnt flush the toilet when we checked out… There was construction going on for HOURS also one day and then the next day. It was happening in the lower floors of the building, and the structural vibrations were so intense, even ear-plugs didnt help. Maybe the construction was out of their control, and maybe even the water they couldnt fix, but Im sorry, the room was also not that cheap, it’s certainly not the guest’s problem to put up with those thjngs…. And there was no offer of any kind of compensation - we paid the same amount as a guest who had water the entire stay and didnt have to deal with construction noise - this isnt fair. So Im sorry, I have to give a low score.