Vienna Hotel (Zhanjiang Mazhang High-speed Railway Station Store) Guest Reviews
4.6/5
Very Good
1409 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1409)
Positive reviews(1368)
Reviews with photos/video(110)
Classy environment(87)
Friendly front desk staff(87)
Delicious breakfast(64)
Easy to get around(57)
Quiet & comfortable(44)
Close to train station(30)
Perfect for business trips(21)
Stayed multiple times(8)
Negative reviews(41)
Patdeezhi
Standard Double Room
Stayed in Jun 2024
Family
23 review
5.0/5
Outstanding
Posted on Jul 13, 2024
the room is nice and comfy.. it's nearby to the resto friendly staffs..
Response from Property: 尊敬的賓客:非常高興從您的留言中得知維也納給您留下如此美好的印象,希望您未來可以繼續關注維也納,並將以後入住時的更多感受和體驗告訴我們,熱忱期待您的再次光臨!
B&A Yu
Standard Double Room
Stayed in Dec 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Easy and convenient to extend stay
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨。
Anonymous User
Standard Double Room
Stayed in Dec 2023
Business travellers
250 review
5.0/5
Outstanding
Posted on Jan 20, 2024
Take a business trip here. The room is a little bit small but it’s ok. The room is clean and can have breakfast here. The price is reasonable
Response from Property: Thanks for your kind comments and we look forward to you next booking!
Guest User
Deluxe Room (2 Beds)
Stayed in Feb 2024
Couples
8 review
5.0/5
Outstanding
Posted on Mar 16, 2024
The service is very good, warm and sincere. We arrived late and got a free upgrade to the room. It was very comfortable and clean. I took out Yue Baihai’s pickled fish and farm rice noodles, which were very delicious.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel's facilities and services is the driving force for the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service.
Guest User
Deluxe Double Room
Stayed in Nov 2023
Business travellers
25 review
2.0/5
Posted on Dec 5, 2023
It can only be said that business is difficult to do. I think the standard of Zhanjiang Vienna, a so-called high-speed rail station store, has completely lost the name of Vienna. I don’t understand why Vienna would choose such a hotel to join the franchise. It’s just a pure guest house. There is no parking lot downstairs, so the land opposite is a mess with billowing sand and dust! Forget it, the hotel has a low-end feel as soon as you enter it. The decoration is not to mention the use of crude materials, which is expected, but the carpet is full of holes, hollows here, peeling layers here, rotten here and a cigarette butt burn there. Well, the room smelled strongly of linen today, which was very unpleasant. The only saving grace is that the shower water in the shower is strong enough. The service is very mediocre. I can’t help but position Vienna as a low-end chain. What’s funny is that when I turn on the TV, they are showing how to make a profit at a low cost to try to get people to join! The most annoying thing was when I entered the elevator when I was checking out the next morning, *** I also found a shit-like object in the elevator. I was so scared that I was so sick of breakfast that I didn’t dare to eat it and left immediately! This experience not only made me completely ban this store, but also told me that I can no longer believe that the Vienna brand has been reduced to such garbage.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! We are sorry for bringing you a bad stay experience. The hotel does not have an underground parking lot because it was initially planned to be an apartment rental. Although there is no underground parking lot, our ground parking lot is spacious enough. As for the carpets, the hotel has already purchased and replaced them. It is our negligence that we did not control individual smoking guests in a timely manner. We have always attached great importance to guest room hygiene. Our leaders also attach great importance to the problems you described and have asked the room manager to make rectifications immediately. We sincerely apologize for not being satisfied with your stay this time. We look forward to your next experience and wish you a happy stay. .
Melody♪
Executive Room (2 Beds)
Stayed in Oct 2023
Other
1 review
5.0/5
Outstanding
Posted on Nov 27, 2023
Report on my stay at the Vienna hotel
During the National Examination on November 26, I stayed at the Vienna Hotel diagonally opposite the Zhanjiang Health School. I was very impressed. I will now report the service advantages of this hotel as follows.
1. Humanistic care is in place. At 9 pm on the 25th, when I returned to the hotel after dinner, I received the surprise in Figure 1 - numerous "fruits" and a sports lottery ticket. I hope everyone can achieve their wishes, and both I and the hotel will reach a higher level in the new year!
2. Careful work attitude. Some minor accidents occurred on the 26th. When I returned to the hotel at noon, the room card could not be swiped to open the door. After seeing this, the cleaning lady took the initiative to help me contact a staff member. The staff member ran up and down the elevator twice and finally solved the problem. She spoke softly throughout the process. I said I was sorry many times. During this period, I also chatted with the cleaning lady about the national examination. I can feel that the attitude of the staff in the entire hotel is very meticulous, and the atmosphere between employees is very relaxed. I guess this hotel also cares for its employees very well.
3. The housing environment is excellent. I have to say that the hotel’s star rating has the most say when it comes to the environment. The design of the corridor lights, the position of the windows, the cleanliness of the bathroom, etc., Vienna is worthy of its four-star hotel rating.
A piece of advice for friends who book hotels during important periods - only choose chain brand hotels, don’t consider price factors too much, and don’t skimp on the penny. I won’t go into too much detail. I checked into an apartment near the sea view promenade on the evening of the 26th. It really doesn’t hurt if there is no comparison. This is one of the reasons why I made the longest comment in my life. Finally, I wish the hotel, and everyone who reads this comment, all their wishes in 2025!
Original TextTranslated by Google
Response from Property: 5) Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Response from Property: 尊敬的賓客:您好!感謝您選擇維也納酒店,再多的廣告,不如大家的口口相傳,我們向來重視口碑宣傳,更加重視每一個客人的切身感受,衹要您來到酒店,就是我們的貴客,我們願意盡最大的努力,讓您的X旅行變得輕鬆愉快順心,期待您的再次光臨,感受不一樣的風采。祝:一切順利
Response from Property: 尊敬的賓客您好!非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,給您帶來的不便我們表示歉意。酒店管理層非常重視,並已經做了認真的調查和及時的整改,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨!
Xianyunyehelaowu
Family-friendly 2-bed Room
Stayed in Jan 2025
Family
17 review
5.0/5
Outstanding
Posted on Feb 22, 2025
維也納酒店一直都是不錯的。人員服務到位有求必應。地理位置也不錯。用品乾淨整潔。
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Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!