Mercure Zürich City

This hotel really need some room for improvement. Our room lacked basic amenities like toothbrush and bottled drinking water, and the bath towels were old, stained, and even had holes… Would expect cleanliness and upkeep to be better for the price paid.. Furthermore, the staff at the breakfast buffet were unfriendly, unapproachable and seemed irritated both mornings we were there. On the positive note, the breakfast buffet had a nice variety, and the hotel’s location is relatively convenient, about a 10 min train ride from Zurich HB. Overall, it wasn’t the experience we expected, and we won’t be returning. For the price paid, it didn’t match the service and amenities level. We can pay the same price for other hotels.

The good: (1) Price is decent, located 1 stop away from Zurich HB. Also has Coop and Migros nearby. Some restaurants around the train station but not many choices. (2) Bed and pillows are very comfortable The not so great: (1) No kettle provided, so don’t expect any free coffee / tea in the room, which you will normally expect. You need to get down to the lobby to get hot water which is super inconvenient (2) No fridge in the room, so expect to consume all cold drinks etc unless you want lukewarm drinks (3) No safe in the room Technically, expect a super basic room with just bed, tv and toilet. Not something I expect from a Mercure brand.

Hotel is perfect with good service, spacious room, nice gym. It’s about 7mins walk to the train station. Will this hotel again !

Great and convenient location , next to the train station. Many tourist groups in the hotel, had difficult time to get breakfast done. 

It comes with great value. Excellent location which is near to the train station and bus station. Very convenience to go to the city center for shopping or other tourist attraction. Breakfast is good. There is a big supermarket called Coop next door. The room is spacious with high ceiling. Staff look a bit cool but they r quite helpful. What a comfortable and pleasant stay!

Modern and Clean. Located near Railway station. The bathroom design for both the rooms we had stayed is really bad. Water spills out after shower, difficulty in using the same door for both toilet and shower with our double occupancy of the room. Pillows and mattress provided are among the most comfortable we have experienced. We also enjoyed having the mini supermarket at the end of the hotel building.