No.12Rongtan Street, Xingping Town, Yangshuo, Guangxi, ChinaView Hotel Details
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Mercure Guilin Yangshuo Xingping Guest Reviews
4.8/5
Excellent
798 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(798)
Positive reviews(796)
Reviews with photos/video(272)
Awesome amenities(205)
Delicious breakfast(99)
Loved the view(80)
Friendly front desk staff(58)
Well designed(28)
Close to scenic area(27)
Negative reviews(2)
Yas_mini
Ancient Town Delight Family Room
Stayed in Dec 2024
Family
27 review
4.5/5
Great
Posted on Jan 18, 2025
The service of the hotel exceeded the service received at a 5*. The hotel is set in a very convenient location with beautiful scenery from the room. The staff were kind accommodating and welcoming. The duty manager exceeded the levels of hospitality. The breakfast staff went out of their way to accommodate us and make specially halal vegetarian food for us. Which was highly appreciated. They even gave us tips on where to go sightsee and how to get there. The room amenities was good . Only thing that let it down was the cleaning. The bathroom looked as if it was not properly cleaned , on informing the staff, they said it would be seen to. However the next day the same left hair from the previous guests was still there. The room had a rug which was very dirty. More attention can be paid to daily cleaning.
Everything else was fantastic. Especially the service which was top notch.
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. Please believe that we want to do more for our guests. The hotel has an event recently, and we look forward to your participation! Xiaomei welcomes you to stay again!
Gray Li
Standard 2-bed Room
Stayed in Dec 2024
Couples
39 review
5.0/5
Outstanding
Posted on Jan 19, 2025
We enjoyed very much the stay. The hotel was beautiful, location was perfectly close to the scenic spots, lots of good food along the street. Special thanks to the manager Mr Ma Xin Yin. He was so kind and paid full attention to every detail. He even recognised us and gave us apples when he met us on the street, despite being off duty.
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美服務。
Wei Ting
Standard 2-bed Room
Stayed in Nov 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The location is just opposite the ancient town and 20 min walk from the RMB 20 view. It would be good if the toilet can have a sliding door from the room so that one can change before and after getting out from shower. Breakfast choices limited as only Chinese cuisine is available. Service is excellent.
Response from Property: Dear guest,Hello! Thank you very much for choosing to stay at our hotel and for your evaluation. We are deeply sorry for the problems you mentioned.Regarding the limited variety of breakfast, we have communicated with the catering department and will enrich the types of food as soon as possible, adding more choices, such as special local snacks, fresh fruit salads, and various hot beverages, to meet the taste preferences of different guests and bring you a delicious and sumptuous breakfast experience.For the issue of the bathroom design in the room, we have arranged for professional staff to conduct an assessment and planning. Subsequently, we will consider optimizing the bathroom space. We will continue to strive for improvement and look forward to your next visit, so that you can see our changes and enjoy a more high-quality and comfortable service. Thank you again for your feedback!
Anonymous User
Mountain-View Balcony Delight Double Bed Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 1, 2024
New hotel, facilities are new and good, services are excellent! Especially GM Roger!
Nearby to places of tour - lijiang, gujie, etc.
Will stay again when here.
Response from Property: The ancient town of Yangshuo in late autumn is exceptionally quiet, and we continue to welcome and send off, as always, to give ourselves new expectations. Welcome to Yangshuo and thank you for your recognition and encouragement of our work. We wish you a pleasant trip and look forward to seeing you again.
Dfoo
Standard 2-bed Room
Stayed in Aug 2024
Travel with friends
6 review
4.2/5
Very Good
Posted on Sep 13, 2024
Though the hotel is located away from most of the attractions, but it also has quite a few eateries nearby. The rooms are spacious, modern and clean.
Response from Property: Dear guest: thank you for your recognition of our hotel, I wish you a happy life!
N.P lia
Ancient Town LOFT Duplex Double Bed Room
Stayed in Jul 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Oct 8, 2024
The room is very big with very good amenities. Also there are 2 toilets in the room. The location is very close with touristic spot as well. We surely will stay here again.
6/8
Response from Property: Dear guest, Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only for each guest to bring a different holiday experience. We are really very moved to see your satisfaction and affirmation. I wish you happy every day, all the best!
XIAOHUI
Standard 2-bed Room
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Feb 8, 2025
This hotel is on the best location for Li River & XingPing old town travel experience. Everything is excellent. Highly recommend.
Response from Property: 非常感謝您對我們酒店的好評,非常高興能夠為您提供滿意的住宿體驗。我們會繼續努力,為每一位客人提供更好的服務。
Guest User
Ancient Town Balcony Delight Double Bed Room
Stayed in Dec 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 10, 2025
It was a fantastic experience at the hotel. Hotel Manager Mr Ma took the extra mile to ensure that we were well taken care of during our stay.
Response from Property: Distinguished guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is the vigor of our progress. A thousand words can be summed up in one sentence. Thank you for your support to the hotel.Distinguished guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is the vigor of our progress. A thousand words can be summed up in one sentence. Thank you for your support to the hotel.
Guest User
Ancient Town Balcony Delight Double Bed Room
Stayed in May 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Clean room, sophisticated decor, convenient location. Hotel has proper laundry facilities and proper gym which are welcomed by travellers; we didn’t have the opportunities to use both.
Special call out to front desk staff Jason, who provided us with excellent customer service. We appreciate your hospitality and attention to detail. Highly recommend this hotel.
Response from Property: Dear guests: Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is our forward vitality, thousands of words into one sentence, thank you for your support to the hotel.
Muzaffer
Superior Queen Room
Stayed in Nov 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Dec 5, 2024
This is just a great place , no need to say much about it. Only improvement could be the western part of the breakfast, the bread selection was really low quality, worse than a supermarket and little option.
Response from Property: Dear guest,Thank you for your suggestions. We are sorry that we didin't bring you a perfct experence. We will improve the quality of our food and look forward to your coming again.
MartinKL
Superior Queen Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 15, 2024
I had a fantastic stay at the Mercure Hotel in Xingping! The hotel is brand new which really shows. Fantastic rooms. Great breakfast, great view from the rooftop. The staff was also fantastic. They helped us with everything and all our questions regarding our stay and booking of tours. All staff was really good and friendly. I especially had a really good experience with Tangxinglan who was a great help with my many question which she dealt with with very patiently. Can definitely recommend this hotel.
Response from Property: Thank you very much for your praise for our hotel. We are pleased that you have expressed your satisfaction with our services, facilities and staff. We will continue to improve the quality of service and create a warm and cozy atmosphere for our guests.We always believe that warm and thoughtful service is the key to enhancing customer experience. To this end, we train employees to be customer-centric and provide timely and professional service.
Jason
Superior Queen Room
Stayed in Sep 2024
Couples
16 review
4.7/5
Amazing
Posted on Jan 14, 2025
Fantastic rooms with included soft drinks. Staff were great and the location is as perfect as you can get. Right across from old town! The breakfast isn’t worth the price however.
Response from Property: 尊敬的賓客:您好!謝謝您選擇小美並與我們分享您的入住體驗。關於早餐問題,很抱歉給您帶來的不便體驗。酒店將會組織相關部門對早餐問題進行調整,謝謝閣下提出的建議,期待閣下的再次光臨!
Guest User
Superior Queen Room
Stayed in Oct 2024
Couples
4 review
4.2/5
Very Good
Posted on Nov 19, 2024
Nice hotel in xing ping old town. Easy to get food as all the eateries are next to the hotel
Response from Property: We are glad that you have recognized our hotel and hope that you will be impressed by the landscape and service of Guilin Yangshuo. Have a great trip.
Guest User
Mountain-View Balcony Delight Double Bed Room
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Service is good, everything is good. Nice cleaning, Nice breakfast
Response from Property: Distinguished guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is the vigor of our progress. A thousand words can be summed up in one sentence. Thank you for your support to the hotel.Distinguished guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is the vigor of our progress. A thousand words can be summed up in one sentence. Thank you for your support to the hotel.
Guest User
2-bed Room
Stayed in Aug 2024
Family
1 review
3.7/5
Posted on Nov 6, 2024
Definitely would not think this is the cleanest hotel I have stayed in despite it being a 4 star hotel. Buffet breakfast was average. Location was excellent, can easily reach xing ping port by foot within 5 to 10min.
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit. We will continue to strive to provide high-quality service and a comfortable accommodation experience. Thank you for your support and trust in us, and we look forward to your return visit!