Guest User
October 7, 2024
I have never experienced such a grievance when staying in a hotel. We arrived in the early morning of the 6th on National Day, and the hotel parking lot was full, so we were kicked out by the security guard. When we called the front desk, a woman answered and said to look for it nearby. We walked around and still couldn't find a parking space. I called the front desk for the second time and was answered by a man. We hope that we can help figure out a solution or how to deal with it. After all, when I booked your hotel, I said that parking spaces would be provided. But he actually said: I can't help it, I can't solve it, you can cancel it yourself!!! His attitude is very impatient!
I was really shocked on the spot and was so angry that I couldn't speak coherently. Not to mention whether the platform can still be canceled after midnight, I just want to ask, is this some kind of black shop? Can people in the service industry still do this? We traveled in the past, but after booking a hotel, we still have to live on the street? It's so impersonal. Aren't you bullying the guests? You are really talented. You are like this👍
We still stopped on the side of the road. The man was very slow to check in, and the woman was not doing anything. She was counting the change. Brother, I was really anxious to death. We were really tired after driving for a long time. At 7 o'clock the next day, I was called to move the car. I moved up to get ready to sleep for a while, but was called a second time to move the car. I was really tortured to death.
We left sadly in the morning, this city did not welcome us.
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