Country Garden Phoenix Suites Hotel

Country Garden Phoenix Suites Hotel Reviews

Country Garden Phoenix Suites Hotel

Area A-C, Country Garden International Tourist Resort, Banping Village, Zhangjiajie, ChinaView Hotel Details
Country Garden Phoenix Suites Hotel
Country Garden Phoenix Suites HotelCountry Garden Phoenix Suites HotelCountry Garden Phoenix Suites Hotel
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Country Garden Phoenix Suites Hotel Guest Reviews

4.6/5
Great
198 Reviews
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(198)
Positive reviews(193)
Reviews with photos/video(62)
Classy environment(48)
Delicious breakfast(23)
Large rooms(20)
Loved the view(15)
Friendly front desk staff(12)
Well decorated(10)
Luxurious(7)
Tasty restaurant(5)
Negative reviews(5)
Cherrylamba14
Villa - 2-Bedroom
Stayed in Jul 2022
Family
25 Reviews
4.2
/5
Very Good
Posted on Jul 29, 2022
It was a great stay at Country Garden Phoenix hotel. The hotel is 20 mins away from Zhangjiajie National forest park so when we arrived at the hotel at about 12pm we were able to cover the Avatar mountain site. The staff of the hotel is polite and helpful. Special mention to Sunny Rong one of the executive of the hotel. She helped us a lot during are 3 days family trip. I will definitely consider staying at this hotel again if I plan to go to Zhangjiajie one more time.
Response from Property: Thank you dear for your satisfactory comments, but why did my dear only give Xiao Bi 4.2 points? Did my dear slip a little? 🙁 In your opinion, which aspect can we do better? We look forward to providing you with a more personalized service during your next stay.
Guest User
Panoramic Double Room (With balcony)
Stayed in Jul 2022
Couples
24 Reviews
5.0
/5
Outstanding
Posted on Jul 19, 2022
Hotel was very good and prime location just perfect, easy to explore all the tourist spot. Such as zhangjiajie forest national park, tianmenShan, baofeng lake, Grand Canyon. Hotel have a amazing swimming pool you can enjoy the evening after a tiring day. Gym was awesome with latest technology. Hotel staff was very kind and helpful, they have upgraded our room to premium suite. Special thanks to Cici.. Breakfast buffet was full of so many different dishes very tasty.
Response from Property: All the friends in Country Garden are so happy to get your five-star praise. Thank you for your affirmation! We will continue to work hard, Country Garden bright lobby, spacious aisle, flowers and wood are to let you feel more cost-effective and comfortable, looking forward to your visit again yo .
Guest User
Guestroom (Double bed)
Stayed in Jun 2021
Family
1 Reviews
5.0
/5
Outstanding
Posted on Jun 9, 2021
We spend three nights and then extend one more night.The hotel is centrally located from all attractions, view from the hotel at sunset is just wonderful. we would like to come back again in autumn or winter. I want to especially thank Liyuan, she was always in touch with us. Food in the restaurant is excellent!
Guest User
Guestroom (2 beds)
Stayed in May 2021
Friends
1 Reviews
4.5
/5
Great
Posted on May 26, 2021
This was our second stay at this resort for this trip. We came back to spend an extra night because our flight was canceled. Overall, my friend and I had a great stay here! We were welcomed back to the hotel by the evening staff whom were able to help us swiftly, and with a smile. I would especially like to mention Ying, Qin, Jin, Ya, Yan, and Yao Zan. They were super friendly throughout the check in process and made our stay that much more wonderful. Breakfast in the morning was a decent sized-buffet with the option of sitting outdoors over-looking the lush green trees. Beds were comfortable and the room was clean. Unfortunately, the pool was not opened during our stay, and a notice about that would have been appreciated upon booking. We had a nice stay nonetheless!
👒Tinatianrujia
Suite (2 beds)
Stayed in May 2024
Family
3 Reviews
5.0
/5
Outstanding
Posted on May 4, 2024
The room is big, clean, and has a good and quiet environment. It is very close to Zhangjiajie Forest Park. I had a very good rest after walking all day for two days. It is recommended for self-driving travel!
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Yaonixiaoerduo
Guestroom (2 beds)
Stayed in Mar 2024
Friends
1 Reviews
5.0
/5
Outstanding
Posted on Mar 20, 2024
The environment is very good, the rooms are comfortable, and they provide necessary help for those who don’t have any travel tips. If friends come to Zhangjiajie, they will recommend this hotel. I hope the business will prosper💰
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Response from Property: Thank you for your satisfactory review. The hotel is surrounded by majestic mountains and mountains, and the scenery of mountains and lakes is natural. It is like a natural oxygen bar, letting you breathe in the forest and giving you the warmth of home. We look forward to your next visit. Let me tell you a little secret. There is a direct bus to Zhangjiajie Forest Park, Zhangjiajie High-speed Railway Station, and Tianmen Mountain Cableway 50 meters from the hotel entrance. The transportation is very convenient!
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Friends
9 Reviews
5.0
/5
Outstanding
Posted on Mar 25, 2024
The room is spacious, the environment is good, and the housekeeper Xiaodai's service is very good! I will recommend friends to come
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Response from Property: All the friends in Country Garden are so happy to receive your full five-point praise (๑• . •๑) Good environment, good service, convenient parking, and enthusiastic service. Wow, your praise makes us all a little proud, hehe (❤ ω ❤) Family members of Zhangjiajie Country Garden Phoenix Suites Hotel, welcome to come home often. We are waiting for you in Zhangjiajie.
Anonymous User
Guestroom (2 beds)
Stayed in Mar 2024
Friends
2 Reviews
5.0
/5
Outstanding
Posted on Mar 14, 2024
The staff is very good and the surrounding environment is nice.
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Response from Property: Thank you for your satisfactory comments. The hotel is surrounded by majestic mountains and lakes, which are like a natural oxygen bar, allowing you to breathe in the forest and give you the warmth of home. I look forward to your next visit. I will also tell you a little secret. There is a bus line 50 meters away from the hotel entrance that goes directly to Zhangjiajie Forest Park, Zhangjiajie High-speed Railway Station, and Tianmen Mountain Cableway. The transportation is very convenient!
Guest User
Guestroom (2 beds)
Stayed in May 2024
Friends
1 Reviews
4.2
/5
Very Good
Posted on May 4, 2024
Everything else is good, but the cleaning lady is a bit disgusting. I booked 3 rooms, 2 nights each. On the first day, I asked the cleaning lady to refill my water. It's just Nongfu Spring. They told me that there were only two bottles in one room. I explained several times that I was staying for two nights. After much nagging, they refilled my water, but not my friend's room. Water is not worth money. If you have any request, I can pay for it! I'm not here to have fun, not to see the face of a cleaning lady like you.
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Guest User
Panoramic Double Room (With balcony)
Stayed in Apr 2024
Couples
79 Reviews
3.0
/5
Posted on Apr 28, 2024
The hotel is located 20 minutes away from all major scenic spots. The most satisfying thing about living here is the quietness, but there will be waiters knocking on the door for no reason in the morning to disturb. The hygiene and service do not meet the standards of a five-star hotel. In addition, there are few restaurants nearby and they are very bad. The hotel restaurant also has Chinese and Western restaurants. Looking at the menu, it is expensive and unappetizing.
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Response from Property: Dear guest, hello! Thank you for taking the time to share your experience with us. We are sorry to learn that you are not very satisfied with your stay. Here, please allow me to express my sincerest apologies for the inconvenience caused to you during your stay. Regarding the room service issues you mentioned, we will promptly feedback to the relevant departments and strengthen employee service training. In addition, the hotel management attaches great importance to the hygiene issues. We have strictly required the room cleaning staff to pay more attention to the details of hygiene and ensure that the rooms are well ventilated! Regarding the problems you feedback about the service, the hotel has been forwarded to the relevant departments to strengthen service training, strengthen service awareness, and solve all problems that arise for all guests as soon as possible, and treat every guest more attentively. In addition to the Blanca Western Restaurant, the hotel also provides Chinese and Western buffet breakfasts, and the Phoenix Xuan Chinese Restaurant on the negative first floor provides box-style dining. In addition, there are Tujia specialty restaurants such as Xiangxi Tucai Restaurant, Jieshang Renjia, and Miaoyu Restaurant within 1 km of the hotel. I believe there will be restaurants that suit your taste. Finally, thank you for giving us so many pertinent suggestions. Please believe that we will make rectifications in place with our heart. Once again, Xiaobi kindly invites you to stay in our home next time to see our rectification. (*╹▽╹*)
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Family
2 Reviews
5.0
/5
Outstanding
Posted on Apr 29, 2024
The hotel is very nicely decorated, with a lot of green plants in the park, which is a natural oxygen bar! The breath of nature is blowing in, the breakfast is very rich and delicious, and the room is great! My family likes it very much.
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Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Friends
6 Reviews
4.7
/5
Amazing
Posted on Apr 26, 2024
I have never stayed in such a big and grand hotel! It is really worth the money. The room is super big, the breakfast is also very rich, and the lobby is magnificent. I stayed for three nights in a row. It is definitely worth 5 stars!
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Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Couples
4 Reviews
5.0
/5
Outstanding
Posted on Apr 20, 2024
The hotel room is very large, the lobby service is very good, the doorman Xiao Xiang is very enthusiastic and escorted all the way to the room. The breakfast variety is good.
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Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Zhangjiajie Country Garden Phoenix Suites Hotel will be the warmest and most unique one in your memory! Come back to Zhangjiajie Country Garden Phoenix Suites Hotel often, and wish you: well!
Guest User
Suite (2 beds)
Stayed in Sep 2023
Family
11 Reviews
5.0
/5
Outstanding
Posted on Sep 27, 2023
The hotel is far away from the hustle and bustle of the city and is located in a treasure land in the mountains. Sitting on the large terrace of the hotel room, looking around, the surrounding mountains are surrounded by clouds and mist, and the ink green mountains come into view, which makes people feel relaxed and happy. The hotel's internal environment and facilities are elegant, clean and hygienic, and the room service is in place. The hotel housekeeper is kind and considerate, and patiently provides guests with travel-related guides. I would like to especially thank the housekeeper Xiang Xuan for his enthusiastic help, arranging our pick-up and drop-off itinerary, and also sending love fruits, making our trip worry-free. Like it. !
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Response from Property: Thank you for falling in love with Country Garden at first sight! Beautiful time, you will meet someone's eyes inadvertently, and you will be sailing in the words. I met you unexpectedly this time. Thank you for this fate. We will cherish it even more and look forward to our next meeting. Best wishes!
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Other
7 Reviews
5.0
/5
Outstanding
Posted on Mar 27, 2024
Entering the lobby of Country Garden, it is magnificent and high-end. The girl at the front desk was polite and enthusiastic. She arranged a room with a high floor and a good view and a large bed. The waiter delivered the fruit knife very quickly.
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Response from Property: Dear guest, your 5-point praise has illuminated the hearts of me and my friends. Every word of praise from you proves that our efforts have been affirmed. The years are quiet and my heart is at peace. I look forward to seeing you come home again. I wish you a happy life! Your caring housekeeper~~Xiaobi