No.60 Jinghe Middle Road, Tengzhou, Shandong, 277500, ChinaView Hotel Details
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Luban Hotel Guest Reviews
4.7/5
Outstanding
1116 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All reviews(1116)
Positive reviews(1103)
Reviews with photos/video(136)
Delicious breakfast(162)
Friendly front desk staff(146)
Classy environment(78)
Convenient for shopping(37)
Convenient parking(26)
Located in the city centre(18)
Stayed multiple times(10)
Delicious buffet(9)
Negative reviews(13)
Shahid
Boutique Twin Room
Stayed in Sep 2023
Business travellers
2 review
4.7/5
Amazing
Posted on Oct 10, 2023
Location is very good. Super clean hotel. Very nice breakfast
Response from Property: One praise and one praise from you.A sincere affirmation will fill our hearts with strength. Your trust and support are the driving force for our continuous progress. Your praise is the greatest recognition for us. It is our greatest honor to serve you. Looking forward to your visit again.
Kunal
Boutique Double Room
Stayed in Mar 2024
Business travellers
87 review
5.0/5
Outstanding
Posted on Apr 21, 2024
It was a great stay here .Friendly staff and hotel washroom is good.
Response from Property: Thank you for your support to Luban, and we feel very happy to win your heart. The breakfast of Luban's family is also a highlight that has won many praises. Luban Hotel is located in the bustling city center, surrounded by many delicious foods, and the hotel has a parking lot. It is the best choice for your travel and business. Being recognized by you is the greatest encouragement to Luban's family. Luban's family will make persistent efforts to make the service meticulous and welcome every customer. Looking forward to meeting you next time.
SebastianB
Boutique Double Room
Stayed in Nov 2024
Business travellers
24 review
4.7/5
Amazing
Posted on Dec 9, 2024
Good service and location
Response from Property: Dear guests, hello, thank you very much for staying at Luban Hotel and giving us feedback in your busy schedule. It's a pity that we couldn't give you a perfect check-in experience. We sincerely apologize. We attach great importance to the problem you reported. The WIFI in the hotel room has no password, and the TV needs to be turned on to watch. We look forward to your comfort and beauty that is different from this time when you check in again. Once again, I would like to express my sincere apologies to you and wish you a happy life and all the best.
Owadee
Elegant Double Bed Room
Stayed in Mar 2023
Business travellers
18 review
5.0/5
Outstanding
Posted on Apr 14, 2023
The nice place and have the convenience thing in the room
The big room and so clean
Response from Property: Thank you for your support, see your satisfaction with living here, we are very happy, and thank you for your praise of the Luban family, doing a good job of service is our essential work, can provide you with surprising and moving service is the constant pursuit of the Luban family, sincerely look forward to your next visit, I wish you a happy life and all the best
Xzmzhihuiguan
Premier Twin Room
Stayed in Jan 2025
Business travellers
29 review
2.7/5
Posted on Feb 5, 2025
The room is generally good, but the privacy of the bathroom needs to be improved. The shower room has a problem with drainage. The most important thing is that the laundry room is too bad. Three down jackets can't be washed in three hours. There is only one washing machine and one dryer in the whole hotel (and they are household type). I can't understand it. The hygiene is too poor. The signs of the laundry room are not easy to find. The breakfast has too few categories and needs to be improved. It is too localized. It is also necessary to consider whether outsiders have eating habits
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Response from Property: Dear guests: Hello! Thank you for choosing Luban among many hotels. We feel very guilty for bringing you a bad stay experience. We immediately contacted the engineer to make rectifications in the room. We are already renovating the laundry room, which will be open to guests in the second half of this year. Our breakfast varieties range from Chinese to Western to local specialties, all of which are handmade. We are really sorry that we did not meet your satisfaction. Thank you for leaving a message here and for being willing to share your dissatisfaction with the Luban family. The Luban family will try to make up for what can be done. If it cannot be done, it will become a "mirror" in our future work, a reference for self-examination, self-correction and self-improvement. I believe that it is because of guests like you that we can discover problems, correct them and make continuous progress. Our original intention is to give guests the best experience, not an unpleasant experience. No matter what has affected your mood, the Luban family is willing to give you a sincere apology here. After all, if you are in a bad mood, even a clear sky will feel gloomy. From the comments, we can see that you travel frequently for work and life, and you often choose mid- to high-end star-rated hotels. You must be a person with taste, experience, and connotation, and you have very high requirements for service and environment. This has become a driving force for us to improve our service. I believe that you are a generous and magnanimous person. Give Luban a chance to correct his mistakes and make up for his faults. I hope to meet you again at Luban, and I hope that because of the proper handling of such matters, you and Luban will get closer and become more intimate friends. The Luban family wishes you all the best.
Guest User
Elegant Double Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The room is very satisfactory, the food and beverage is also very good, and the front desk service is in place 😄Hospitality Shandong! very nice!
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Response from Property: Hello, thank you for your review! The hotel advocates "attentive service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Guest User
Boutique Double Room
Stayed in Nov 2024
Couples
8 review
5.0/5
Outstanding
Posted on Dec 24, 2024
It’s a bit old! But the quality of the waiters is beyond five stars! Great location right in the city center! We treated guests to a banquet on the third floor. The breakfast was very good. Unfortunately, I have a small appetite, so I still come!
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Response from Property: Thank you for your support. We are very happy to see that you are satisfied with your stay here. We also thank you for your praise of the Luban family. Good service is our essential job. It is Luban who can provide you with surprising and touching services. The family's constant pursuit is sincerely looking forward to your next visit. I wish you a happy life and everything goes well.
Anonymous User
Boutique Double Room
Stayed in Oct 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Nov 19, 2024
The hotel is very special, with a full design style. Miss Wen Qian at the front desk provides excellent service. The breakfast is diverse and has local characteristics. The combination of meat and vegetables is very good, which adds to the good impression. The room is very simple, but the slippers and toiletries provided are very high-end, better than those in some star hotels. The hotel facilities are very good, and the parking lot in the backyard is large. I am very satisfied with my stay. I highly recommend it!
Original TextTranslated by Google
Response from Property: Thank you for your support. We are very happy to see that you are satisfied with your stay here. We also thank you for your praise of the Luban family. Good service is our essential job. It is Luban who can provide you with surprising and touching services. The family's constant pursuit is sincerely looking forward to your next visit. I wish you a happy life and everything goes well.
Zuishiyijiangnan
Elegant Twin Room
Stayed in Jan 2025
Business travellers
18 review
4.7/5
Amazing
Posted on Mar 4, 2025
The yogurt gift was good, especially the front desk staff was serious, responsible, enthusiastic and polite. I have to praise it.
Original TextTranslated by Google
Response from Property: Thank you for your comment. Your simple words bring joy, encouragement and expectation to the Luban family. The Luban family will continue to work hard. The Luban Hotel will improve its hygiene quality and service quality during continuous upgrading and renovation, and sincerely bring the best stay experience to customers. You are welcome to stay at the Luban Hotel again! I hope you can light up five little stars for Luban next time.
Guest User
Boutique Double Room
Stayed in Jul 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Sep 4, 2024
I booked a room for a client and made some comparisons when choosing a hotel. This is Tengzhou's iconic hotel. The breakfast is worthy of praise, with a wide variety and strong choices. The room is very clean and the service is warm and thoughtful. After all, it is a big hotel, and the feeling when you come in is still different. The key is that the price is quite affordable. As a local, I will still support local companies and recommend staying here.
Original TextTranslated by Google
Response from Property: Thank you for your support. We are very happy to see that you are satisfied with your stay here. Thank you for your praise for the Luban family. Providing good service is our essential work. Providing you with surprising and touching service is the constant pursuit of the Luban family. We sincerely look forward to your next visit and wish you a happy life and everything goes well.
Guest User
Boutique Twin Room
Stayed in Jan 2025
Family
2 review
4.7/5
Amazing
Posted on Feb 3, 2025
The room was nice, clean and tidy. The breakfast is also very good, and there are special vegetable pancakes. The only drawback is that the corridor is very noisy at night. Some guests came back very late and talked in the corridor, waking up the whole family. The sound insulation along the street is not very good, and the noise from the road also caused us some trouble.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the unpleasant stay experience you have had this time! We feel very guilty for failing to live up to your trust and support, but it is not our intention to neglect you. It is true that the hotel is undergoing upgrading and renovation, and we want to show the most beautiful and comfortable side of the hotel to you and more guests as soon as possible. We are really sorry that we cannot provide you with the most quiet sleeping environment. Please understand. We are improving day by day, and hope that you will choose us again in the future. Give us another chance, and I believe that you will have a different experience next time! Once again, I apologize for your unpleasant experience. I wish you a happy work and life♡♡♡
Guest User
Boutique Twin Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The service is very good, the breakfast is very rich, the surrounding is very lively, it is the most cost-effective hotel I have ever stayed in!
Original TextTranslated by Google
Response from Property: Thank you very much for your choice and affirmation. It is the responsibility of Luban Hotel to serve every guest staying in Luban Hotel well. Providing the ultimate service and bringing you surprises and touches is the goal and pursuit of Luban Hotel. Luban family members always believe that a good reputation must be recommended from the most sincere satisfaction. We hope that our warm service can make you feel at home. We look forward to your continued choice.
Guest User
Boutique Double Room
Stayed in Nov 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Dec 11, 2024
I always stay at Luban Hotel every time I go on a business trip. The rooms are spacious. I am especially grateful to the service staff Xiao An for his warm reception and attentive service. In addition, there are many types of breakfast, with various buffet-style meals, and they all look exquisite. It feels like good value for money!
Original TextTranslated by Google
Response from Property: Thank you very much for your choice and affirmation. It is the responsibility of Luban Hotel to serve every guest who stays at Luban Hotel. It is the goal and pursuit of Luban Hotel to provide the best service and bring surprises and touches to you. Dear Luban family members We always believe that a good reputation must be recommended from the most sincere satisfaction. We hope that our warm service will make you feel at home. Looking forward to your continued choice!
Anonymous User
Elegant Double Bed Room
Stayed in Oct 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Dec 1, 2024
I was very satisfied with my stay in the room. The lady at the front desk was very helpful. The sanitary equipment and facilities in the room were very good. The breakfast was also very comprehensive.
Original TextTranslated by Google
Response from Property: Thank you for your review and wish you a happy life
Guest User
Boutique Double Room
Stayed in Apr 2024
Solo travellers
17 review
5.0/5
Outstanding
Posted on May 8, 2024
Tengzhou is a good place. It has Mozi and Luban. I stayed at Luban Hotel this time. It was very good. The front desk was very enthusiastic. Comrade Xiao Gao provided good service. The breakfast was rich and had local characteristics. Tengzhou is worth a visit. Of course, staying at Luban Hotel is also very good.
Original TextTranslated by Google
Response from Property: Thank you very much for your choice and affirmation. It is the responsibility of Luban Hotel to serve every guest who stays in Luban Hotel. Providing the best service and bringing you surprises and touches is the goal and pursuit of Luban Hotel. Luban family members always believe that good reputation must be recommended from the most sincere satisfaction. We hope that our warm service can make you feel at home. Looking forward to your continued choice.