Guest User
May 9, 2025
After thinking for a long time, I think I still have to comment. I wanted to book your hotel during the National Day holiday last year, but it was gone after 12 o'clock in the evening, which was a bit regretful. I have stayed in Hilton hotels in Lanzhou and Hebi, which are clean and hygienic, and the check-in experience is also very good. I thought the one in Xianyang must be good. This year, I brought my wife and children with me on May Day to let them feel your warm service, but I didn't expect that as soon as I entered the elevator, a lady said that when she opened the quilt in the big bed room she booked, there was a nest of small black insects with wings. She also let us see that there were small red spots on his legs. She had complained to the Consumer Association for a refund. I thought to myself that I also had a big bed room, and would that room be given to me? After checking in, I carefully checked the bed and found that there was indeed a winged insect. I killed it immediately, and a ball of green things remained on the sheets. I wanted to tell my wife, but I was worried that she would ask the hotel to judge, which would have a bad impact. We came back from the Tang Dynasty City that never sleeps at night. When we got the room card at the front desk, another guest insisted on checking out because of hygiene issues. This shows that you do have problems with hygiene. I hope you can strengthen the hotel's sanitation and cleaning efforts, and I also hope that the Ctrip platform will strengthen its supervision of them. (Attached is a picture of the traces of dead insects on the bed)
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