Hyatt Regency Wuhan Optics ValleyNo.4 of Gourmet Hotels in Hubei
武汉光谷凯悦酒店
No. 1077 Luoyu Road, Hongshan District, Wuhan, Hubei, 430074, China
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10/10
Changer Yip
10/10
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10/10
Geinisangedabazhang
10/10
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Dining (52)
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8.0/10
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10/10
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Leisure & Recreation (47)
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10/10
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10/10
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Public Areas (44)
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10/10
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10/10
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10/10
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8.0/10
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5.0/10
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8.2/10
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9.5/10
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10/10
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10/10
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10/10
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Guest Reviews of Hyatt Regency Wuhan Optics Valley
9.3/10
Very Good
3266 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.5
Guest User
2 Twin Beds
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 13, 2025
We enjoyed our stay. It was a great experience. Ms.Chen Shuang (陈爽) helped us out with all the necessities while we were there. I particularly liked the interior design and atmosphere of this hotel. The service and food were exceptional. We will choose this hotel again in the future. Highly recommended!
Response from Property: 尊敬的客人,感謝您對服務的高度讚揚。在武漢光谷凱悦酒店,我們一直努力培養專業且熱忱的服務團隊,員工的出色表現正是我們團隊精神的體現。我們會將您的認可傳達給他,並激勵全體員工以更優質的服務回饋每一位賓客,期待您的再次到來。
Johannes Jurie
1 King Bed,Club Access
Stayed in Mar 2024
Couples
2 review
10/10
Outstanding
Posted on Apr 6, 2024
Great hotel. Very good service.The room was very clean and well maintained. The restaurant has good food and the staff was very welcoming. The swimming pool and spa staff were very kind help.
Response from Property: Dear Guest,Warmest greetings from the City of Lakes.Thank you for taking your time to write us your feedback.Your generous compliments in regards to room conditions, service quality and food has been well noted and communicated with the Hotel Team. Your recognition and continuous support will always encourage us to strive for better products and services.We look forward to welcoming you back in the near future.Thank you.
Guest User
2 Twin Beds
Stayed in Nov 2023
Solo travellers
26 review
9.5/10
Amazing
Posted on Dec 25, 2023
Very nice and good service, located well for my visit. I did think it was odd that you need a room key to use the lobby bathroom, which was actually an issue when I met my friend for tea and he needed to use it, and then again, after I checked out, before I made the long journey to the airport.
Response from Property: Dear Guest, warmest greetings from Hyatt Regency Wuhan Optics Valley. Thank you for taking your time to write us your feedback. Your generous compliments in regards to location and service has been well noted and communicated with the hotel team. Your recognition and continuous support will always encourage us to strive for better products and services. As for lobby bathroom, it does require a key to use. Before the key policy came out, many outsiders would come in and use lobby bathroom, creating unpleasant experience for in house guests and cleaning pressure for on duty associates. Apologies for any incurred inconvenience but please always feel free to contact lobby associates for access when no key is in hand. They will be happy to assist. Looking forward to welcoming you back in the near future. Thank you.
주옥
1 King Bed
Stayed in Aug 2023
Business travellers
3 review
10/10
Outstanding
Posted on Sep 16, 2023
Staff are all very kind and room was very comfortable.
Response from Property: Warmest greetings from the City of Lakes. Thank you for taking your time to write us your feedback. It has been a great pleasure to read your comments based on your recent stays. Your generous compliments has been well noted and communicated with my whole Team. Your recognition and continuous support will always encourage us to strive for better products and services. The hotel team look forward to welcoming you back in the near future.
Jay n gatti
1 King Bed
Stayed in May 2023
Business travellers
22 review
10/10
Outstanding
Posted on Jun 4, 2023
Pretty clean and very friendly stuff the rooms are dope and quite
Response from Property: Dear guest, Thank you for taking your time to write us your feedback.It has been a great pleasure to read your comments based on your recent stays. Your generous compliments in regards to room and staff are well received and appreciated. Your recognition and continuous support will always encourage us to strive for better products and services.The hotel team are looking forward to welcoming you back in the near future.Thank you.
Anonymous User
1 King Bed
Stayed in Nov 2022
Solo travellers
4 review
10/10
Outstanding
Posted on Jan 13, 2023
Great place great service everybody was nice blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah
Response from Property: Greetings from Hyatt Regency Wuhan Optics Valley. We are grateful for your feedback. It is our pleasure to have you here and we very much look forward to welcoming you back in your next trip to Wuhan.
Long
1 King Bed High-rise View
Stayed in Apr 2025
Other
14 review
10/10
Outstanding
Posted on May 18, 2025
The room is clean and tidy, the front desk service is good, the environment is very beautiful, behind is Huazhong University of Science and Technology and the beautiful East Lake! The whole house is intelligent! Fully enclosed window sills!!!
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Response from Property: 行吟間,遇桃源。尊敬的客人,感謝您對前台團隊熱情服務的稱讚!武漢光谷凱悦酒店坐落於光谷核心,周邊高校與高新企業林立,文化與科技交融。我們秉持荊楚文化的細膩與熱忱,致力於為每一位賓客打造貼心之旅。期待您的再次光臨,繼續感受武漢光谷凱悦酒店的獨特魅力。
Guest User
1 King Bed
Stayed in Apr 2025
Couples
23 review
10/10
Outstanding
Posted on May 17, 2025
The hardware is great. The decoration style is inherited from Pu Yu before the brand change. It is noble and elegant. I like it very much. The water outlet of the bathtub is particularly worthy of recognition, which is very convenient for temperature control. The breakfast is rich, and the hot dry noodles are the best of the same level in Wuhan. The location is in Optics Valley, very close to various schools in Wuhan, right at the gate of Huazhong University of Science and Technology, suitable for student staycation or business travel.
Original TextTranslated by Google
Response from Property: 行吟間,遇桃源。尊敬的客人,感恩您對酒店環境、服務與早餐的稱讚!武漢光谷凱悦酒店雄踞光谷核心,周邊商圈繁榮,自然景緻宜人。凱悦品牌傳承經典,秉持 “關愛每一個人,讓他們盡善盡美顯真我“ 理念,我們以誠摯之心,期待您的再次蒞臨,繼續為您締造非凡體驗。
WEI SHEN
1 King Bed,Club Access
Stayed in Apr 2025
Business travellers
8 review
10/10
Outstanding
Posted on May 19, 2025
The service attitude is very friendly. The environment is elegant and the transportation is convenient. It is worth staying for family travel. The nearby universities and Guanggu Pedestrian Street are very close. Metro Line 2 is right next to it. It is very convenient to get in and out. It is relaxing and enjoyable.
Original TextTranslated by Google
Response from Property: 行吟間,遇桃源。尊敬的客人,非常感激您對酒店服務的滿意以及為我們記錄下美照!武漢光谷凱悦酒店地處光谷繁華地段,臨近地鐵站與熱門景點。酒店內有舒適客房,智能設施一應俱全,還有精緻餐飲場所。您的認可讓我們倍感榮幸,期待您再次光臨,共續美好。
Guest User
1 King Bed High-rise View
Stayed in Apr 2025
Other
15 review
1.7/10
Posted on May 13, 2025
It was ridiculous. When I turned on the light in the room, the iron cover of the wall lamp fell off and hit my leg. The front desk manager said that it was the greatest blessing that you were okay. We couldn't compensate you for not being injured.
I took a shower at about 1 a.m. and looked up to find that the shower was like this. The hygiene was a mess. The front desk manager came to see and said that the water quality was like this. I believe that your home will also have this situation. There must be no problem with hygiene. If it is not cleaned, just admit it. Why bother to talk about it.
Breakfast, including breakfast is almost 200 more expensive than not including breakfast. I went to the restaurant at 9:20. One of the four hot dishes was already gone. The remaining three were still full, which was very telling. However, no one refilled the empty ones. It turns out that only the empty ones taste good. I told the waiter that I needed to refill the cowpea fried pork shreds, and he fried a plate of pure vegetarian cowpeas to make up for it. The overall breakfast was very average, there was nothing, and the taste was also average.
Finally, the front desk manager told me not to give a bad review on Ctrip. (A welcome fruit plate was given, with 1 banana, 1 orange, 1 green pear, and 1 ginseng fruit. It would be great if it was less, but it tasted bad.)
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您選擇入住武漢光谷凱悦酒店,並在百忙之中抽出時間對酒店進行點評,為我們的進步提出寶貴意見。您的每一句點評對我們都十分重要,也是我們完善自身的方向;您的每一個建議我們都會認真對待。您所提及的問題我們已經向相關部門反映,相關部門正在考慮做出改善處理,我們正在盡全力完善所有一切的細節,從各種設施到細微服務。真誠希望您的再次光臨,並相信會給您全新的體驗。再一次感謝您的寶貴意見,歡迎您再次光臨體驗與指導!