Hotel Neo Puri Indah - Jakarta Reviews

Response from Property: Dear Mr Gaudirenanda,Warmest greating from Hotel Neo Puri IndahThank you for sharing your feedback. We’re sorry to hear that your stay didn’t meet your expectations. We always strive to offer good value and quality, and we truly appreciate your comments on the pricing.Regarding the water, for our Superior room category, we provide a water dispenser in the corridor along with a refillable water jug to reduce single-use plastic. We understand this may not have been as convenient, and we’ll definitely keep your suggestion in mind as we continue to improve.As for the deposit, we use a conventional deposit system to ensure the safety and security of our guests and property. It’s a standard procedure in many hotels, and helps us cover incidental costs during the stay. We understand that it might not be ideal, and we are actively exploring more flexible options to improve the guest experience.We truly hope to have the opportunity to welcome you back and provide a better experience in the future. If you have any further concerns or suggestions, please don’t hesitate to reach out to us directly.Regards,Panji Dwiswara | Hotel Manager

Response from Property: Dear Sir / Madam, Warmest greetings from Hotel Neo Puri Indah JakartaThank you so much for your review! We're glad to hear that you enjoyed the spacious room, great location, and ample parking space available. We also greatly appreciate your comments about our service, particularly regarding your experience at the restaurant. We will ensure to improve staff training to provide better service. We're glad you also enjoyed the food options available around the hotel area. Thank you for your valuable feedback, and we hope to welcome you back in the future for an even more pleasant stay.Best Regards,Panji Dwiswara | Hotel Manager

Response from Property: Dear Bapak Edwins Travel ,Warmest greeting from Hotel Nep Puri Indah JakartaThank you for your review! We're glad to hear that you found our service satisfactory and that you felt the price offered good value for the facilities provided. We also appreciate your feedback regarding the breakfast variety and the noise from rooms facing the road. We'll continue to work on improving the quality of our services and guest comfort. We hope to welcome you back in the future.Best regards,Panji Dwiswara | Hotel Manager

Response from Property: Dear Mr. Luca, Greetings From Neo Puri Indah Hotel Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.I apologize on behalf of everyone at Neo Puri Indah Hotel We’re normally known for our exceptional attention to detail, and we regret that we missed the mark, please know that your situation was an exception. As you can see from other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.I would appreciate another chance to earn your business. Please do email me or ask for me next time you’re back, I would be happy to assist you personally.Best Regards,Dafiesa AlyaAssistant Front Office Manager

Response from Property: Dear guest ,Thank you for your feedback! We're so glad to hear that you had a nice experience during your stay. It’s always a pleasure to know our guests are satisfied.We hope to welcome you back for another great stay soon.Regards,Panji Dwiswara | Hotel Manager

Response from Property: Dear Mr/Mrs, Greetings From Neo Puri Indah Hotel Thank you for leaving such a great review, the team here at Neo Puri Indah is thrilled to hear such good feedback.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to seeing you again in the near future.Yours Sincerely,Dafiesa AlyaAssistant Front Office Manager

Response from Property: Dear Guest ,Thank you so much for your wonderful feedback! We’re thrilled to hear that you received a warm welcome from our receptionist and that our team was helpful and polite. We're also glad to know that you enjoyed our convenient location near Lippo Mall and Puri Indah Mall, as well as the comfort of your spacious room and the smooth functioning of the air conditioning.We truly appreciate your suggestions about adding a mini refrigerator and TV cable. These are great points, and we will certainly consider them as we work to improve the amenities for our guests.Thank you again for your kind words and thoughtful feedback. We hope to welcome you and your family back for an even better stay in the future.Regards,Panji Dwiswara | Hotel Manager

Response from Property: Dear Mr. Hailis ,Thank you for your kind review! We're so happy to hear that you found the hotel beautiful and enjoyed our ideal location near the malls. It's also great to know that our friendly staff and clean facilities helped make your stay more enjoyable.We truly appreciate your feedback and look forward to welcoming you back for another wonderful experience.Regards, Panji Dwiswara | Hotel Manager

Response from Property: Dear Guest ,Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our service and that you were impressed with the room and air conditioning. It's always our goal to provide a clean, comfortable, and cool environment for our guests, and we're happy to know we met your expectations.We also appreciate your thoughts on the breakfast, and we’ll continue working to improve all aspects of the guest experience. We hope to welcome you back soon for another excellent stay.Regards,Panji Dwiswara | Hotel Manager

Response from Property: Dear Mrs.Chin,Greetings From Neo Puri Indah Hotel Thank you for your detailed feedback. It is unfortunate to learn that we could not live up to your expectations in certain aspects.Our team is continuously enhancing the service and facilities for comfort and to meet our Guest's satisfaction. Please rest assured that we will take the necessary actions to prevent any such future occurrence. We would like to get in touch with you directly to learn more about where and how we fell short in details. Would you kindly contact us directly.Thank you again for sharing your thoughts and we look forward to welcoming you to our hotel.Best Regards,Panji Dwiswara | Hotel Manager