Shiv Niwas Palace by Hrh Group of Hotels

The service at this hotel was very good. We were not happy with our rooms but they went out of their way to accommodate us. The groups and setting within the palace are beautiful and the food at breakfast was fresh. They were happy to make anything on request. We didn't use the pool facilities but it looked welcoming.

Base category rooms -Palace rooms - right in front of reception, city view. We were fortunate to get accommodation for our group of 6 families on last notice. Mr Deepak at front desk was very courteous and helpful through check-in process. Hotel is part of the palace, and within a walking distance straight into main City palace museum which is open late till 9 pm. Being a guest there, you can walk around lake front area, visit nearby garden, climb up the terrace of the hotel to get excellent sunset views over Lake Pichola. We used the center pool and had a sumptuous breakfast the next day. Being a Jain food family we requested some items in jain preparation but we were denied because they weren't aware of our preferences a night beforehand, that was a bummer but chef did prepare plan Dosa for us. Overall very pleasant experience at HRH Shiv Niwas palace.

Unbelievable level of service, sophistication and the Hotel rooms. Best of best in class of Palace . Special thanks to Kuldip Rathod and Sohanlalji were instrumental in making our stay very very comfortable. Mr. Mahip , the food & Beverage Manager was instrumental in arranging special event dinner exclusive set up with Decoration, music and unbelievable special fusion food menu just made for us. Our Housekeeping staff made our stay like home. Salute to each and every staff member for making us feel like Royalty. Thanks

We adored the 36-room Shiv Niwas Hotel and you will, too. Adjacent to the City Palace it is quiet and quaint and the heritage property is lovely. Staff at checkin were quick but thorough. We received a welcome gift and drink. A front desk clerk accompanied us to show us our room, a balcony suite that had not one but two balconies, one with a partial view of the lake. It was very comfortable and we enjoyed sitting on the balcony. Because the hotel is part of City Palace complex, no horn honking is allowed, so you are in a tranquil part of India. We ate breakfast both days in the restaurant and it was good, both buffet and eggs and other items to order. We enjoyed the included cappuccino as well. At lunch we were the only guests there and had a nice conversation with our waiter, Sohanlal, who has worked for the hotel for 36 years. It says a lot about a hotel to have such loyal staff. In the Panera Bar we again were the only guests, and enjoyed cocktails while watching the sunset. The bartender, from Nepal, can seemingly make any cocktail. He, too, was a joy to talk to. There bar itself is attractively decorated so I’m adding a photo. In the restaurant they told us that weekday lunches are slow, and in the bar only guests frequent the place so you’ll have no trouble getting in either. We did see more people at dinner but didn’t eat dinner in the hotel The housekeeping staff was very good. We shall miss kind Veeram who did our turndown service. But the front desk gets the highest marks. They went out of their way to help us in any way they could, including arranging for a pharmacy to deliver a medication for me. In particular I would cite Devendra and his concierge colleague whose name I’m afraid I forgot. Great hotel. Great service. Great stay. Sorry to leave.

Top Tier place; it was such a joy to be here. The customer service was exquisite and will be coming again with family and friends. I wish I could live here for many more years, but for now, I will be back very soon. I can’t wait to see this place once more

We had a lovely stay at the Shiv Niwas . Staff were friendly and helpful. Spectacular view of the lake Pichola . A special to Mr Lalu Ram Kuldi Sing . We had the pleasure of being served by Lalu Ram Kuldip Sing during breakfast, and he was absolutely excellent. His service was impeccable—efficient, attentive, and thoughtful. He was professional, friendly and warm. incredibly friendly and warm. He went out of his way to ensure we were comfortable and had everything. It was genuine hospitality . Highly appreciated and recommend his service to anyone dining here.