Very poor hospitality with no apparent management. Felt like a kid’s camp, very regimented. If you’re not up at 5am for the morning safari, there is nothing to do until the afternoon safari at 4.30pm, so it is very boring. We kept getting conflicting answers as to whether we were on an inclusive package or not, which was unsettling. The phone in our lodge didn’t work despite our requests, so we couldn’t contact reception, housekeeping, etc. lights not working, shower drain blocked. You get the idea