Guest User
April 28, 2025
The first time, they called at around 1 a.m. saying that the room fee had not been settled. OK, we misunderstood the meaning of weekly settlement, so we paid it immediately the next morning. The second time, they said payment would be made until the 30th, but the front desk made a mistake and didn't swipe enough amount. I called the landline at around 1:00 p.m. to ask if they wanted to extend their stay. After the reply, I planned to have a good sleep, so I unplugged the phone and called the customer's cell phone directly. What do you think? Are customers paying for hotel mistakes? Next time, please come up and pry the door open or let us sleep at the front desk while you set up the tent.
Original TextTranslation provided by Google