Wanda Atour Hotel Central Asia Lutheran Port, Urumqi Airport Reviews

The hotel is very good, so far it's very convenient. It's very close to the center, the room is very quiet, everything is so beautiful, I had a pleasant day,

Conveniently located near Wanda. Exceptionally helpful front desk, delicious and healthy breakfast.

Close to airport and good for commute to airport. It was hard to lower the temp and too hot indoor. Close to mall and some restaurants around.

Very clean. Good value for the price.

设施：OK 卫生：OK 环境：OK

I thought it was too much to give a negative review, but this store deserves it. It can be said that Atour has the worst health facilities and services in Urumqi or the northwest region. The quilt with red stains, the electric drill at 8 o'clock in the morning, the children making a lot of noise in the corridor, the waiter who walked in casually, the phone call after the negative review after being in the hotel, in addition to the free note paper and laundry bag, there is also the concierge, it's really unbelievable. Do you know what qualifications you have for this 500? Since a negative reviewer will call to apologize but does not solve the problem, then write it all down. 1. When I checked in the day before yesterday, it was reported that there were red stains on the quilt. The waiter swiped the room card and came in. I don’t know what the management model of Atour is. A person traveling with me received a call from the front desk and said that I couldn’t get through. Why didn’t I call? Customer survey or service improvement? Nothing. I remember Atour is not a Japanese brand, so an apology would be fine. It's okay if you don't apologize. Why don't you change that dirty quilt for me? The time you called is five o'clock in the afternoon. Your hotel staff are not off work, right? To put it bluntly, the phone call is the way to deal with it. Anyway, I have called you and the review has apologized to you. This is the way Yaduo handles it. I can only say **, really **. Then why don't you clean the house and just apologize? That's weird. I booked the hotel myself. I checked the phone number and reserved it correctly. There is no need to bombard the people traveling with me. Even if I don’t pick up the hotel, I will stay at your hotel for two days, 48 ​​hours, and 30 hours. There is no need to look for it. If you can't find me, just call around. Someone who knows me lives on the fourth floor of your hotel. I don't know if I'm from another planet. Hygiene: poor Facilities: Poor Environment: poor

The room was pretty good, but the heating temperature was a little low! Breakfast and service are great! Thumbs up for the humidifier in the room! ! !

It’s really great. I almost forgot my birthday today because I was on a business trip. The hotel sent a delicious little cake, which made me feel warm. I have to give it a thumbs up!

The service attitude at the front desk is not very good. Service awareness needs to be enhanced.

I didn’t come here to help with my luggage. The environment was a little worse than ours at Kuitun’s place. The food was on the third floor, and the smaller items were not as delicious as those at Kuitun’s place. However, there was a security aunt (I think her name was Shining) who was super nice and put clothes there. They washed them in the laundry room and even helped us deliver them in the early morning. The people are also quite hospitable (because they said that the laundry aunt had a May Day holiday, and there was a male supervisor in the lobby who said that he had to handle the laundry by himself, but the lady at the front desk was also very nice. She even asked her colleagues to help the tenants with their clothes. Thumbs up.

The room was too cold and the service was poor. The worst experience at Atour.

The room was very clean, the whole house was smart and convenient, and the most satisfying thing was that the security uncle was very enthusiastic. He came to help me move my luggage when I parked the car. He was very polite and friendly. The trip to Xinjiang ended successfully and was satisfied😃😃😀

The room is very good, the facilities are new, and the cleaning is very clean. All the staff are very good and enthusiastic, especially Uncle Yiyi. He always greets us warmly every time we meet, and actively helps to answer any questions. I feel the service of Atour! The parking lot is convenient, the breakfast is rich, and the water in the room is Yibao~

Very good, not expensive, freshly ground coffee, rich breakfast, and porridge in the evening. The waiter was very polite and prepared breakfast for me even though I had an early flight. I didn't know there was milk at the airport and it was confiscated. I didn't take any photos.