The Lana - Dorchester Collection Reviews

Top hotel , 10/10 Room Restaurants Rooftop Spa Staff Best hotel in dubai

Good staying..recemmended to stay je..anyone can book from trips for more discount..

Supportive staff and nice room

Bad teem no helper

Service: There is nothing special about it, it is just average, and the service is not in line with the price of this hotel. It is far worse than Bulgari and Four Seasons. Especially the front desk has a stern face, and it seems that they are reluctant to serve you. Everything was explained only after we asked. The hotel Wi-Fi had to connect to two before connecting to the guest room Wi-Fi. The guest Wi-Fi was used on the first day. There were many bottles of glass water in the room. I drank three or four bottles before I knew that it was charged, 50 RMB per bottle. Normally, there are two small cans of water in the room. Facilities: The gym facilities are limited, which is not in line with this price. Fortunately, the environment is good and it is facing the Alfa Tower. I stayed for two days in total and there was no shower gel on the second day. Environment: The environment is great, and I was upgraded to a suite.

Everything is at the highest level) very clean and cozy)) Luxury in every detail... The best hotel in Dubai) I will definitely come back here again))

I checked in while having coffee at the cafe in the lobby. The staff were all friendly, the atmosphere was comfortable, and the room was clean and cute. I would like to stay here again if I have the opportunity.

We booked the lana for the 30F infinity pool. The pool experience was good, the sunset and night view were beautiful, but the experience of staying for 2 nights was very bad. We booked 2 rooms, and both had more or less problems that we had never encountered in so many hotels: 1. When I entered the door on the first day, there was a bottle of water that was drunk and only half left on the coffee table, which made me doubt the meticulousness of housekeeping 2. The toilet is the most traditional one, and there are very obvious multiple sections of urine stains or unknown stains on it that cannot be wiped off. Please be careful if you have pictures. Is this the toilet that a room that costs nearly 7k a night should have? 3. When I took a shower for the first time after checking in, I found that the shower gel was empty in both rooms... I couldn't press it out at all, and finally took a shower with shampoo... Shouldn't this be the most basic thing to check when cleaning? 4. I have been in the UAE for many days. I suddenly felt like having milk tea. I ordered a milk tea delivery. Because it was my first time using the food delivery app in Dubai, I specially wrote that it would be delivered to the front desk. I waited at the lobby door early. As a result, the delivery man told me that he was not allowed to approach the lobby and was guided to the basement. He said that a hotel waiter would deliver it to my room. I told him my room number. OK, this was understandable. But it didn’t come after waiting for a long time. I asked the front desk again, and then I was told that the hotel waiter would charge 150 dirhams (about 300 yuan) to deliver the takeaway from the basement to my room. I? ? ? ? The delivery fee for my 4 cups of milk tea was only 0.23 dirhams! So I asked to get it myself, and they reluctantly brought it from the basement to the front desk for me, and told me very seriously that it would not be charged this time, and they would definitely charge me next time... It is really hard to comment on this service, which is unheard of in hotels of this price range, or even in all price ranges. I am not worthy of living in this noble the lana 5. The ashtrays and tables on the balcony are full of ashes, and you can smell the smoke as soon as you open the balcony door 6. I turned on the air conditioner before going to bed at night and found that the air conditioner made a loud noise, the kind of sound that has been in disrepair for a long time This is the first time I have written such a long bad review of a hotel. I am not satisfied with the hygiene and service. It is a failed Dubai hotel experience. I regretted not asking to change rooms when I first found the problem. First, I was too lazy to pack up the luggage that had been spread out, and second, I was quite tired when I checked in late that night. But when I thought that there were more or less problems in both rooms, what was there to change? Changing hotels is the best solution.

I think the service in the hotel is very good There are free drinks you can order while waiting to check in. Sitting outdoors is very chill But because it was too noisy during New Year’s Eve, the sound insulation was not very good. After reporting it to the hotel, They moved us to a higher floor I think the service attitude is very good The overall equipment is also very new, and it uses a Dyson hair dryer. Girls don’t have to do it for so long when blow-drying their hair. The infinity pool on the 30th floor is so beautiful for taking pictures

Traveling with my husband for our anniversary, we booked a 92-square-meter suite for 6 nights (breakfast was not included). There are many delicious restaurants nearby!!! Please check your order carefully before booking!! Confirm with Ctrip in advance! The real feeling of staying in the hotel Let me talk about the disadvantages first The efficiency is very slow. After arriving at the hotel on the same day, I waited for 2 and a half hours for them to prepare the room. It was not the one I booked. They didn’t tell us when it was ready. They said they couldn’t find us. We just sat in the cafe on the first floor the whole time. I was tired😩, which led to a very bad experience at the beginning of the trip. After giving the room card, they didn’t tell me whether the minibar in the room was charged. The suites I booked before basically included a minibar or a lounge where you can go to have some snacks or something. I asked the waiter who came to clean the room on the third day. They said they could deliver water. The water at the bedside is free, but the minibar is charged. The main theme is that you don’t tell me unless you ask me. And some of the water brands are repeated. I don’t really understand why they check in like this. I only need to swipe my card and collect the deposit later. I feel that they are quite fast. I have to urge them later... It’s really super slow! The room I was given at first was of a different type. We went downstairs to contact the hotel and they said that this suite has different room types. That was it. The answer left me speechless because I only looked at the pictures when I booked. On the day of check-in on the anniversary, only a small cake was given. Many hotels will give champagne, desserts or fruits. This is the worst I have seen... There is no card with the name, etc. Next to it. In fact, I would not drink it even if it was given, but they did not do so😃 Let me talk about the room reservation issue (The room I booked originally included a dressing table, but there was no dressing table when I checked in. The bathtub was different, the room type, etc. were different, and the toilet was not big enough. I contacted Ctrip on the same day and they changed our room at night) (Ctrip marked a super king bed and a queen bed. I confirmed with the customer service whether there were 2 beds in the room and got a positive answer. But after checking in, it was actually one bed that could be added. I felt it was quite strange... I thought that they must have at least two bedrooms with two beds... but……… But there were actually only two of us, so it didn’t matter😑 There are many restrictions on taking photos in the hotel. You have to pay to go upstairs, and some of the waiters in this hotel Only have agoonight with foreigners and locals. They treated us differently even when we were in the same elevator! Do they think we don't understand? It feels like you are staying in a good hotel but you are not treated well... The iPad in the room is super inconvenient. It responds slowly and has a huge card. There is no automatic flush toilet. The toilet paper and napkins in this hotel are very thin. I suggest you buy your own shampoo and conditioner, especially their conditioner, which has no hair care function at all. Pros: The room is cleaned very seriously and very cleanly. They will organize your clothes and cosmetics. The dressing table is very well organized. There is nothing to say about this💯 The room ordering feels delicious and it is convenient to travel! I chose stone therapy at diorspa. I feel that the technique is pretty good, but my face is really hot and my body feels very comfortable. Just experience it once. 😌It is difficult to book a massage room for two people. You can book a massage room for one person one day in advance. It is not as difficult as it is said on the Internet.

The location and hardware facilities of the hotel are first-class, but the service is not up to par with the hardware facilities. It is not worth the price. The dry cleaning of clothes sent three days in advance was not delivered until I checked out after many reminders. The room cleaning was not timely. The overall level of service staff training was not in place. After checking out, it took many people to find the luggage. The construction site outside the balcony was very noisy.

The room decoration of Lana Hotel and the pool terrace on the 30th floor are very beautiful and photogenic, with a direct view of the Burj Khalifa. It can be said that the St. Regis Hotel pool is the direct view of the Palm Island, and the Lana pool is the direct view of the Burj Khalifa! The hotels in the UAE 🇦🇪 basically check in at 15:00 in the afternoon. The hotel also prepares welcome fruits in advance, and the mineral water provided tastes very good. It is highly recommended!

Disadvantages: Noise Pros: Except for the strange corridors, the room decoration is worthy of a 5-star hotel. It is more attentive than other luxury hotels in Dubai.

A very bad experience. I booked this hotel for the rooftop pool. After checking in, I was told that the rooftop pool was reserved. Although I was in a bad mood, there was nothing I could do but ask the front desk to book it for the next day. For this check-in photo spot, we went back from outside the next day and entered the swimming pool at 5 o'clock. The hotel reserved regular guest seats, not lounge seats for hotel guests. My mood was ruined again. At 7:30, after the guests in the lounge seats left, we asked to switch. After pressing the camera for a while, we were told that there were guests here at 8 o'clock and asked us to change seats. But we are also hotel guests. Because the hotel was reserved the day before, we made all kinds of concessions, but still did not get the corresponding service. Later, when we asked the hotel management for an explanation, the hotel management made all kinds of excuses and shirked responsibility, saying that we did not explain it clearly at the time and that they booked the seats with pictures from Xiaohongshu. The service attitude was really bad. I wasted money and got angry.