Hôtel Mercure Toulouse Centre Wilson Capitole Photos
Hôtel Mercure Toulouse Centre Wilson Capitole
7 Rue Labeda, Toulouse, 31000, France
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8.0/10
andrew
8.0/10
andrew
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Guest Reviews of Hôtel Mercure Toulouse Centre Wilson Capitole
8.3/10
Very Good
72 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.4
Amenities8.1
Service8.2
Cleanliness8.3
andrew
Stayed in Nov 2023
Couples
14 review
8.0/10
Very Good
Posted on Jan 2, 2024
All in all nice place. Bathrooms dated and shower cubicle not good. I would rate as a 3 star not four as no shampoo etc and in need of better facilities in rooms. That said, very pleasent stay, good staff and very central
Guest User
Stayed in Feb 2024
Solo travellers
6.0/10
Posted on Mar 1, 2024
The hotel is centrally located just off the Jardin Pierre Goudouli which in convenient to the Jean Jaures metro stop and also the Aero Bus Stop. Le Capitole is less than a few minutes stroll away as are many restaurants, shops and supermarkets. The Aero bus was 8euro or an Uber was 22euro. The hotel is very attractive from the outside and indeed this continues to the plush furnishings of the lobby and reception area. The is a quaint bar area to convene in but is staffed by reception. The welcome was pleasant and efficient. Time was taken to explain the surrounding area with a map provided. However wrong information was presented regarding complimentary breakfast on the weekend days due to my status, which the person at check out did not agree with. The room was a privilege room which comes with it a certain expectation and standard. The room was well sized with a comfortable bed and range of pillows to suit your needed. There was a functional chair and desk along with a complimentary mini bar and Nespresso machine. Robe and slippers were also provided. The furnishings were acceptable but on the verge of showing wear and tear with a musty smell which filled the room. The window of the room was small and disproportionate stuck in the corner of the room with a view to a fire escape and internal residential courtyard. The open WiFi was of good strength with an average of 40mbs. The bathroom was disappointing regarding its age, toilet flush and over bath shower. The breakfast was a very pleasant affair in the 1st floor breakfast room. It was tastefully decorated and had a pleasing array of food from hot offerings to continental. It was well staffed and stocked. Overall this is a pleasant hotel at a good price point, but missing the little elements of refinement one might expect from a 4 star Mercure.
Response from Property: Dear Guest, We are so pleased to hear that you enjoyed the central location of our Hôtel Mercure Toulouse Centre Wilson Capitole, as well as the plush furnishings of the lobby and reception area. We are very glad that you found our welcome pleasant and efficient! At Hôtel Mercure Toulouse Centre Wilson Capitole, we strive to provide a pleasant and comfortable stay for all our guests. We apologize if it appears that we did not meet your expectations regarding the room with which you were provided. Thank you for your feedback, as we value all feedback from our guests. We hope to have the pleasure of welcoming you back in the future! Sincerely, Valérie MOIROD General Manager
Guest User
Stayed in Jun 2023
Other
10/10
Outstanding
Posted on Jul 30, 2023
Pleasant and efficient welcome Impeccable room + private parking (paying) Continental breakfast-considerable and free-seniors! delicious ideas: raw vegetables - hummus; almond-pistachio cream croissants.. To be congratulated!
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Response from Property: Dear Customer, Thank you very much for taking the time to share your experience. We are so happy to read that you liked our hotel. We look forward to welcoming you to the Mercure Toulouse Wilson, Yours sincerely, Valérie MOIROD Director
Guest User
Stayed in Apr 2023
Other
8.0/10
Very Good
Posted on May 10, 2023
Coming for the May 1st long weekend, I discovered this hotel located 10-15 minutes walk from Toulouse Matabiau station and 5 minutes walk from the famous Place du Capitole. I was quickly greeted by a very warm and welcoming employee to collect the key to room 501, located on the top floor. This is relatively small in size, with the bed taking up a large part of the space. I was quite surprised not to find a desk to be able to work or put a computer on. Otherwise, the room is equipped with a small refrigerator and a safe. The bathroom is, on the other hand, relatively large, but with a shower cubicle which can seem quite small, and located high up, complicating access for people of large build or with fragile joints. Be careful, you can easily hear the elevator machinery located right next to this room. I don't have difficulty sleeping and there weren't a lot of visitors when I was there, but perhaps this could bother the fragile ears of some sleepers. Otherwise the hotel is quiet and all the staff are always very cheerful. It was a good stay which allowed me to discover the center of the 4th largest city in France and to go on a day trip to Carcassonne, located not far from there!
Original TextTranslated by Google
Response from Property: Dear customer, Thank you for sharing your experience following your stay in our hotel. We are delighted that you appreciated our location, the comfort of our rooms and the quality of welcome from our entire team. We hope to have the pleasure of welcoming you back to the Mercure Toulouse Wilson during your next stay. Best regards,
Pit_Stop_Dog
Stayed in Oct 2024
Business travellers
6.0/10
Posted on Nov 12, 2024
Hotel molto centrale nella cittadina di Tolosa, colazione buona e varia ma stanze molto piccole. Per una notte può andare ma forse ha un costo elevato per un soggiorno veloce. La struttura è carina. Cercherei qualcosa di diverso se dovessi tornare, anche se la struttura è tenuta bene.
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6/8
Response from Property: Gentile cliente, Grazie per aver condiviso la sua esperienza. Siamo lieti che abbia apprezzato la nostra posizione centrale, così come la qualità e la varietà della nostra colazione. Comprendiamo tuttavia che la dimensione delle camere possa essere stata un inconveniente per lei. Le informiamo che offriamo diverse categorie di camere, alcune delle quali più spaziose, che potrebbero meglio rispondere alle sue aspettative per un futuro soggiorno. Speriamo comunque di avere l’opportunità di accoglierla nuovamente a Tolosa. Cordiali saluti, Valérie MOIROD Directrice
anne k
Stayed in Jun 2024
Couples
4.0/10
Posted on Jul 26, 2024
Le personnel est à peine aimable. La chambre est mal conçue et paraît très exiguë une fois les bagages posés. Passage très étroit entre le lit et la fenêtre. Accès au balcon de ce fait rendu très difficile. Propreté qui laisse à désirer et literie moyennement confortable. Le seul poin fort est l'emplacement. Pas digne d'un 4 étoiles.
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Response from Property: Cher client, Nous sommes désolés d'apprendre que votre séjour n'a pas répondu à vos attentes. Nous vous présentons nos excuses pour les désagréments rencontrés. Votre retour est précieux et nous permettra d'apporter les améliorations nécessaires. Nous espérons que vous nous donnerez une seconde chance pour vous offrir une expérience à la hauteur de vos attentes. Bien cordialement, Valérie MOIROD Directrice