Royal Thurso Hotel

ANNIVERSARY MEAL Not the same menu as on web site to late to book somewhere else came in and got diverted to the bar for a evening meal as I phoned up and booked a table for two for 7pm in the restaurant got told it is fully booked in the restaurant it’s empty also the staff are not at all very helpful also not got everything on the menu apparently the new menu which is less choice to order could have went to the nearest chippy and got fish and chips also be more welcoming they should have known we were coming at 7pm not a welcome at all just told us to go to the bar which was freezing wasn’t a bar meal we were coming for it was the restaurant

This hotel is a disgrace, on entering the lobby for reception , the whole coach party looked at each other and wondered what we had walked into.. The whole decor and state of property gave the impression you were in a 3rd world country instead of being in Scotland. ( apologise to the 3rd world countries as their accomodation are probably better) There were many older passengers like myself with walking difficulties only to find out there was no lift or any kind assistance / bell boy to carry people’s cases, especially when the majority of us were placed on the top floor, which meant trying to carry our cases up 46 stairs.. Once eventually getting to your room , to say things were tired is an under statement , the room was cold there was an electric heater on the wall which was not working. The bathroom was so small, once you walked in you had be very careful not keep knock yourself on the sink or toilet. The shower was so small you be hard pushed to wash a budgie and pressure on electric shower was barely a trickle so gave did not bother . 1st day breakfast was sparce , and very little left in the serving pans las there had been another coach group which had been given the earlier slot. There was not even any butter on show for toast, and the tea cups were in very short supply. we approached the manager and he snapped a reponce and said he could not find it !! .and walked away. I suppose his attitude just about sums up this establishment !!. The evening meals were on the whole inedible , which led to at least 75% of our coach tour walking out of dinning room and trying to find elsewhere to eat for the remainder of the stay ( thank goodness we were only there for 2 nights) Its obvious that the manager and majority of the staff have come amune to all the complaints . This review is an honest and accurate description and has not been exaggerated in any way . All these points have been forwarded to the travel company for their responce.

At check-in we were given a key and our room number but at no point did anyone let us know when or where breakfast was ., The room was at the front of the property. It was a Saturday night and basically from midnight until about 4am we were met with a barage of loud drunks and boy racers hooning up and down. I got hardly any sleep The poor customer experience continued at breakfast when we found the room. There was no staff to welcome us or explain how it worked. We self sat then found the food station. Which was continental. There were 3 staff standing about so I approached one and asked about a cooked breakfast. She said there was a full one but didn't seem to know what was included. I had to ask for a menu . The breakfast finally arrived and it was poor . A small sausage half a rasher of bacon . Luke warm beans in a pot . An over fried Scottish scone. I appreciate it's a low budget hotel but this was really poor.. the tea was stewed and the orange juice synthetic There was a coach party in and clearly this is who is being catered for ...but if this was my holiday experience I wouldn't be hat impressed The owner or manager was about and seemed to be the only one who had hospitality experience With some tweaks and training this could have been a much better experience and maybe some warning about Saturday nights With other accommodation including a Premier Inn you need to up your game