Burton Villa Guest House

The beds are exceptionally comfortable and cozy, with clean rooms and spacious bathrooms. Convenient location near the city center and friendly, attentive staff. Guests praise the superb breakfast options.

Lovely Little Guest House on the outskirts of York. Very comfortable room ("superior double"), with fantastic shower and free wifi. Superb freshly-cooked breakfast. Spotlessly clean throughout. Manager and staff all very friendly and helpful. An easy ten minute walk into the town centre. Only downside could be the parking. The bays are small and can fill up quickly, but the manager helped us when we had a problem with this. Recommended.

Absolutely terrible. This place is a joke - I cannot understand how anyone could live with themselves providing such low standards and charging so much money. I asked them to recognise the low-quality experience by providing a partial refund, and they steadfastly refused. I highly recommend completely avoiding this place. 1 - I didn't expect the bathroom to be so small it was actually impossible to turn around in. 2 - I was caused injury, with bleeding, by the sharp edges of the shower, which were somewhat unavoidably caught when drying oneself in the extraordinarily cramped space. 3 - The bedsheets didn't fit the beds, and one of the beds had been dressed with the top bedsheet inside out. 4 - The quality of the bedding was extremely low. I suffered a great deal of itching during my stay, most likely due to this, though perhaps it was because of an insect infestation? I slept very poorly. 5 - There was a lot of loud banging during the stay. This included the poorly designed (or installed) door-closing mechanisms. However, there was also banging noise due to renovation works, something I most certainly was not expecting during my stay, and which disturbed my rest. 6 - The towels smelled strongly of mould. 7 - Despite having hanged the 'please service the room' sign up on both days before going out for many hours, the service wasn't done. On the second day we were informed that it couldn't be done as we were present, though of course, we could have left the room for half an hour again, as indeed we had done for several hours earlier that day. 8 - The Internet connection was not always reliable enough to stream video. 9 - Despite it being a twin room, they insisted they only had one set of keys. That's clearly absurd and caused a great deal of difficulty for us during our stay. They must, of course, have others, for servicing and safety, but they refused to cut a set.