First of all, the hotel is located on the Erhai Sea. You can see the beautiful scenery inside the hotel. The breakfast is also good. The rest is forgiving. It is difficult to say a word. When I booked it with Trip.com in December 24, I considered it between the Erhai Hotel and this hotel for a long time and saw some praise. I finally chose this hotel and communicated my demands with Trip.com , such as 1. Take the elderly to hope to be assigned to a quiet room, 2. But don't have a corner room, 3. Four more bottles of water in the room every day, 4. The mattress should be hard, because the waist is not good, help turn over the mattress.
Trip.com conveyed my appeal to the hotel. At the time of check-in, the above four requirements, Yuan Yuan realized the fourth point, and the remaining 3 points, none of them were realized!
There was no quiet room. I allocated a room with children all around and opposite. From 8 pm to 10 pm, no hotel staff came to remind me during the period. I still called the front desk twice before coming over. This is nothing. I said that I don’t want a corner room. I still gave me a corner room. At the check-in front desk, I claimed that my room type is on the first floor, but there are guests in the comments. The same room type is on the second floor, and fresh fruit and drinks are delivered every day. I also sent fruit. The appearance of apples is as follows. To be honest, you may as well not send such fruits. I don't know if I spend the money differently from people or if the hotel is unwilling to serve customers well? The most funny thing is that because the hotel is in the scenic area, the takeaway is far away at night, so I asked if there are convenience stores or restaurants close to the front desk. The front desk warmly recommended the hotel's Chinese restaurant and barbecue bar. I suggest that the hotel can look at the evaluation of its own Chinese restaurant. Bad reviews account for the vast majority of 😐. After I said that I didn’t eat at the hotel, I told me that there was a self-service cabinet on the first floor of the hotel. After I went down, I saw that the dirty self-service cabinet had put instant noodles for five or six years and sold 25 barrels; Finally I walked to the gate and asked the security guard to tell me that there was a convenience store at the gas station 500 meters in front of me. This is not much, I bought instant noodles back, called the front desk and said if I can give me four bottles of water, I need instant noodles and boiled water to drink, I will send you three bottles of water, and one more bottle will not give you. In the end, I was really angry. I called Trip.com , and I sent a few more bottles of water after communication. The room was cold at night, because it was a corner room, the air conditioner was turned on, the air conditioner was very loud, and it was too noisy to sleep. When checking out, the two large suitcases were not helped by the hotel staff to move into the car. From the perspective of your service attitude, service awareness, and all aspects of details, they were not called a five-star hotel. They were blinded by such a good location next to the Bohai Sea.
If you don’t mind the service attitude of the hotel, you like the environment of the Erhai Sea and you can stay. I often go out for business trips and travel, and I always stay in the hotel. Your home is really not good. I looked at the location of the surrounding Xibo Heying Hotel and Erhai Hotel. Similar to your home, You can consider it comprehensively. Although it is not easy to celebrate the New Year, this bad review must be given to you. All kinds of behaviors are incomprehensible.
Outstanding
875 Reviews