Chimelong Hengqin Bay Hotel (Changlong Flagship Store) Reviews

very very good very very good very very good very very good very very good very very good very very good very very good

The perfect base camp for a few days of theme park adventuring. It’s not a subtle or understated hotel, but that’s also not what the designers were going for. A wonderfully ostentatious lobby, beautiful surroundings, reasonable variety of food choices given that it’s in a theme park resort, and (most importantly) within easy walking distance of two world-class theme parks. Oh, and actual dolphins. *and* I could watch Ocean Kingdom’s fireworks display from my balcony. For the sheer variety of things nearby, the size of the room, and the quality of the surroundings, I’m amazed that my stay was as affordable as it was. If I ever go back to the resort, I’ll be staying on site again.

Saw man smoking inside the elevator, it’s family type hotel, I don’t see any forbidden sing to not allow to smoke inside the building Territory is huge, sometimes complicated to find

We had a wonderful time at chimelong. I booked a room for 3 with tickets to circus and ocean kingdom. Best decision worth the price. Break fast has plenty of options. Room is clean and spacious. The cleaning staff are so friendly and easy to deal with. We stayed in seahorse wing and an elevator near our room was so convenient. Perfect time to travel too. Not too hot or cold and less people.

This hotel was available of the three or four within the park area. There is a shuttle bus which takes you to the Chimelong spaceship and the amusement park. I bought a ticket for the spaceship and thought it was also for the amusement park, so that might have been a translation confusion. I think the area in general is a bit overpriced, but I also think the value of the amenities at this hotel were better than the rest of the hotels. I still walked around the other hotels. It reminded me of back home and Vegas going to Circus Circus. There are really nice pathways to walk around as well as a boat ride. The views and nature spots are found everywhere. I only gave a four on the cleanliness because I feel that some of the furniture is older, and I don’t understand what’s going on with the empty parking lot space outside of the window. One thing I did notice was a water bottle which was not sealed. Easy to miss from housekeeping because the cap was on tight. Also, even though I got the twin room, I didn’t have any children with me. There should probably be some rooms that are geared towards adults only. I referred the hotel to some friends with children where I live, but I don’t think it was necessary to have children slippers and bath robes and bathroom supplies. The whole area is designed for families, but occasionally there will be a solo traveler. I chose this hotel because there was a full bar inside of it with entertainment, and that was great. The lounge staff were amazing and attentive, aling with the buffet staff. I am suggesting more Buffet items without pork/meat. I think all hotels in this area should go down in price by about 200 RMB. There are so many people working there that it’s surprising things like check-in lines, water facility, furniture wear and tear, or updated QR codes on room service cards can be updated. Adding some basic beverages in the refrigerator, or sugar sweetener with the kettle are things that a hotel room priced over 1000 should have. Aside, all staff were on alert, and so were the characters and toy sale people. The shops were good with neccessities/souviniers. Beautiful place, but i did not swim in the water world. I took the ferry into the port specifically to see the spaceship area, and that was a pretty neat place with the food street despite an over the top ICBC stage. The Chill House on the water is also 2.6km away, so i had three good meals and drink sessions in the area. Personally, I would do some special marketing advertisement towards school employees in neighboring cities so they can see the area for weekends and field trip purposes.

Hotel facilities are awesome. Hotel staff are very friendly but not well trained when we asked for help. Payment methods are not foreigner friendly. We don’t have WeChat pay thus we couldn’t get in room dinning & ferry tickets to Ocean Kingdom.

My main problem was no one is or very few staff can communicate in English, the facilities was good though especially is has a dolphin pool i wasn’t impress with the food though but overall it was a very amazing place to stay..

Great facilities, the ocean park is nearby. Staff is excellent

This is our first trip back here after covid and some things has changed. No free transport to Guangzhou changlong but can still purchase thru phone reservation or WeChat. Public bus service still 1rnb and ease of travel to Macau.

The hotel is a little bit old. The restaurants near and in this hotel are not diverse. But this hotel's location and service was good.

Hengqin Bay Hotel is more premium, adult and tranquil than Chimelong's other more mass market and child-focused Penguin or Circus Hotels. My parents and I had a flawlessly wonderful time. We were kindly upgraded into an Executive Suite on 19/F, and were thus extremely well taken care of in-person by their Elite Club team on 18/F. The Elite Club team helped us personally with all dynamic trip bookings, including Ocean Kingdom park, Circus entertainment and daily restaurant (breakfast, dim sum lunch) bookings, even ordering our 7-seater transfers to and from both Macau and Hong Kong. Their Executive Suites offered incredible ocean views from their expansive balconies, and I could wake up to sunshine through their sheer curtains, as well as the sound of bird calls and dolphins echolocating from the downstairs lagoon, while waking up in the morning in a giant bed, with spacious bathrooms and tub, study desk and living room. The room was well stocked with Arpeggio coffee capsules and a Nespresso machine, assorted Dilmah teas, electric kettle, both Western + Chinese teaware and bottles of mineral water. We were able to also take transportation, e.g. wooden canal boats and golf carts, to explore both fellow Circus and Penguin Hotel restaurants, and daily activities, e.g. circus performances, penguin experience buffet dinner. Their breakfast buffet was in a restaurant filled with aquariums, with a huge selection of Western and Chinese hot and cold options, as well as fruit. For lunch, we had delicate and tasty novelty dim sum, such as sea urchin soup wontons, with sunny panoramic views overlooking the hotel and ocean. The swimming pool areas were most crowded and chaotic with noisy children and parents renting floaties and playing in the foam party sections, but if you are just looking for a shady, quiet cabana for rest and relaxation, you were able to find that too in the side sections. We also enjoyed free afternoon teas with sandwiches, fruit, panna cottas and cakes at the 18/F Elite Club. You were also able to buy a wide selection of Chimelong Ocean Kingdom souvenirs and swimwear at the Hotel's retail stores. Altogether a lovely stay and guest experience, that went off without a hitch!

Good overall for a resort in China. Dolphin within the premise is a plus.

Kelvin: services is excellent. Even got doctor to take care of kids when they are not comfortable

Perfect service and friendly staff with excellent facilities totally exceeded my expectation! The room was perfectly clean and the balcony was excellent! One minor comment regarding the food preparation lead time of the hamburger shop in the hotel. It was extremely slow upon purchase though the taste of the fish burger was good. Just it will be great if it can speed up a bit as it is supposed to be a “fast food shop”.