The Westin Zhongshan Guzhen

It was awesome to stay at the hotel in top floor nice view feel like I was in heaven great and helpful staff love food experience love to visit again and again

I would like to compliment the following Westin hotel staffs shown below for the wonderful service provided to us during our stay in this hotel. Kindy Chai Raymond Chen Lena Yu All of three staffs had done an excellent service to make our hotel stay a memorable and special one. They are meticulous and dedicated in their job by making sure we are well taken of during our stay. Good job and kudos to all three staffs for making the extra mile doing more than what is required during our check in, checkout and club lounge. I am looking forward to our next stay next time !

Bed sheet was dirty . The clean lady should have changed the linen before another guests The room is large and neat.. comfortable to stay

Very comfortable vacation,each staff so kindly and enthusiastic for us.Thanks for Jasmine,she upgrade a nice room.😀

I recently stayed at this hotel with my family for 2 nights, from 26 to 28 August, on the 54/F. While the overall cleanliness of my room was acceptable, I did notice some areas that could be improved. Specifically, I found a dead mosquito, couple of hairs and some fingernails on the wooden floor, and the bathtub had some soap stains that seemed to be left by previous guests. During my stay, I accidentally misplaced my room key while using the gym. The front desk staff were incredibly kind and helpful, allowing me to access my room in under 20 minutes. I encountered an issue with connecting to the Wi-Fi in my room, I called and the concierge arranged for someone to come and assist me. Although we were unable to resolve the issue, I truly appreciated the support at 11 PM. Additionally, I received a follow-up call the next day around 11:30 AM, which I found to be a thoughtful gesture. I enjoyed the breakfast buffet, and the kitchen staff were very friendly. A male staff member approached me to ask what type of eggs I preferred, and the female staff member boiling vegetables was also pleasant. However, I felt the reception staff could improve their service, as I did not receive any greetings during my interactions. Furthermore, the replenishment of glasses for drinks could be enhanced; I visited that section multiple times and found it empty. I finally met Wendy at checkout after seeing many positive mentions of her in previous comments. She was indeed friendly, greeted me with a warm smile, and assisted me with my mooncake purchase. It was clear that she stands out in terms of customer service, even in our brief interaction of less than 10 minutes. Somehow, she might have forgotten about the gift bag, as my mum’s room received one, and I did not. Not to worry, though! :)

The Service is 5 star. Though the location is a bit far and the hotel is aged, but it's well maintained with free parking. Once again, staff members are great.