Guest User
May 19, 2025
The room was not clean, smelled very badly of stale cigarette smoke, milkshake bottle on the floor from last visitor, scum around the bath, food stain on the bedding, bedding smelt like stale cigarette smoke, scum around the bath. Sticky handprints on the head board. Air con did not work. Complained after noticing stale cigarette smoke and unclean bedding, told by reception, "i don't know what we can do, we're fully booked" and "the manager will take a while to get here" given a clean set of bedding to ***** the dirty bedding and put fresh bedding on myself and was told breakfast would be refunded. This is not OK. This room was unclean and there was no alternative available. Just over £20 was refunded for breakfast, which does not make up for having no choice but to stay in an unclean, and horrible smelling room having to change the dirty sheets myself. Very poor cleanliness and service.