It was a very satisfying and pleasantly surprising stay. I was pulled into a group before I checked in. There were ten housekeepers in the group, and I was the only guest. I was shocked by the grandeur and thought it was a hotel that was particularly formalistic. But the whole check-in process later convinced me that this is a brand that attaches great importance to service. After getting off the boat at Putuoshan Pier, the hotel car was waiting in the parking lot. The neatly dressed staff took the initiative to take my mother and my luggage and put it in the car. They were polite and professional. After arriving at the hotel, the front desk staff was already waiting at the door to take over the service. They took the initiative to move our luggage to the front desk, delivered tea and welcome fruits, and then handed in our ID cards to wait for the check-in process. At the same time, another service staff helped us plan the Putuoshan Buddha worship itinerary according to our actual situation, and explained the route and precautions. The whole process was very professional and considerate. Because it was our first time to come to Putuoshan to worship Buddha, this service really helped us a lot. During the subsequent stay, we would consult in the group every day whether to eat in the hotel, but because our schedule of worshipping Buddha was quite intensive, we had no time to go back to the hotel for dinner, and some restaurants in the Putuoshan Scenic Area tasted good and were cheaper than the hotel restaurants, so we solved it outside the hotel. Needless to say, the bathing and toiletries, drinks and some equipment provided at check-in were of very good quality, all of which were brands of the level of Parma, Dyson and VOSS. It is worth mentioning that when we checked out on the last day, we took out two prepared bracelets and gave them to me and my mother, wishing us better and better. I was really surprised and moved. How to say it, I think the reason why the whole stay experience is particularly good is largely due to their "active, professional and considerate" service. You can really feel that each of them is actively providing you with help from the bottom of their hearts, not just a procedural work service, and the attitude of each of them is neither overly flattering or flattering, nor superficially coping with the completion of tasks, but "professional and considerate", using their expertise to actively provide you with just the right help, he has helped you think of what you didn't expect, and he has done what you thought of for you. Compared with the service of most five-star hotels and some luxury hotels, which is just to get the job done, they are not as considerate and professional as them. In general, their service is very "human", which makes people feel very happy and warm, and I will come to stay again next time.
Original TextTranslation provided by Google