49-1, Matsunoyama Yumoto, Tokamachi City, Niigata Prefecture, 942-1432, JapanView Hotel Details
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Hinanoyado Chitose Guest Reviews
4.4/5
Very Good
10 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.7
Cleanliness4.4
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All reviews(10)
Positive reviews(10)
Reviews with photos/video(2)
Friendly staff(6)
Chris
Stayed in Sep 2024
Solo travellers
1 review
4.7/5
Amazing
Posted on Oct 29, 2024
I enjoyed the serenity and tranquility of the ryokan. Can really chill. Service is friendly and sincere. Enjoyed my stay.
Li Yan
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Ryokan was great! Service was really good, and they specially appointed a staff who knows some English to assist us.
My 8YO boy was the only child staying at the hotel, and much care and consideration was given to him.
Onsen was amazing!!!
Sun PM
Stayed in Feb 2024
Travel with friends
103 review
5.0/5
Outstanding
Posted on Mar 12, 2024
Excellent services & facilities. Front desk staff can speak English. Dinner and breakfast are excellent. This is one of the best onsen hotel I visited so far. It’s rating in website tells everything.
James
Stayed in Dec 2023
Couples
10 review
5.0/5
Outstanding
Posted on Jan 4, 2024
We had a wonderful time staying in a small town hot-spring Ryokan. If I had a choice I would comeback in February when the weather is cooler and more snow is on the ground.
Guest User
Japanese-Style Room 12.5Tatami With Sunken Kotatsu
Stayed in Jan 2025
Couples
59 review
3.8/5
Good
Posted on Feb 21, 2025
The service was very good. Due to the heavy snow, many railway branches and buses stopped. The hotel car sent us to the JR station which was more than an hour away. If we were picked up after the time, they would send a separate car to pick us up, but you need to know Japanese. However, the breakfast and dinner were extremely bad, almost all of them were pickled vegetables. We paid for dinner again. The room was very big. In short, the price-performance ratio was very low. The good one opposite was already booked.
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Guest User
Stayed in Sep 2024
Couples
24 review
4.0/5
Very Good
Posted on Nov 5, 2024
The hotel service staff has a good attitude. They will arrange the luggage parking space as soon as you get off the car. It is difficult to communicate in English. The water quality of the hot spring has a bit of diesel smell. It is said to be the hot spring extracted from the lower layer of gas oil. It is one of the three major medicinal hot springs in Japan. The dinner meal is The pork cooked in 68-degree hot springs is delicious one after another. The meat is soft and tender and very unique. This is a hotel I will stay at again.
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Chung
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The place is clean, the food is delicious, and the environment is quiet.
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Guest User
Stayed in Oct 2023
Family
5 review
4.2/5
Very Good
Posted on Nov 13, 2023
The hotel waiters are very nice and can speak simple English. The food quality is very good. Only the bar was not up to standard, with very few wine varieties, and the waiters didn’t know English, making it difficult to communicate!
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Guest User
Stayed in Nov 2024
Other
4.0/5
Very Good
Posted on Dec 12, 2024
I stayed here on a trip with a friend. I have been to Matsunoyama Onsen before, but this was my first time staying at this inn. I think this is probably the most expensive inn in Matsunoyama Onsen in terms of price. It is a four-story building with a large public bath and an open-air bath on the first floor, and an open-air bath on the upper floor that is alternately for men and women. There was also a private bath. Only the indoor bath in the large public bath was circulated and filtered, while the others were free-flowing from the source. I knew that the water at Matsunoyama Onsen has a unique spring quality because I had visited before and used the public bath. The water at this inn was a little less unique than the public bath, and I felt that the spring quality was suitable for everyone. Personally, I would have been happier if the water had a stronger personality. We ate both breakfast and dinner at the restaurant. I think this was the most basic plan, but the food was quite elaborate and I felt that this was enough. I think the ingredients would probably change if you upgrade. The rooms are high-quality and worth the price. Since I'm a bit cheap, I thought it would be better if the hotel was a little older and more calm, so I could feel the atmosphere of a Japanese-style room. Matsunoyama Onsen has few inns with free-flowing water, so I chose this inn. However, I felt that this inn was for people who enjoy the atmosphere of a high-class inn, rather than for people who simply enjoy the hot springs.
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Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on May 25, 2023
I made an online reservation for the Echigo-Tsumari Echigo-Tsumari Art Triennale. I didn't have any prior information, so I didn't expect much, but the hot springs and food were more than I imagined. The hot springs are a little hotter than anything else. You can directly feel the effect of beautiful skin and medicinal bath as your skin becomes crispy. Located in the mountains of Tokamachi, Matsunoyama Onsen is said to be one of Japan's three major medicated hot springs, along with Arima Onsen and Kusatsu Onsen. The dinner, called "Satoyama Gottsuo", did not use special expensive ingredients, but the taste and presentation were wonderful, and you could feel the chef's sense. I stayed in an average Japanese-style room, but it was clean and had just enough amenities. After a long time, I came across a hot spring that I wanted to visit again.