GGiorgioKOverall evaluation: the environment can be, the hardware is good, the soft power still needs to be improved, and will consider coming next time.
1: The whole is located in a small valley, the hotel is not particularly large, it is very quiet and comfortable in the tourist season; not far from the city center, it is very convenient to enter and exit; the green plants are rich, the style is Western-style building wind; the room is large in size, air conditioning is sufficient;
2: In terms of hardware, the parking lot has charging and non-charging. Although parking is convenient, there are still unconscious guests who park next to the narrow road, which makes it inconvenient for some other guests to park. It is also soft power to guide all guests to check in. One, otherwise it will be thick and thin; there is an air purifier in the room, there is a dryer, the bathroom is TOTO brand, the smart toilet is very friendly, the bathtub is cleaned, the washstand is also relatively clean, and the wet and dry separation does not see signs of cleaning. Care supplies such as hair dryers are Dyson's, which is very valuable. Disadvantages: 1 may be the reason for the design, the stool in the room is not suitable for use, there are carpets, may be some customers did not pay attention when using, resulting in the carpet and bench slightly dirty, but it is obvious that it has been cleaned. If you have 2 pillows, you can give two. Although you can ask for latex pillows at the front desk, it is best to inform the customer when you check in. It will be more convenient; 2Details of the layout of the room, such as the position of the umbrella is placed in the bathroom, if it can be placed in the location of the door, it will be very obvious, and very easy; 3In addition, the use of some equipment in the house is not specified, such as the dryer of the wind
3: The infinity pool is not very crowded in terms of overall facilities. The location of the western restaurant is not bad, with a view of a small pond. . Some details still need to be improved: 1 For example, if there is no prompt to go to the pool, it is to bring the bath towel in the room or the extra bath towel will be provided next to the pool. In fact, you need to bring your own bath towel.  For example, there is no shower facilities next to the pool. In this way, many people enter the pool directly. In fact, it is not hygienic. You can remind guests to take a shower in their room before entering the pool. Of course, it would be better if the bathroom next to the pool can provide rewash or extra bath towels, which will obviously improve another grade; 2 The location of the western restaurant is good, but the overall breakfast content is relatively lacking, which can be regarded as a nutritious breakfast type of ordinary budget hotels, so guests who are more looking forward to the hotel breakfast will feel disappointed; 3 I saw that the menu for dinner is not rich, and the content is relatively expensive, so it may be disappointing for customers who want to enjoy hotel dining. Of course, it may also be limited by the operation. The place is relatively small, or it is said that there are not so many employees. Therefore, to adopt a small number of high prices, this is also a hotel policy and its own service is not related to whether it is willing to improve the policy of complete hotel management;
Service: 1 Because of the pets, it is very smooth to change from the suite to the ordinary room communication, which makes the first-time customers feel very at ease; 2 In addition, welcoming pets themselves is also a better policy, so the overall impression is instantly rising; 3 Toiletries gave three choices that are also relatively good, and it is also a good review in one aspect of service improvement!
Some suggestions for software needs to be improved are for reference only: 1 Since it is a pet-friendly hotel, it is recommended to equip guests with pets with urine stains to clean small props, so that when pets are urinated at will, guests can clean in time to avoid a long time. Taste; 2 The various menus in the room suggest that you can use plastic film to upgrade the grade, print directly with A4 paper, and then there are some wrinkles, including some of the hotel's introduction data, which seems very unqualified; Most rooms are recommended with bathtubs, which allows customers to pay or provide customers with optional bath balls for free, which improves the efficiency and experience of bathtub use; 4 Xiaochitang, there are rest tables and chairs around, but if you can make a simple small artificial landscape in the middle of the pool, it will improve a lot of fun.
 The last and most important point involves safety emergency handling: on the day of check-in, a guest accidentally scratched his toe by an unknown object while swimming, and a lot of blood was out. In this case, the emergency handling measures of the service staff are obviously sufficient. Although some band-aid and some iodophor cotton swabs were taken out, as an operating hotel, there should be a standing emergency rescue package, such as a rescue package that can do some basic killing and stopping bleeding; The wound area of the guests is relatively large and there is more blood. The waiter provides some toilet paper and band-aid. In fact, the commonly used toilet paper is not friendly to handling wounds, and there is no bottled iodophor or alcohol disinfection supplies. Therefore, in this security emergency, training and a holistic point inspection should be strengthened to see what is missing. Of course, I have stayed in so many domestic hotels and generally lack management awareness and staff training in emergency handling. I hope Alan Ruo can improve it better! Because I saw many bad comments before, such as deposit, mini bar problem, etc., Alan is rectifying, then I hope that this security incident will be handled with a general training.
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