The Wheatsheaf by Innkeeper's Collection

We had two family rooms for a visit to Lapland uk. The rooms were clean tidy and everything yoi require. The staff were really friendly and helpful. We are in the bar/restaurant area and I can honestly the food was very very nice. Would definitely recommend and stay again.

The room with two single beds was a decent size and was very comfortable and clean. The bathroom was, I think fairly new and had a good size shower with powerful waterfall and hose shower. We did not have breakfast but did eat dinner in the bar one evening which was reasonably priced. Friendly staff behind the bar. We were helped kindly by staff to extend our stay as we needed it and kept the same room.

Had a one night stay here on 2nd August 2024 having booked and requested a quiet room; we took the "Breakfast included" option and paid £150.28 for the experience. Our room was spacious but at the very front of the hotel behind the illuminated pub sign and right on the main road. (We were meeting friends for dinner so did not have time to take issue with the room as we were already late.) Traffic on the road outside is light but constant and this led to a very disturbed sleep as it was a very hot evening and we were forced to keep the secondary double glazing open as there is no air conditioning. A fan was provided but it had clearly not been dusted for quite some time and the central ceiling light was covered in cobwebs. Light from outside was quite strong and this was exacerbated by the fact that the curtains were poorly fitting and at one place had come off the rail. I have read the comments about the fluffy pillows, ours were two small lumpy biscuits which had to be scrunched up to provide any support. The beds themselves were comfortable and the bathroom clean and functional. Breakfast was a further disappointment as we were given a menu and told that breakfast was the Brunch option. When it arrived it the two sausages were very overcooked and were cold. The bacon had clearly been cooked on an uncleaned griddle as it tasted very strongly of barbecue sauce. It was difficult to identify how the two eggs had been cooked but one was hard, the other soft, and both tepid. The single mushroom contained enough oil to power a car and the single slice of toast really looked sad and wished that it had been at another hotel. The staff were OK but there seemed to be a general malaise about the place and we were glad to leave. At £75+ each this was certainly not an experience we will be repeating.

My daughter and I stayed for a night as we were going to the Brooklands Museum. Check in couldn’t have been easier. Rooms were clean and a good size. Lovely traditional local pub with really friendly staff. Went out of their way to make sure everything was ok. Luckily it was steak night and quiz night. Steaks were excellent and the quiz a good laugh. Great nights sleep and then a cooked to order breakfast which was perfect. All in all a great night in a great place.

Disappointed in the customer service and the quality of the cooking. Burnt bacon and sausage for breakfast. But at least I got mine, others around me had been waiting 25+ minutes and no sign. Staff not happy at being chased and seemed like they'd prioritised doing food for staff team instead of customers. Evening meal equally disappointing, peas that works pass as pellets, solid pineapple that seemed like it had been freeze dried and chips that tasted of stale oil. If it wasn't so convenient for the office I'm not sure I'd stay again

Excellent hotel. Great rooms Great service Great breakfast Perfect for business or family traveller. I stayed here after a christmas party and the staff were very accommodating to allow late checkin. In the morning it is such a nice room to come down to to have breakfast, clean and tidy and good food. This is a wrll managed place not a dull corporate hotel paying a demotivated disinterested staff rock bottom but a clearly motivated team who take pride in their hotel.