El Lago Waters Hotel

"Had to be moved 3 times as there was no shower head and leaking toilet in first room, second room had a AC unit that was barely warm and after 20mins started to have a really loud noise, then the staff had to hide to blame us, the maintenance guy came up and contacted the manager and explained it was not our fault so he told them to move us. Then we were moved to a 3rd room, it still had a leaking toilet but seemed ok as we had just spent 2hours constantly relocating rooms, the main queen bed was unable to sleep on, it had springs you could feel and it bowed in the middle, and one the 2nd day we seen German cockroaches. The office was un manned some of the time and couldn't even provide 2 extra towels as they didn't have any spare. Worst 4 night holiday I've ever had."

4 Bedroom House with Pool, Mini Golf, Kayak and More

Sapphire Palms Motel

"As soon as me and my family arrived I noticed cockroaches coming from the fridge and on counter top . When my kids wanted to swim in the spa it was FREEZING !! I had to pay an extra $30 for them to turn the temperature up ! The next day I boiled the kettle to make noodles and when pouring water into them there was a cockroach that had come out with the water . They could hardly speak any English and when leaving they tried to keep room key deposit and when I tried explaining she went back into room checking the sheets and the room to see if we left any mess , like it's a room key deposit not dirty room deposit. Will NEVER BE STAYUNG HERE AGAIN !! ID RATHER PAY MORE FOR LESS"

Lavender House Bed & Breakfast

"We comforted ourselves by deciding that this was probably the closest we'll ever get to staying at Faulty Towers. Lavender House is run by an elderly couple in their own large home, with Linda playing a kindly version of 'Sybil' and John playing the grumpy & nosey 'Basil'. Basil generally spent his energy criticising Sybil (and women generally) rather than trying to make us feel welcome. The apartment was clean and tidy with comfortable bed but poorly equipped kitchen (with a sign reminding us to clean up after ourselves). The sliding doors to the verandah and (interrupted ocean views) were were salt-sprayed and murky. The main disappointment was that the outdoor spa was not part of the Honeymoon suite but located on another deck accessible to all guests and only available between 5-9pm or by special arrangement. When we asked to use it Basil grumbled that it wasn't warm, it needed to be turned on with 12 hours' notice and we hadn't warned him in advance. We had to take the top off ourselves and we tried it out after a few hours heating. It was tepid but fine on a hot day and might have been better later that evening, but he announced we weren't allowed to use it more than once a day. The next day it was still barely luke-warm. In my brother's room there was a noisy old fridge (my brother turned it off the second night to get a better sleep) and strong cooking smells in the morning. Our cooked breakfast was cold when served the first morning but much warmer and nicer the second morning. The locks on the doors and arrangement of air conditioning were gerry built and difficult to use. There is a large building site next door but luckily it wasnt noisy the days we were there. Disconcertingly Basil seemed to spend a lot of his time keeping an eye on us. He complained of never getting a holiday although it was Sybil who seemed to do most of the work. We tried to be pleasant guests but we felt fairly affronted overall. I think we paid about double what the the accommodation was worth."

Shelly Beach Holiday Park

"We were visiting family and had to stay close to where they lived. The Resort was excellent in all ways - location, price, staff attentiveness and friendliness, Our cabin was one of the twin ones and was beautifully presented and had the right amenities for a 5 night stay, a short walk to the beach and some fantastic scenery was outstanding and a 10 minute walk to the general store, coffee shops, pizzeria and fish and chippery was very handy. There were families staying and all were friendly too. It also was a blast from the past to see all the permanent weekender caravans on site, brought back childhood memories of holidays away."