HomeBrazilWi-Fi & SIM cardsSouth America (6 countries) | 5G/4G eSIM | Day Pass/Total Package | 24H Billing | 1-30 days | QR code
South America (6 countries) | 5G/4G eSIM | Day Pass/Total Package | 24H Billing | 1-30 days | QR code

South America (6 countries) | 5G/4G eSIM | Day Pass/Total Package | 24H Billing | 1-30 days | QR code

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Device info

Coverage: Brazil, Argentina, Chile, Peru, Colombia, French Guiana

Carrier:

Brazil: Vivo/TIM/Claro

Argentina: Claro/Telefónica

Chile: Entel/Claro/Telefónica

Colombia: Telefónica/Claro/Tigo

French Guiana: Orange/Digicel

Peru: Claro (TIM)/Telefónica

Installation Times: The eSIM supports multiple deletions and installations on the same device, up to 10 times.

Product details

[Notice on App Network Compatibility]

The network provider has optimized the service for better connectivity with apps like TikTok and ChatGPT. Please note that compatibility across all devices is not guaranteed. For the best experience, we recommend using devices that support newer technologies.

Refund requests due to device compatibility issues may not be accepted.

For iOS TikTok login issues, you may try:

1. Update your system and reinstall the TikTok app.

2. Log in via the official website in your browser first, then return to the app.

Please be aware that the provider's support policies may be adjusted. Stay tuned for further updates.

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Validity period
Valid for 60 days from the booking date, Valid for 1 use(s) only
What's included
eSIM+Data Plan
Support hotspot sharing
Voice+Call+SMS
How to use
[Install eSIM]
Before installing, please ensure you are connected to a stable mobile data or Wi-Fi network.
For devices running iOS 17.4 or later, you can quickly install the eSIM directly within the Trip.com app by tapping the "Install" button (Note: Since one QR code can only be installed on one phone, please confirm that the device you intend to use the eSIM on is the current device before proceeding. If it is not the current device, do not tap the button, otherwise the QR code will become unusable afterwards.). The specific steps are as follows:
Trip.com app ➡ Account ➡ All Orders ➡ Tap the eSIM order you wish to use to enter the order details page, then tap the "Install" button.
 
For other versions and models, the general installation methods are as follows:
Scan QR Code / Enter eSIM Information Manually:
1. Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device. (iOS 17 and above systems can directly save it to the phone)
2. Open Cellular Network (iOS) or SIM Card Management (Android) in Settings.
3. While the phone is connected to the internet, click "Add Cellular Network" (iOS) or "Add SIM Card Management" (Android) and scan the QR code to install.
4. If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order receipt to install.
5. If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.
 
[Using eSIM]
1. Turn off the primary SIM card and enable the eSIM network connection.
2. Enable the eSIM number in Cellular settings (iOS) or activate the eSIM in SIM card manager (Android).
3. If you still cannot connect to the internet after the above steps, please set the APN and restart your device. For details, refer to the information below.
 
[About APN]
1. If you still cannot connect to the internet after completing the steps above, please set the APN manually (it usually switches automatically under normal conditions).
2. Setting path:
- iOS : Settings ➡ Cellular ➡ Cellular Data Network
- Android : Settings ➡ Connections ➡ Mobile networks ➡ Access Point Names ➡ Add
3. Enter APN: data.lycamobile.com.au
4. Restart your phone.
 
[How to Use Your Renewal Order]
The renewal order will be activated automatically after your initial plan expires. Please DO NOT scan the QR code again for installation.
1.For plans that switch to 384kbps once high-speed data is used up,it will be used first until the initial plan's validity period ends. Restart your device to start using the renewal order.
2.For plans that stop service once high-speed data is used up,just restart your device to begin using the renewal order.
If you need to use the eSIM on a different device, please click "Book Again" instead of "Request Renewal." Renewed data plans cannot be transferred to a new device.
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.
Cancellation is not allowed once the product is activated.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note

[Phone Compatibility] 

1.Your device supports eSIM function 

Query Method: Dial "*#06#" in the dial interface. If "EID" is displayed, the phone supports eSIM; if not, it does not support eSIM. 

2. The phone is not a network-locked phone 

Query Method: Check with your Telecom Operator to see if your device is open for all network bands 

* Please check whether you meet the above conditions before purchasing. Only when all conditions are met can you use eSIM normally. 


[Set up eSIM] 

Upon arrival at your destination, connect to the internet to install and activate your eSIM. Do not install your eSIM outside of your destination country, as this may result in premature activation and shorten your plan's validity period.


[Enable Data Roaming] 

Please make sure that the "Data Roaming" option for the eSIM is enabled. 


[Maintaining the Principle of Fair Internet Usage]

To maintain the quality of internet connectivity and the Fair Usage Policy (FUP), telecom companies worldwide may impose data limits on customers who use large amounts of internet traffic in a short period, which may lead to internet access failure or slower speeds. To ensure you can maintain a stable connection, please try to avoid activities that consume a large amount of data, such as prolonged video streaming/downloading, software updates, sharing the internet (hotspot) with others, or other high-data usage activities.

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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