Anonymous User
June 4, 2025
Disappointing check-in experience, safety hazards were not properly handled.
I stayed in this hotel for two nights, but unfortunately, my experience was far from pleasant. I encountered a problem on the first night. The shower head could not be fixed, and it fell and hit my foot, causing my foot to swell. In addition, the bathroom door could not be closed tightly, causing water to splash everywhere and I slipped. When I checked in, I asked for two room cards, one for electricity and one for opening the door. The aunt took the room card away directly when she cleaned the house. What's the point of asking for two room cards? No one solved the problem even after reporting it. The next day, I reported these problems to the front desk, hoping that they would be effectively handled. However, the response from the front desk was disappointing. She said that the shower head could not be completely repaired, and I could only take a shower and wash my hair with the shower head by hand, and told me that I had to take a shower with the shower head in every room. At our insistence, although a master came to the door to make some repairs, the problem was not fundamentally solved. Although the connection of the shower head was slightly tighter, there were still safety hazards.
In this case, the hotel did not provide an effective solution, such as fixing the shower or changing to a suitable room, but left the safety hazard, which made me very dissatisfied. As a customer, I expect the hotel to provide a safe and comfortable accommodation environment, but this experience obviously did not meet this standard. Therefore, I have to give this hotel a bad review and hope that the hotel can pay attention to customer feedback, improve service quality in a timely manner, and ensure the safety and comfort of every guest.
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