Guest User
June 30, 2024
First of all, I will definitely give this bad review. If I don't get a good feedback, I will ask my colleague's 3 orders to give bad reviews too.
I originally heard that Wenwenyuan brand hotels are very good, and the reviews on Ctrip are also good.
So when considering the company's team building outing, I would choose this hotel.
When I searched on Ctrip, I chose this one. The first time, my colleague called the front desk to ask about the price and the room situation. I asked the girl at the front desk if there was a sales phone number (because there might be more rooms to book, and I wanted a preferential price). The girl at the front desk said bluntly that it was OK to book on Ctrip, and the hotel didn't have sales, and then it was gone.
The second time we thought about whether the communication method was wrong, I changed my call, and it was still the same front desk. I asked the price in the same way, indicating whether there would be a discount if the number of rooms booked was large. She replied: No, just book on Ctrip, and book as many rooms as you can. I thought the girl at the front desk had no power, so I asked her to give me the manager's phone number, and I communicated with the manager. Who knew that the girl said sorry that this was a privacy issue and that the phone number was not provided. I asked her that during working hours in your hotel, the manager does not communicate with guests, and it is a privacy issue if there are guests who want to communicate? She answered me yes, and I was a little angry and speechless. I asked her if there was a leader at work today, and I wanted to complain, she said no, I asked her what her name was and I wanted to complain to her, she said it was private. This is really the first time I have encountered such an attitude of hotel service staff.
So I was determined to bring my colleagues to stay here to experience it, I just wanted to see what kind of hotel can be so **. After I communicated on the phone, I was able to give a good review when I arrived at the hotel. After saying this, let me talk about the actual situation of the hotel
It is indeed very humane. After arriving at the hotel, the service of each waiter, including the aunt, was very good. The atmosphere of the hotel is indeed very attentive. I also wondered whether I should give this bad review again. I think I still have to give it. I think the actual situation of the hotel is quite good, and it cannot be ruined by that front desk. Keep up the good work
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