Hong Kong Disneyland - Cross-border transfer [Macau/Shenzhen/Zhuhai/Guangzhou/Foshan/Zhongshan/Dongguan/Zhaoqing/Jiangmen/Yangjiang/Maoming and other pick-up and drop-off car services]

disclaimer:

If there is a discrepancy between the package you booked and your actual vehicle usage needs, the resulting price difference must be paid in full one day before the service date. If the vehicle service cannot be provided normally due to untimely payment of the price difference, you will be solely responsible for any related consequences.

Booking processing schedule notice:

To ensure your booking is processed promptly, our regular business hours are from 09:00 to 18:00 daily (China time). If you submit a booking outside these hours (18:00 to 09:00 the next day), it will be processed by 09:30 on the next working day.

Friendly Reminder Regarding Urgent Bookings:

If you submit an urgent booking outside operating hours, there may be delays due to manual processing limitations. To avoid affecting your plans, we recommend placing your booking during operating hours. If your booking cannot be completed as expected due to being placed outside operating hours, we appreciate your understanding, and the associated risks will be borne by the buyer.

Product Description

Package details

Private custom itinerary - consult customer support [concierge service]: This package does not include car service and is for consultation only. The itinerary can be customized according to your needs. If you are unsure which package to purchase for your pick-up/drop-off locations, or if the package does not include your desired destination, you can first purchase this package. Our staff will contact you to arrange a private custom itinerary.

Transfer Area

1. Cross-border car service (07:00–21:59): Hong Kong Disneyland/Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Shenzhen urban area (Futian, Luohu, Nanshan districts)/Huanggang Port/Shenzhen Bay Port (any direction).

2) Cross-border car service (07:00–21:59): Hong Kong Disneyland/Disneyland Hotel/Explorer Lodge Resort/Disney's Hollywood Hotel to Shenzhen Airport/Bao'an District/Shenzhen North Station/East Station/Longhua/Bantian/Buji (any direction).

3 [Cross-border car service (07:00–21:59)] Hong Kong Disneyland/Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Shenzhen Fuyong/Guanlan/Yantian/Dameisha (any direction).

4 [Cross-border car service (07:00–21:59)] Hong Kong Disneyland/Hong Kong Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Shenzhen Shajing/Songgang/Gongming/Henggang/Pinghu/Guangming (any direction).

5) Cross-border car service (07:00-21:59): Hong Kong Disneyland/Disneyland Hotel/Explorer Lodge Resort/Disney's Hollywood Hotel – Dongguan Tangxia Town, Chang'an Town, Zhangmutou Town, Fenggang Town, Qingxi Town, Huangjiang Town, Dalingshan (any direction).

6) Cross-border car service (07:00 AM–09:59 PM): Hong Kong Disneyland/Disneyland Hotel/Disney Explorers Lodge/Disney Hollywood Hotel to Humen Town, Dalang Town, Shatian Town, Xiegang Town, Dongkeng Town, Qiaotou Town, Changping Town, Houjie Town, or Songshan Lake in Dongguan (any direction).

7 [Cross-border car service (07:00–21:59)] Hong Kong Disneyland/Hong Kong Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Tanzhou, Zhongshan (any direction).

8 [Cross-border car service (07:00-21:59)] Hong Kong Disneyland/Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Foshan city area (Chancheng District/Nanhai District/Gaoming District)/Shunde District (any direction).

9 [Cross-border car service (07:00–21:59)] Hong Kong Disneyland/Hong Kong Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Pengjiang District, Jianghai District, Xinhui District, Jiangmen (any direction).

10 [Cross-border car service (07:00-21:59)] Hong Kong Disneyland/Disneyland Hotel/Explorer Lodge Resort/Disney's Hollywood Hotel – Yangjiang Jiangcheng District, Yangdong District (any direction).

11 [Cross-border car service (7:00 AM–9:59 PM)] Hong Kong Disneyland/Disneyland Hotel/Disney Explorers Lodge/Disney Hollywood Hotel – Maonan District or Dianbai District, Maoming (any direction).

12 [Cross-border car service (7:00 AM–9:59 PM)] Hong Kong Disneyland/Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Duanzhou District, Dinghu District, Gaoyao District, Sihui City, Zhaoqing (any direction).

13 [Cross-border car service (07:00–21:59)] Hong Kong Disneyland/Hong Kong Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Zhuhai city area (Gongbei, Xiangzhou, Tanzhou) (any direction)

14 [Cross-border car service (07:00–21:59)] Hong Kong Disneyland/Hong Kong Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Zhuhai Airport/Zhuhai Chimelong (any direction).

15 [(07:00–21:59 service) Cross-border car service] Hong Kong Disneyland/Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel — Guangzhou city (Liwan/Haizhu/Yuexiu/Tianhe/Panyu/Nansha)/Guangzhou Airport/Guangzhou South Railway Station/Guangzhou Chimelong (any direction).

16 [Cross-border car service (07:00–21:59)] Hong Kong Disneyland/Hong Kong Disneyland Hotel/Disney Explorers Lodge/Disney's Hollywood Hotel – Macau city area (any direction)

Round-trip price description

Round-trip transfers are only valid for use on the same day as the car service. If used on separate dates, an additional fee may apply (if any). Please contact customer support for confirmation.

Child Safety Seat Usage Instructions

According to the transportation regulations of the Hong Kong Special Administrative Region, starting from November 1, 2025, children under 8 years old and shorter than 135 cm must use standard child restraint systems (such as child safety seats) to ensure travel safety.

To fully comply with the above regulations and effectively ensure the safety of children during travel, we offer the following two solutions for your choice:

1. Bring your own compliant seat: You are welcome to bring your own child safety seat that meets the safety standards of the country or region.

2. Rental of our services: We can provide you with additional child safety seat services, priced at CNY 198 per use per seat.

Friendly reminder: To ensure maximum safety for children during car rides, we strongly recommend preparing or renting a child safety seat in advance.

If you wish to rent, please inform us through customer support channels before 17:00 the day prior to your rental date so we can make proper arrangements for you.

Terms and Conditions for Hong Kong Cross-border Car Services

(1) Waiting time and overtime fees:

1. Hong Kong - Guangdong Province Car Service:

①Airport drop-off/Transfer service: Free waiting duration is 30 minutes. Overtime fee is CNY 5/minute.

②Hong Kong Airport Pick-up: Free waiting duration is 90 minutes (starting from the actual flight landing time). Overtime fee is CNY 5/minute.

③Airport Pick-up in Guangdong Province (excluding Hong Kong): Free waiting duration is 60 minutes (starting from the actual flight landing time). Overtime fee is CNY 5/minute.

2. Hong Kong - Macau Cross-border Car Service:

1. Airport drop-off/transfer service: Free waiting duration is 30 minutes. Overtime fee is CNY 250 per 30 minutes (rounded up to 30 minutes for any partial period).

② Hong Kong Airport Pick-up to Macau: Free waiting duration is 90 min (calculated from the actual flight landing time). Overnight charge is CNY 250 per 30 min (rounded up to 30 min for any partial period).

③ Macau Airport Pick-up to Hong Kong: Free waiting duration is 60 min (calculated from the actual flight landing time). Overnight charge is CNY 250 per 30 min (rounded up to 30 min for any partial period).

Special Note: If you need the driver to continue waiting beyond the free waiting period, please negotiate and agree with the driver in advance and pay the corresponding overtime fee. If an agreement cannot be reached due to the driver's tight schedule for subsequent trips, the driver has the right to leave, and the booking fee will not be refunded. We appreciate your understanding.

(2) Night service fee

1. Regular service hours: Daily 07:00–22:00 (excluding holidays)

2. If the vehicle is used outside regular service hours, an additional nighttime service fee will apply. The fee for cross-border rides (including Hong Kong-Macau, Hong Kong-Guangdong, and Macau-Guangdong) is CNY 200 per trip.

Special holiday notice: During statutory holidays such as Lunar New Year, Qingming Festival, Labor Day, Dragon Boat Festival, National Day, and Christmas, the nighttime service fee period will be adjusted from 18:00 on the current day to 07:00 the next day. Please confirm the specific implementation standards with customer support.

Additional payment requirement: If the vehicle rental duration extends into the nighttime service period due to flight delays, the customer must pay the corresponding night service fee before using the vehicle to continue receiving service.

(3) Flight Delay Handling Mechanism

If your flight is delayed by more than 2 hours, we will try our best to arrange a new driver for you. If we are unable to arrange a replacement due to capacity reasons, you can request to cancel your booking with no charge and receive a full refund.

(4) Passenger count, child safety seat occupancy and baggage restrictions

1. Headcount calculation rules:

Both infants and children are counted as 1 person each in the total passenger count.

② If you book a child safety seat, it will occupy approximately 1.5 standard seat spaces. Therefore, the system will count it as 1.5 persons when calculating the vehicle's capacity.

2. Capacity restrictions:

The total number of passengers (including children and infants) and the quantity of accompanying luggage must not exceed the vehicle's maximum capacity limit displayed on the page (including seating capacity and trunk volume).

3. Excess Handling Mechanism:

If the actual number of passengers or baggage volume exceeds the vehicle's approved capacity, the driver reserves the right to refuse service based on safety and compliance requirements. Any resulting travel delays, booking cancellations, or other losses shall be borne by the passenger.

(5) Meet & Greet Service Description

1. The meet-and-greet service is not included in standard airport pick-up packages. If needed, please contact customer support at least 24 hrs in advance to make a reservation.

2. The service fee is CNY 100 per trip. Upon successful booking, the driver will be arranged to wait at the designated area holding an airport pick-up sign with your name.

3. Important notice:

Due to operational constraints, Macau International Airport currently does not offer meet & greet airport pick-up services.

2. Last-minute requests for signage may not be accommodated due to staff scheduling or resource limitations. On-site additional orders are not accepted.

(VI) Special Notice for Cross-Border Car Usage

1. Requirements for disembarking and clearing customs:

Starting from December 1, 2017, for all cross-border vehicle services traveling between Hong Kong or Macau and mainland China via land border crossings or the Hong Kong-Zhuhai-Macau Bridge Port, passengers must carry all their hand luggage and disembark to complete immigration and customs inspection procedures independently.

2. Liability for customs clearance failure:

If you are unable to pass through customs due to personal ID issues or other reasons, the booking will be charged in full and no refund will be issued.

3. Border crossing wait time policy:

The driver can wait for free at the port for 30 minutes. If the passenger cannot be contacted after the waiting time expires, the driver has the right to leave, and the fee will not be refunded. If you still need the vehicle, please communicate with the driver in advance. The overtime fee is CNY 250 per 30 minutes (rounded up to 30 minutes for any partial period).

(7) Booking Cancellation & Modification Policy

Once the booking is confirmed, it cannot be canceled for free due to personal reasons, including but not limited to: expired ID, inability to enter the country, missing a flight, oversleeping, etc. If you need to cancel, please pay the corresponding cancellation fee according to the rules displayed on the booking page. After the booking is confirmed, the vehicle rental duration cannot be changed to ensure the reservation of service resources.

VIII. Additional Notes

Prices may fluctuate during special periods (such as holidays or major events), and the final price is subject to confirmation by customer support.

② The airport pick-up point cannot be specified in advance. Please follow the driver's on-site instructions.

③ If passengers fail to declare in advance that they are traveling with children under 8 years old and below 1.35 meters in height, and no child safety seat is provided during the actual ride, the driver has the right to refuse service based on safety regulations, with no refund for incurred charges.

Vehicle type

Business 7-seater: [Alphard/Vellfire second generation or equivalent]

Capacity: 6 people

2 pieces of 24~26" baggage or 4 pieces of baggage under 24 inches.

Luxury 7-seater: [Vellfire/Alphard 3rd Gen/Mercedes-Benz V-Class or similar vehicles]

Capacity: 6 people

2 pieces of 24~26" baggage or 4 pieces of baggage under 24 inches.

Entry policy

Before purchasing this product, please ensure you are aware of the relevant policies at both the point of departure and destination, and verify that your personal visa meets the destination's requirements as well as the applicable travel conditions. Once the booking is confirmed, it cannot be canceled due to personal policy non-compliance, such as expired ID or personal restrictions on entry.