Hotel Nacional Inn Ubatuba - Praia Das Toninhas

My family (wife, 6-year-old daughter, and I) booked an oceanfront room at Nacional Inn Ubatuba expecting a relaxing stay, but a dangerous incident ruined our trip. Around 11:30 PM, while my daughter slept, my wife heard a loud pop from the bathroom. Stepping into the dark hallway, she cut her foot on glass from a shattered glass door separating the hallway and bathroom, which had spontaneously exploded due to a faulty hinge. Glass covered both areas, posing a severe safety risk, especially for families. I can’t imagine the danger if my daughter had walked to the bathroom.I reported the issue to reception, and staff took 30 minutes to clean up two buckets of glass. During cleanup, we saw a cockroach, adding to our discomfort. We were moved to a neighboring room with a smaller bed, disrupting our night. Shockingly, management never apologized or checked on my wife’s injury. At checkout, they admitted this “sometimes happens” but offered only a $160 Real discount after a 20-30 minute call with their off-site financial department, despite our expenses, including a pricey dinner the previous night.T his negligence is unacceptable. The hotel must replace these hazardous doors and improve cleanliness and guest care. Management’s dismissive attitude left us feeling undervalued. I strongly advise travelers, especially families, to avoid this hotel and choose safer alternatives. This was a traumatic and poorly handled experience.

Booked for two nights but room was in a terrible state . Dirty , holes drilled in walls , smelly , black mould in shower . They offered another room at R$ 3000.00 per night which I declined . Checked out after one night after I was told i could . No reply after checking out to my emails from hotel nor head office about my refund for second night . At around R$ 1000.00 per night it’s also way overpriced . Would not recommend it .

Great place to spend time with family and couple. Staff are great!! Room cleanliness is great. Clean floor, bed linen and towels. The view from the hotel room is beautiful. Awesome spot to rest in the weekend.