Copthorne Cameron Highlands

The room space is big, location is good. However the room cleanliness need to improve. The table and cupboard got many ants. Besides, the toilet smell quite strong for cleaning detergent. Moreover, the toilet is quite weird as the water draining is at the right hand side in the toilet bowl , and the water flushing down very slow.

*Service:* Receptionists, housekeeping, and service team are responsive and helpful. Their services meets the expectation of a 4-star hotel. Service may be slower during peak days / hours. *Parking:* Small parking space, not quite accesible for elderly or disabled guests. *Lifts:* Functions well. Guests need to tap hotel card at the scanner before pushing the floor button. *Hotel rooms:* Disappointing. 1. Limited amount of immoble hangers. In our room, only four (4) hangers are available. Where the hangers cannot be removed from the metal rod for easier hanging. 2. Batroom is disasterous. The mobile shower head had its knob removed upon checking in, rendering it unusable. After the knob is fixed, we found out that the shower pipe was defected. Water was leaking all along the pipe instead of from the shower head itself. It was quickly replaced upon filing a complaint to the receptionist Be careful not to wet the sink counter, as the design makes the excessive water flow dangerously close to the hair dryer. Close the toilet lid all the time, as the towel rack is positioned directly above the toilet bowl. The flush button is positioned at the left side of the toilet bowl. Push it all the way down then release it immediately to flush. On the second day of our trip, we could smell the scent of cigarettes and urine coming from the toilet upon returning the room. We had room service and none of the guests smoke. The scent was not there before our departure in the morning. We still don't know where it came from. The scent disappeared on the third day after room service. 3. Only one chair for the room of three. You may want to play music chair to decide who gets to sit. 4. There are some oil stains(?) on the duvet. I'm aware they might have tried thier best to remove it, but the stains do not leave a great impression. 5. On a personal note, there are enough storage space for your belongings int he room. But maybe not the fridge if you're bulk purchasing fresh fruits. 6. Do note that all the headboard backlights are connected to one switch. Thus, no turning off backlight separately. 7. Noise cancelling is non existence. Do expect hearing noises when guests check in / out and baby cries. 8. Alarms will start blaring if you hold down the hotel door handle for too long. I dont know what it's other purpose other than to frighten new guests. 9. The glass door to the balcony was hard to slide open even after unlocking. Maybe it was not well lubricated, or maybe an intentional design to prevent children from opening? *Breakfast buffet:* Nasi lemak DIY is a permenant resident at the buffet. The same goes for the majority of other dishes, such as porridge, fun cheong, eggs, pancakes, etc. Everyday, there will only be around 3 - 4 new dishes in the buffet. The choices of fresh veges are quite limited considering that the hotel is in Cameron Highlands. It would be a better idea to explore local food outside of the hotel than to come up with a new meal combination from the same dishes every morning. (The ikan bilis was so salty, I could feel my whole brain shrink just from crunching on one.) (We found a strain of long hair in the char key teow, none of us had long hair...) (The fried noodles was wet and soft.)

The location is very strategic.. I felt proud to see the hotel displaying all the state flags of Malaysia.. I was given a room on a high floor but the view was a little disappointing n not up to my expectations.. The room itself was spacious n clean.. Overall, everything was good..

The price is worth it for 4-stars. unfortunately it was construction in level 7 next to my room in the early morning before 8a.m.. I have no taking photos but just voices up to the front desk

The room is ok but when we check in so dusty everywhere and I need to call customer service to clean and even after re cleaning the room, even the tissue box is still so dusty also the main door need to used your to push harder when you open and close. But the service is good. The location is good.

This time the receptionist so slow done her work. Another counter already serve 2 people. The room should have 2 pillow per person. Anythins else was good.